Common eBay Listing Errors and Solutions

eBay is not accepting the Weight Minor value for Package Weight. Why eBay enforces this: eBay splits package weight into a major unit (pounds or kilograms) and a minor unit (ounces or grams). The minor value must stay within its range, for example 0 to 15 ounces, because 16 ounces is already a pound. When it usually happens: It appears when a weight such as 1.5 lb is entered as 1 lb and 50 oz, or when imperial and metric fields are mixed.

1) Ensure you are using the correct Measurement System (Metric or Imperial). — 2) Ensure the value is correct according to eBay's suggested range (shown in the error message). — 3) If using CSV import, ensure that only number are used in the cell; no spaces or letters.

The shipping service in listing details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: Shipping service and cost are part of the deal a bidder accepts. eBay locks them while an auction has bids, a fixed-price listing has open offers, or the listing ends within 12 hours. When it usually happens: It appears when a shared shipping policy is edited, because the change is pushed to every listing using that policy.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

eBay is rejecting the selected Shipping Service for the Shipping Policy/ settings Why eBay enforces this: Carriers retire and rename services, and each eBay site only offers some of them. eBay refuses a shipping policy that uses a service that is no longer available or not offered for the package. When it usually happens: It usually appears after eBay retires a service (for example USPS First Class becoming Ground Advantage) and old policies still point at it.

Apply a Shipping Policy to the listing that includes a suitable Shipping Service.

The listing was published without a domestic shipping service. The shipping policy is empty, missing, or only has international services. Why eBay enforces this: Buyers in the listing's country must always have a way to receive the item. eBay requires at least one domestic shipping service, even if you also ship internationally or offer pickup. When it usually happens: It appears when a policy made for international buyers only is assigned to a listing, or when the domestic service was removed from a policy.

Assign a shipping policy that includes at least one domestic shipping service with a cost (or free shipping), then republish.

The listing is missing a Shipping Policy or needs shipping details with correct information. Why eBay enforces this: eBay requires each listing to state how it ships and what it costs, so buyers see the total price before buying. A listing without a shipping service and cost is refused. When it usually happens: It usually appears on accounts without a default shipping policy, or on imported products whose shipping columns were left empty.

Add a Shipping Policy to the listing with valid shipping details for the item and shipping package. ‍ Pro Tip: Certain eBay category and package details may need corresponding settings for shipping.

The shipping (fulfillment) policy attached to the listing is invalid: it was deleted on eBay, belongs to a different eBay site, or contains a service eBay no longer offers. Why eBay enforces this: The fulfillment policy is eBay's name for a shipping policy. eBay checks that the policy exists on the same site, is not deleted, and uses valid services before it publishes an offer. When it usually happens: It usually appears after policies were cleaned up or renamed in Seller Hub while listings in 3Dsellers still reference the old ones.

Open the listing and assign a valid shipping policy from the current policies on the eBay account (refresh policies in 3Dsellers first if the list looks outdated), then republish.

eBay requires a listing's shipping settings and policies to include a handling time, but this listing does not include a handling time. Why eBay enforces this: Handling time tells buyers when the item will be dispatched and feeds eBay's delivery estimate. eBay requires it on every shipping policy. When it usually happens: It usually appears on custom shipping settings created without a handling time, or on imported listings.

Ensure your Shipping Policy/ settings include a handling time (time until dispatch/shipped)

eBay locks the ship-to locations of a listing while a Best Offer from a buyer is waiting for your response. Why eBay enforces this: Ship-to locations decide which buyers can purchase. eBay locks them while a Best Offer is pending, so the offering buyer is not excluded. When it usually happens: It usually appears when international shipping is removed from listings with open offers.

Accept, counter or decline the pending offers on eBay first, then apply the shipping change.

The shipping policy update changes the shipping rate table, and eBay blocks that on auctions with bids or listings ending within 12 hours. Why eBay enforces this: Shipping rate tables set costs by region. eBay locks them on listings with bids or ending within 12 hours, so buyers pay what they saw. When it usually happens: It usually appears when rate tables are updated in Seller Hub and pushed to active auctions.

Wait for the listing to end (or the auction to finish) and apply the change afterwards, or relist the item with the new shipping policy.

The listing is missing a Shipping Policy/ settings, or eBay is rejecting the current Shipping Policy. Why eBay enforces this: eBay checks that the shipping policy on the listing exists, belongs to the same site and is valid. A deleted or foreign policy is refused. When it usually happens: It usually appears after policies were deleted or renamed in Seller Hub, or on listings copied to another eBay site. On eBay's local sites this error reads as follows. French: Les conditions de livraison que vous avez spécifiées ne sont pas valides. Italian: Hai fornito una regola di spedizione non valida.

Re-select or edit the current Shipping Policy/ settings (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)

The listing is missing a Shipping Policy/ settings. Why eBay enforces this: Accounts using business policies must attach a shipping policy to every listing. Without it, eBay does not know how the item ships. When it usually happens: It usually appears when no default shipping policy is set in 3Dsellers.

Re-select or edit the current Shipping Policy. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)

The listing is being published with inline shipping / payment / return settings, and eBay tried to convert them into business policies but its policy service failed. Common when the account uses business policies and the inline settings do not match anything valid. Why eBay enforces this: Accounts using business policies cannot publish listings with custom shipping, payment or return settings. eBay tries to convert them into policies, and fails when they do not match anything valid. When it usually happens: It usually appears on listings created before business policies were turned on. On eBay's local sites this error reads as follows. German: Für dieses Angebot können keine Rahmenbedingungen erstellt werden. Der Aufruf an den Basisdienst konnte nicht ausgeführt werden.

Assign existing business policies (shipping, payment, return) to the listing instead of custom settings, then republish. If it still fails, retry later; eBay's policy service can be temporarily unavailable.

Listings in eBay's Refurbished condition must offer free domestic shipping. The shipping policy attached to the listing charges for shipping. Why eBay enforces this: eBay requires free domestic shipping on Refurbished listings as part of the program's buyer promise. When it usually happens: It usually appears when refurbished items use the general shipping policy.

Assign a shipping policy with free domestic shipping to refurbished listings, or change the condition to a non-refurbished one.

eBay wraps several validation failures in error 36; the text in quotes explains the real problem. The most common one is package dimensions below the minimum size of the selected shipping service, or a missing primary category. Why eBay enforces this: eBay uses code 36 as a wrapper for many different validation rules. The real reason is always in the quoted part of the message, and it is usually a carrier rule, such as a minimum parcel size, or a missing required field. When it usually happens: Sellers most often see it after changing the shipping policy or package dimensions, especially with postal services that set a minimum for length plus width plus height.

Read the quoted message. For dimension problems, correct the package dimensions or choose a shipping service that accepts small packages. For category problems, set a valid primary category.

The value for the field (shown in the eBay error) is missing or not formatted correctly. Common listing data this error includes are <Item.Country> — <Item.ShippingDetails> — <Item.PictureDetails.____> Why eBay enforces this: Every eBay listing field must follow a fixed format, for example a two-letter country code or a number for weight. When a required field is empty or in the wrong format, eBay returns this error with the field name in angle brackets. When it usually happens: It appears most often with CSV imports, where a column is empty, mapped to the wrong field, or contains text such as 'kg' next to a number.

Ensure the value is entered and formatted correctly. Take note of other settings that may rely on or conflict with the value you enter.

The listing details are missing a Location for the item (where the item ships from). Why eBay enforces this: Buyers see the item location to judge delivery time, and eBay uses it to calculate shipping costs and delivery estimates. Without a location eBay cannot show those details, so it will not publish the listing. When it usually happens: It appears on new seller accounts that never saved a default location, and on imported products where the location columns were not mapped.

Enter the dispatching City,State/Region in the Location field. If shipping from multiple warehouses, consider entering the primary location and note the other locations in the item description.

eBay is requiring that the measurement system for the shipping package (metric or imperial) matches the eBay Site country. (Note: This is not part of your shipping settings Why eBay enforces this: Each eBay site uses one measurement system for shipping calculations. eBay US calculates in pounds and inches, most other sites in kilograms and centimeters, so a mismatched unit would give wrong postage. When it usually happens: It usually appears when listings are copied from eBay US to eBay UK, DE or AU without converting package settings.

Check the package Settings and ensure the measurement system matches the eBay Site country's measurement unit.

1) The listing is missing a package weight or— 2) eBay is rejecting the package weight value. Why eBay enforces this: eBay needs a real package weight to calculate postage and delivery options. A missing, zero or non-numeric weight makes calculated shipping impossible, so eBay refuses the listing. When it usually happens: It usually appears on products imported without weight, or where the weight column contains units such as '2kg'.

Check Package Weight values for any mistakes (If importing items with CSV, ensure the Weight values only include numbers, no decimals).

eBay is rejecting the item location's postal code. Why eBay enforces this: eBay uses the postal code to place the item on its map for delivery estimates and calculated shipping. It validates the code against the country, so a code that does not exist or has the wrong format is refused. When it usually happens: It usually appears when the country was changed but the old postal code stayed, or when leading zeros were lost in a spreadsheet.

Check the postal code format and ensure it matches other location data.

The package type on the listing (for example Letter, Large Envelope, Package, Large Package) is missing or is not one of the package types eBay accepts for the listing site and shipping service. Why eBay enforces this: The package type tells the carrier how the parcel is handled and priced, for example letter, large envelope or package. eBay only accepts package types it knows for the site and shipping service. When it usually happens: It usually appears on listings imported from other marketplaces whose package names do not exist on eBay.

Open the package settings for the listing and choose one of eBay's package types (usually "Package/thick envelope" or "Large package"), then republish.

eBay is rejecting the "Package Type" for the listing. Why eBay enforces this: Carriers only accept certain package types for each service and category, for example flat-rate boxes for specific services. eBay refuses a package type the chosen service cannot carry. When it usually happens: It usually appears on eBay Australia and eBay UK when a package type from eBay US templates is reused.

eBay restricts which packages can be used for some eBay categories and Shipping Services. If in Australia, "Mailing Boxes" may be accepted for most categories. For other eBay Sites (US, CA, UK, etc.), "Package/thick envelope" may work in most cases.

eBay is rejecting the item location's postal code. Why eBay enforces this: eBay validates the postal code format for each country to calculate shipping and show delivery estimates. A code in the wrong format for the selected country is refused. When it usually happens: It usually appears when the country on the listing does not match the country of the postal code, or when a code has extra spaces or letters.

Check the postal code format and ensure it matches other location data.

eBay does not recognize the zip/ postal code for the Item Location. Why eBay enforces this: eBay US checks ZIP codes against the postal service database for shipping calculations. A ZIP code that is not five digits or does not exist is refused. When it usually happens: It usually appears after spreadsheets drop leading zeros from ZIP codes in the Northeast, or when ZIP+4 codes are entered with extra characters.

Ensure the zip code format is correct. If importing via CSV, ensure there are no spaces or special characters in your CSV.

eBay will only allow numbers for the items location's postal code. Why eBay enforces this: Some eBay sites expect postal codes made only of digits. Letters, spaces or country prefixes make the code invalid for shipping calculations. When it usually happens: It usually appears when a postal code is entered with a country prefix, such as D-10115, or with extra characters from an address field.

Ensure the postal code includes only numbers.

The postal code is incomplete or not properly formatted. Why eBay enforces this: UK postcodes have two parts, the outward code and the inward code. eBay UK needs the full postcode to calculate shipping and delivery estimates accurately. When it usually happens: It usually appears when only the first half of the postcode is entered, such as M1, or when the space between the parts is missing and the code is truncated.

Ensure the postal code is correct and formatted accordingly.

eBay is rejecting the item location's postal code. Why eBay enforces this: eBay checks the item location postal code before accepting a listing. If the code is not valid for the selected country, delivery estimates cannot be calculated. When it usually happens: It usually appears when the country field and postal code come from different sources, for example a store address and a warehouse address.

Check the postal code format and ensure it matches other location data.

eBay calculates length plus girth (length + 2 x width + 2 x height) from the package dimensions and the result is larger than the maximum the chosen shipping service accepts (for example 108 in. for many USPS services). Why eBay enforces this: Carriers price and limit parcels by length plus girth. When the package dimensions exceed a service's maximum, eBay cannot offer that service and refuses the shipping settings. When it usually happens: It usually appears on bulky items such as furniture or large toys, or when dimensions were entered in the wrong unit.

Check the package dimensions on the listing and correct them if they are wrong. If they are right, switch the shipping policy to a service that accepts oversized packages (for example UPS Ground or FedEx Home Delivery) or use freight shipping.

The package weight sent to eBay is missing, zero, negative or not a number. Why eBay enforces this: eBay's inventory service expects weight as a positive number with a unit. A missing, zero or non-numeric weight cannot be used to calculate postage, so the offer is refused. When it usually happens: It usually appears on products imported without weight or with weights such as '1,5' that use a comma decimal separator.

Open the package settings for the listing and enter a valid positive weight (for example 1.5 lb or 0.7 kg), then republish. For imports, make sure the weight column contains plain numbers.

The Shipping Service selected does not support the weight set for the package. Why eBay enforces this: Every carrier service has a maximum weight. eBay refuses a listing whose package weight is over the limit of the selected service because the carrier would not accept the parcel. When it usually happens: It usually appears on heavy items or when weight was entered in grams but read as kilograms.

Choose a different Shipping Service to support the package weight.

The package size is too large for the courier's shipping service. Why eBay enforces this: Carriers set maximum parcel dimensions for each service. When the package is larger, eBay cannot offer the service and refuses the listing. When it usually happens: It usually appears on bulky items or when dimensions were entered in centimeters on a site that expects inches.

Decrease the size of your packaging, or select a Shipping Policy with a different shipping service.

The package size is too small for the courier's shipping service. Why eBay enforces this: Some carrier services require a minimum parcel size so labels and barcodes fit. eBay refuses dimensions below that minimum for the selected service. When it usually happens: It usually appears when the product's own size, such as a ring or a card, is entered instead of the box size.

Increase the size of your packaging, or select a Shipping Policy with a different shipping service.

The Shipping Policy/ settings are either missing a Shipping Service, or the current Shipping Service is rejected due to other listing details. Why eBay enforces this: eBay must offer buyers at least one valid way to ship the item. If the policy has no service, or the only service does not fit the package, eBay refuses the listing. When it usually happens: It usually appears when package weight or size rules out every service in the policy.

Apply a Shipping Policy to the listing that includes a suitable Shipping Service.

The package weight on the listing is above 150 lb, which standard carrier services do not accept. Why eBay enforces this: Standard carriers do not accept parcels over 150 lb. eBay requires freight shipping for heavier items so buyers get realistic delivery and costs. When it usually happens: It usually appears on furniture and machinery, or when weight was entered in the wrong unit.

Check the weight and its unit. If the item really weighs over 150 lb, assign a freight shipping policy; otherwise correct the weight.

The Item Location is not the same as the eBay Site (US, UK, AU, etc.), so eBay cannot calculate shipping for this item. Why eBay enforces this: Calculated shipping needs the item to ship from the same country as the eBay site, because eBay uses that country's carrier rates. For items abroad, eBay cannot calculate the cost. When it usually happens: It usually appears for sellers shipping from a warehouse in another country, such as China-based stock listed on eBay US.

Create or edit a Shipping Policy to use Flat-Rate shipping for the item.

Carriers charge by dimensional (volumetric) weight for large, light boxes. Based on the package dimensions in the listing, the dimensional weight is above the limit of the selected shipping service. Why eBay enforces this: Carriers charge large, light boxes by dimensional weight, calculated from the dimensions. When that value exceeds the service limit, eBay cannot offer the service. When it usually happens: It usually appears on bulky but light items, such as pillows or lampshades, or on dimension typos.

Verify the package dimensions are correct. If they are, change the shipping policy to a service that supports large packages (UPS / FedEx ground services) or freight.

eBay is rejecting the package dimension settings. Why eBay enforces this: eBay needs length, width and height as valid numbers to calculate postage and check carrier limits. Missing or malformed dimensions are refused. When it usually happens: It usually appears on imports with dimensions written as '10x20x30' in one column.

Ensure the correct values are used for packing dimensions. (If importing items with CSV, ensure the package dimensions include only numbers, no spaces or letters)

The package dimensions use a measurement system (inches / centimeters) that the eBay site you are listing on does not accept. Some eBay sites only accept metric, others only imperial. Why eBay enforces this: Each eBay site uses one dimension unit for shipping. Mismatched units would give wrong postage. When it usually happens: It usually appears when listings are copied between eBay US and European sites. On eBay's local sites this error reads as follows. French: La valeur indiquée pour l'unité de dimension n'est pas prise en charge pour le site de mise en vente.

Open the package settings for the listing and change the dimension unit to the one used by the eBay site (metric for most non-US sites, inches for eBay US), then republish.

The payment settings do not include a way for the buyer to pay. Why eBay enforces this: Buyers need at least one way to pay. eBay checks the payment settings on each listing, and a listing without a payment method cannot be sold, so it is rejected. When it usually happens: It appears on accounts that do not use business policies yet, or when a listing was created without selecting a payment policy.

Create a Payment Policy and select it for the listing.

eBay has restricted using this email address for PayPal payments. Why eBay enforces this: eBay can block an email address for PayPal payments after fraud checks, account limitations or a mismatch with the seller's verified details. Listings using that address are then refused. When it usually happens: It appears on older listings that still carry a PayPal email in the payment settings, often after PayPal limited the account.

Use a different PayPal account, or, if acceptable to the eBay support team, add a new email address to your PayPal account and use it instead.

You have allowed buyers to make a deposit payment, but the deposit amount is not set. Why eBay enforces this: A deposit is a partial payment buyers make to hold an item, mainly for vehicles. If the deposit option is on, eBay needs the amount, otherwise buyers would not know what to pay. When it usually happens: It usually appears in eBay Motors listings where the deposit setting was copied from another listing without the amount.

Ensure you have entered a deposit amount in the deposit payment settings.

eBay is rejecting the payment method for immediate pay due to a missing PayPal account, or eBay account limitations. eBay may deny particular payment methods if your account is restricted, or if a PayPal/ accepted payment processor is not set up on your eBay account. Why eBay enforces this: Requiring immediate payment means eBay collects payment at checkout. The account must have a working electronic payment setup in good standing, otherwise eBay cannot enforce it. When it usually happens: It appears on accounts with payout problems or limitations, and on old listings still set up with PayPal-only payments.

1) Check that PayPal/ Payoneer are set up properly on your account. 2) Check for red warning messages on Seller Hub and look for notices in your eBay Messages for account restrictions. Contact eBay to resolve the restrictions.

This is a warning, not a failure. The listing has both Best Offer and Immediate Payment enabled. eBay accepts the listing but immediate payment will not apply to sales made through an accepted offer. On eBay's local sites this error reads as follows. German: Wenn dieser Artikel per Preisvorschlag verkauft wird, können Sie keine Sofortige Bezahlung verlangen.

No action is required. To remove the warning, turn off either Best Offer or the Immediate Payment requirement on the listing.

The payment settings do not include a way for the buyer to pay. Why eBay enforces this: Buyers need at least one way to pay, and eBay checks this on every listing. A listing without a payment method is refused. When it usually happens: It usually appears when payment policies were deleted in Seller Hub while listings still pointed to them.

Create a Payment Policy and select it for the listing.

eBay is requiring PayPal for payment. Why eBay enforces this: In some categories and on some sites, eBay requires an electronic payment method (PayPal historically, now eBay managed payments) to protect buyers on high-risk items. When it usually happens: It appears mostly on old listings or templates created before managed payments, still set to offline payment only.

Change the listing's Payment Policy to accept PayPal.

The listing is missing Return settings, or eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products) Why eBay enforces this: eBay requires clear return terms, and some categories need returns accepted. eBay refuses listings whose return settings are missing or break the category rules. When it usually happens: It usually appears when a 'no returns' policy is used in categories that require returns, or when return policy IDs from another site are imported. On eBay's local sites this error reads as follows. German: Rückgabeoption fehlt oder ungültig. Aktualisieren Sie Ihre Rückgabeoptionen.

Re-select or edit the current return policy, or choose a different policy that favors the buyer more. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)

The eBay category or product requires PayPal or immediate pay options. Why eBay enforces this: Some categories and products on eBay require an electronic payment method to protect buyers. A listing without one is refused in those categories. When it usually happens: It appears on listings still using old payment templates without managed payments.

Ensure your Payment Policy/ settings include PayPal or integrated eBay payment.

For this eBay Category or product, you must accept digital payments. Why eBay enforces this: For some categories, eBay requires buyers to pay electronically so the payment is protected. A payment policy without an electronic method is refused. When it usually happens: It appears on accounts that still use offline-only payment templates.

Change the Payment Policy/ settings to include a way for the buyer to pay instantly.

eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products) Why eBay enforces this: eBay checks the return policy against category rules and site rules. A policy that was deleted, belongs to another site, or does not meet the category's requirements is refused. When it usually happens: It usually appears after policies were cleaned up in Seller Hub or when listings were copied to another eBay site. On eBay's local sites this error reads as follows. French: Veuillez spécifier des conditions de retour valides.

Re-select, edit, or choose a different Return Policy that favors the buyer more. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)

If you list an Auction with payment settings requiring the buyer to pay immediately, eBay requires a Buy It Now price. Why eBay enforces this: Immediate payment is only possible when a buyer can buy at a fixed price. An auction needs a Buy It Now price for eBay to require immediate payment. When it usually happens: It usually appears when a payment policy with immediate payment is assigned to auctions.

Add a Buy It Now price to the listing, or turn off immediate pay.

eBay may be restricting which payment methods this listing can use, or the Policy ID used in a CSV import file is not valid. Why eBay enforces this: The payment policy on a listing must exist on the same eBay site and be active. eBay refuses IDs that were deleted, mistyped or belong to another site. When it usually happens: It usually appears in CSV imports with policy IDs copied from another account, or after cleaning up policies.

Ensure an appropriate payment policy is selected for the listing. (If importing items via CSV, ensure only numbers are used for the Policy ID, no spaces)

The listing is missing Return settings, or eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products) Why eBay enforces this: eBay checks that the return policy exists, is active and belongs to the listing's site. Otherwise it refuses the listing. When it usually happens: It usually appears after deleting return policies or copying listings to another site.

If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site; or Reselect a Return Policy for the listing.

eBay is rejecting one of the payment methods in your Payment Policy/ settings. Payment methods may be restricted for some categories or products. Why eBay enforces this: Some payment methods are not allowed in certain categories or sites. eBay refuses a payment policy that includes a method the category forbids. When it usually happens: It usually appears when an old payment policy with offline methods is used in a category that only allows electronic payment.

Change the Payment Policy/ settings to include suitable payment options for the item.

A Payment Policy/ settings are missing for this listing. Why eBay enforces this: Accounts using business policies must attach a payment policy to every listing, so eBay knows how the buyer pays. When it usually happens: It usually appears when no default payment policy is set or it was deleted.

Select a payment policy for the listing.

The listing is missing Return settings. Why eBay enforces this: Accounts using business policies must attach a return policy to every listing, so buyers know the return terms. When it usually happens: It usually appears when no default return policy is set, or in CSV imports with an empty return policy column.

Create or select a Return Policy for the item. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)

eBay does not allow immediate payments for listings with "local pickup" as a delivery option. Why eBay enforces this: Local pickup buyers usually pay when they collect the item. eBay does not allow immediate payment to be required when pickup is the only delivery option. When it usually happens: It usually appears on large items listed for collection only with a general payment policy.

Change the Payment Policy/ settings to cash on pickup.

The email address for PayPal payment on the listing is not a PayPal email address. Why eBay enforces this: Payments sent through PayPal need an email address that belongs to a confirmed PayPal account. Otherwise buyers' payments would have nowhere to go. When it usually happens: It usually appears on old listings with a mistyped or outdated PayPal email.

Change the payment email address to an address that is associated with the PayPal account.

The category (for example vehicles or heavy equipment) requires an offline payment method, and the payment policy has none selected. Why eBay enforces this: Some categories, such as vehicles and heavy equipment, require offline payment options because buyers pay at pickup or by bank transfer. When it usually happens: It usually appears when a standard payment policy is used in eBay Motors vehicle categories.

Edit the payment policy (or create one for this category) and enable at least one offline payment method that eBay offers for the category, then assign it to the listing.

eBay requires listings in Parts & Accessories categories to accept returns for at least 30 days with the seller paying return shipping. The return policy attached to the listing does not meet that. Why eBay enforces this: eBay requires parts and accessories listings to accept returns for at least 30 days with the seller paying return shipping, to build buyer trust in fitment. When it usually happens: It appeared on many parts listings after eBay introduced the rule.

Create or edit a return business policy with a 30-day (or longer) window and "Seller pays return shipping", then assign it to the listing.

The listing has a Minimum Advertised Price / minimum allowed price set (from a repricing or price-rule field) that is higher than the listing price being sent, so eBay rejects the price. Why eBay enforces this: The minimum allowed price protects your margin: eBay will not let the selling price drop below it. If the price you send is lower, eBay refuses the update. When it usually happens: It usually appears when a repricing rule or supplier price change lowers the listing price under the minimum saved on the listing.

Either raise the listing price above the minimum, or lower or clear the minimum allowed price value on the listing so it is less than or equal to the selling price.

The Best Offer "Decline" price is greater than or equal to the listing price. Why eBay enforces this: Auto-decline rejects offers below a set amount. If that amount is equal to or above the Buy It Now price, every offer would be declined, so eBay refuses the setting. When it usually happens: It usually appears after a price drop or repricing lowers the listing price while the auto-decline value stays the same. On eBay's local sites this error reads as follows. French: Le montant de refus automatique ne peut pas être supérieur ou égal au prix d'Achat immédiat.

Ensure the Best Offer "Decline" price is less than "Accept" price.

The Auction's Buy It Now price is too low in comparison to the starting price. Why eBay enforces this: On many sites eBay requires Buy It Now on an auction to be at least 30 percent above the starting price, so the auction still has room for bidding. When it usually happens: It usually appears when the starting price is raised close to Buy It Now.

Increase the Buy It Now price to at least 30% more than the Starting price

eBay will not allow you to change the currency if the item has been published. Why eBay enforces this: A listing's currency is tied to the eBay site and to buyers' bids and past sales. eBay does not let it change on revise or relist, because prices and fees would no longer line up. When it usually happens: It usually appears when a seller moves a listing to another eBay site or corrects a wrong currency after publishing.

End the item and save it to Draft to change the currency and relist.

A discount promotion is being applied to the listing, but the listing is an Auction, which cannot accept discounts. Why eBay enforces this: Discounted pricing shows a strike-through original price. eBay only allows it on Fixed Price listings, because auction prices are set by bidding. When it usually happens: It usually appears when a sale event or discount rule includes auctions.

Refrain from applying discounted pricing to this listing — Or relist the item as a Fixed Price listing.

The Quantity is greater than one, but the listing is either an Auction, or in a special eBay category that only allows one quantity per listing. Why eBay enforces this: Auctions sell one item at a time, and some categories allow only one unit per listing. eBay refuses a higher quantity in those cases. When it usually happens: It usually appears when an auction template is used for multi-quantity products.

Change the listing quantity to one. If the listing is an auction, and you are using eBay software, switch to "Fixed Price" settings, change the quantity, then switch back to "Auction" settings.

The value for Best Offer "Accept" Price is not a valid integer or decimal, or the value is too low for sales to cover eBay fees. Why eBay enforces this: eBay needs a valid positive price for auto-accept, below the listing price. A blank, zero or text value cannot be used to accept offers. When it usually happens: It usually appears when auto-accept values are imported with symbols or when a rule produced an empty value.

Check the Best Offer Accept Price for any pricing issues. If importing with CSV, ensure the cells do not contain symbols, only decimals if needed.

The Best Offer "Accept" price is greater than the listing price. Why eBay enforces this: Auto-accept sells the item automatically when an offer reaches a set amount. If that amount is at or above the Buy It Now price, it makes no sense, so eBay refuses it. When it usually happens: It usually appears after the listing price is lowered while the auto-accept value stays unchanged. On eBay's local sites this error reads as follows. German: Der Preis für die automatische Annahme von Preisvorschlägen muss unter dem Sofort-Kaufen-Preis liegen.

Ensure the Best Offer "Accept" price is less than "Accept" price.

The Auction's Reserve Price is greater than the Buy It Now price. Why eBay enforces this: In an auction the Buy It Now price is an instant-purchase option. eBay requires it to be at least the starting price and the reserve, otherwise a buyer could purchase below the minimum you set. When it usually happens: It usually follows raising the reserve on an auction template without updating Buy It Now.

Ensure the Buy It Now price is equal or greater than the Reserve price.

The Auction's Buy It Now price is less than or equal to the Starting price. Why eBay enforces this: Buy It Now on an auction only makes sense if it is higher than the opening bid. eBay requires it to be above the starting price, and on many sites at least 30 percent above. When it usually happens: It usually appears when the starting price is raised to limit low bids but Buy It Now is left unchanged.

Decrease the Starting price to less than the Buy It Now Price — Or, Increase the Buy It Now price to be greater than the Starting Price

A variation listing was published with every variation at quantity 0. eBay needs at least one variation with stock. Why eBay enforces this: eBay's inventory-based listings need at least one variation with stock at publish. With every variation at zero, the offer would be unpurchasable, so eBay refuses it. When it usually happens: It usually appears when inventory sync marks all variations as sold out before a publish runs.

Set a quantity greater than 0 on at least one variation, or end the listing until stock is back. If the zero quantities come from inventory sync, check the stock source.

The value for Best Offer "Decline" Price is not a valid integer or decimal, or a value greater than it is too low for sales to cover eBay fees. Why eBay enforces this: eBay needs the auto-decline amount as a valid positive price, lower than the listing price. A blank, zero or text value cannot be applied to incoming offers. When it usually happens: It usually appears in CSV imports where the Best Offer columns contain currency symbols or are filled with text.

Check the Best Offer Decline Price for any pricing issues. If importing with CSV, ensure the cells do not contain symbols, only decimals if needed.

The eBay Best Offer "Decline" price is greater than the "Accept" price. Why eBay enforces this: Auto-accept must sit above auto-decline, otherwise the same offer could be accepted and declined at once. eBay refuses settings where the accept amount is lower. When it usually happens: It usually appears when the two values are typed in the wrong fields or imported in swapped columns.

Ensure the Best Offer "Decline" price is less than "Accept" price.

The eBay Best Offer "Decline" price is greater than the "Accept" price. Why eBay enforces this: Auto-decline must be below auto-accept, otherwise offers between the two would be accepted and declined at once. eBay refuses the reversed setting. When it usually happens: It usually appears when the two thresholds are entered in the wrong fields.

Ensure the Best Offer "Decline" price is less than "Accept" price.

The listing is included in an eBay promotion (Markdown Sale / Sale Event). While the sale runs, eBay locks the listing price so the discount stays honest. On eBay's local sites this error reads as follows. German: Der Preis für diesen Artikel kann nicht aktualisiert werden, da der Artikel Teil einer Sonderaktion ist. Wenn Sie den Preis dieses Artikels aktualisieren möchten, entfernen Sie den Artikel aus der Sonderaktion oder verwenden Sie eine Sonderaktionseinstellung, die Preisaktualisierungen zulässt.

Remove the item from the sale in eBay Seller Hub (Marketing > Promotions), or wait until the sale ends, then revise the price. Alternatively create the sale event with the setting that allows price updates during the sale.

The value for Price is not a valid integer or decimal, or the value is too low. Why eBay enforces this: Each eBay site has a minimum price for fixed-price listings and starting bids (0.99 on eBay US), and the price must be a clean number. eBay rejects anything below the minimum or anything it cannot read as a number. When it usually happens: It usually follows a CSV import with currency symbols or commas in the price column, or a repricing rule that pushed the price below the site minimum.

Check the Price for any pricing issues. If importing with CSV, ensure the cells do not contain symbols, only decimals if needed.

The value for Quantity is not a valid number, or the value is set to zero. Why eBay enforces this: eBay needs a whole number of available units to know how many buyers can purchase. An empty, negative or non-numeric quantity is rejected, and a quantity of 0 is only accepted when out-of-stock control keeps the listing alive. When it usually happens: It usually appears after inventory sync reads an empty stock value from a supplier, or when a CSV quantity column contains text such as 'in stock'. On eBay's local sites this error reads as follows. German: Die Stückzahl muss eine gültige Zahl sein oder mehr als 0 betragen.

1) Increase the Quantity to at least a value of one. (Pro Tip: If needing zero quantity, try zero after publishing. This should work if your eBay Out-Of-Stock option is turned on). Or — 2) If importing with CSV, ensure the cells for quantity do not contain spaces or special characters.

The Auction's Reserve price is less than the Starting price. Why eBay enforces this: A reserve price is the lowest amount you will accept in an auction. If the starting bid were already above it, the reserve would be meaningless, so eBay requires the starting price to be lower. When it usually happens: It shows up when a seller raises the starting price on an auction template or copies an old listing without updating the reserve.

Increase the Reserve price to more than the Start Price — Or, decrease the Start price to less than the Reserve price.

The item is either deleted from eBay's system or you are accessing the item from a different eBay account. Why eBay enforces this: eBay only lets the seller who owns a listing read or change it, and it permanently removes ended listings after a retention period. Any later request for that item ID is refused, whether it comes from 3Dsellers or another tool. When it usually happens: In 3Dsellers this is by far the most frequent eBay error. It shows up when price or stock sync keeps targeting a listing that ended or was deleted on eBay, or when a listing was imported under one eBay account but belongs to another.

The listing is not recoverable if it was deleted. If you are using third-party software, refresh the page and unsure the correct eBay account is selected before editing.

The listing title is longer than eBay's 80-character limit. Why eBay enforces this: eBay caps titles at 80 characters on every site so search results stay readable and comparable. Anything longer is refused rather than cut, because a cut title could lose the words that describe the item. When it usually happens: It usually comes from automated titles: title templates that join brand, model, size and color, supplier titles pasted in full, or AI-generated titles that were not length-checked. On eBay's local sites this error reads as follows. German: Artikelbezeichnungen dürfen nicht mehr als "80" Zeichen enthalten. French: Les titres des annonces ne peuvent pas dépasser "80" caractères.

Shorten the title to 80 characters or fewer. If titles are generated automatically (title builder, import mapping, AI), set the template so the result never exceeds 80 characters.

eBay requires a description for each listing, however this listing is missing description content. Why eBay enforces this: eBay requires a description on every listing so buyers can read condition, contents and details that item specifics cannot express. A listing with an empty description is not accepted. When it usually happens: It usually appears on products imported without a description column, or when a Listing Designer template is applied but its description block is empty.

Enter text in the description field. — Pro Tip: Write a description of at least 500 words with keywords from your title and Item Specifics to optimize SEO.

Despite the name, eBay usually returns this when an item specific value does not match the format eBay expects, for example a range field such as Device Charging Range that must be written as min-max with limited decimals. Why eBay enforces this: eBay returns 'Unknown Error' when a value fails a validation rule that has no dedicated code. For item specifics with a strict format, such as ranges or measurements, this is the usual cause. When it usually happens: It appears most often in electronics and appliance categories with numeric range specifics, after importing values written as text.

Read the rest of the error text; it names the field and the expected format. Fix the value on the listing to match and republish.

The SKU (custom label) on the listing or on a variation is longer than eBay's 50-character limit. Why eBay enforces this: eBay stores the SKU (custom label) in a field limited to 50 characters, and uses it to match orders to inventory. Longer SKUs are refused rather than cut, so matching stays exact. When it usually happens: It usually appears with SKU templates that combine several attributes, or with supplier SKUs that include long product names. On eBay's local sites this error reads as follows. French: La référence article est limitée à 50 caractères.

Shorten the SKU to 50 characters or fewer. If SKUs are generated by a SKU template, shorten the template.

The listing is linked to an eBay catalog product (ePID) and also has a vehicle compatibility list. eBay allows one or the other for the same listing. Why eBay enforces this: An eBay catalog product already includes fitment data. eBay does not allow a second, manual compatibility list next to it, because the two could contradict each other. When it usually happens: It usually appears on auto parts that were matched to an eBay catalog product after a compatibility table was added.

Decide which source you want. To keep your own compatibility list, unlink the listing from the eBay catalog product. To use eBay's catalog data, remove the manual compatibility entries.

eBay will not allow you to change the condition on this listing moving forward. Why eBay enforces this: Condition is a core part of what buyers see and search for. On active listings eBay keeps the original condition, so the rest of your revision is applied but the condition is not. When it usually happens: It usually appears when condition values are corrected in bulk on live listings. On eBay's local sites this error reads as follows. German: Der ursprüngliche Zustandswert wird beibehalten, da Sie ein aktives Angebot überarbeiten.

To change the condition, end the item and relist it.

There are multiple possible causes to this error. 1) The eBay category does not accept Car Compatibility lists 2) The item is synced with an eBay Catalog Product; but changes have been made to that product on eBay's end. (The EPID [eBay Product ID] for the listing needs to be updated. 3) eBay does not recognise some of the vehicles that were added. 4) eBay's system is having issues or undergoing updates. Why eBay enforces this: eBay validates every vehicle in a compatibility list against its catalog. If none are accepted, it refuses the whole list. When it usually happens: It usually appears after eBay catalog updates, on parts linked to an outdated catalog product, or on lists copied from another site.

1) Change the eBay Category. 2) Reconnect the listing with a product on eBay. 3) If copying compatibility lists from other listings, try copying from a different listing. 4) Wait 24-48 hours and try again. If the issue is persistent, let our support team know and we will contact eBay for a solution.

eBay recognizes the item, or the eBay category requires you enter a UPC for the listing. Why eBay enforces this: eBay matches listings to its product catalog using UPC or EAN. In categories where eBay recognizes the product, a barcode or 'Does not apply' is required. When it usually happens: It usually appears in electronics, toys and media on sites like eBay US, DE, IT and ES. On eBay's local sites this error reads as follows. German: Das Feld EAN fehlt. Fügen Sie bitte EAN zum Angebot hinzu und versuchen Sie es noch einmal. Italian: Manca il campo EAN. Aggiungi EAN all'inserzione e riprova. Spanish: El campo EAN está vacío. Añade EAN al anuncio y vuelve a intentarlo.

Enter a valid UPC or use "Does not apply"

eBay recognizes the item and requires a different EAN than the one set for the listing, or the EAN contains an invalid character. Why eBay enforces this: eBay checks identifiers and some specifics against its catalog and allowed values. A barcode that does not exist or a placeholder brand such as OEM is refused. When it usually happens: It is one of the most common errors in 3Dsellers logs, usually Brand set to OEM, Generic or N/A from supplier feeds.

Ensure you are using the correct EAN, or remove the EAN, or use "Does not apply" as the value.

The eBay Category or Product requires a particular Item Specific, but your listing does not include info for it. Why eBay enforces this: Some item specifics are required in each category so buyers can filter search results, for example Brand, Type or Size. Listings missing them are refused. When it usually happens: It usually appears after eBay adds a new required specific to a category, affecting existing listings on their next revision. On eBay's local sites this error reads as follows. German: Das Artikelmerkmal Marke fehlt. Fügen Sie Marke zu diesem Angebot hinzu, geben Sie einen gültigen Wert ein und versuchen Sie es dann noch einmal.

Add a value for the Item Specific eBay needs. If there is no answer, enter "Does Not Apply"

eBay allows a maximum of 45 item specifics per listing. The listing has more, usually because custom attributes or imported product fields were all mapped as item specifics. On eBay's local sites this error reads as follows. German: Dieses Angebot enthält zu viele Artikelmerkmale. Reduzieren Sie die Anzahl der Artikelmerkmale auf 45 oder weniger und versuchen Sie es noch einmal. French: Cette annonce comporte un trop grand nombre de caractéristiques de l'objet. Réduisez le nombre de caractéristiques de l'objet à 45 ou moins, puis réessayez. Italian: L'inserzione contiene troppe specifiche dell'oggetto. Riduci il numero di specifiche dell'oggetto a non più di 45 e riprova.

Open the listing's Item Specifics and remove the ones that are not required or recommended by eBay until 45 or fewer remain. If the extra fields come from a mapping template, adjust the template so only the useful attributes are mapped.

An item specific (for example Compatible Model, Alternative Color Names or OE/OEM Reference Number) was sent with more values than eBay allows for that field. Most multi-value specifics accept up to 30 values. Why eBay enforces this: eBay limits the number of values per item specific, usually 30, so filters stay usable. Longer lists are refused. When it usually happens: It usually appears on auto parts with long OE/OEM number lists or compatible model lists. On eBay's local sites this error reads as follows. German: Das Artikelmerkmal … enthält zu viele Werte. Reduzieren Sie die Anzahl der Werte auf 30 oder weniger und versuchen Sie es noch einmal.

Open the listing's Item Specifics and trim the value list to 30 or fewer. If the list comes from a CSV import or product feed, shorten it at the source so future imports do not exceed the limit.

The Item Specific in question has a maximum limit of 65 characters and the data entered exceeds this amount. Why eBay enforces this: Each item specific value is limited to 65 characters so it fits eBay's filters. Longer text is refused rather than cut. When it usually happens: It usually appears when several part numbers are joined into one value, or a sentence is used instead of a short value. On eBay's local sites this error reads as follows. German: Der Wert „…“ für … ist zu lang. Geben Sie einen Wert mit maximal 65 Zeichen ein.

Shorten the text used for this Item Specific value.

eBay is restricting how many values you can enter for this Item Specific, based on the category or the product. Why eBay enforces this: Some specifics accept a single value because they describe one fact, such as Age Level or Department. Multiple values are refused. When it usually happens: It usually appears when a supplier feed lists several age ranges or departments in one field.

1) Enter only one value for the Item Specific. And/or — 2) Create a custom Item Specific with different spelling.

The eBay category or product restricts the format you can use for the Item Specifics value. Why eBay enforces this: Numeric item specifics are used for range filters in search. eBay requires digits only, so text like 'three' or '3 bulbs' is refused. When it usually happens: It usually appears in lighting, electronics and home categories after imports from other stores.

Ensure the Item Specific value only uses the characters or format recommended by eBay in the error message.

The eBay category restricts what is allowed in a particular Item Specific detail. Update or remove this info from the listing. Why eBay enforces this: Some categories allow only specific values for certain item specifics. A value outside the allowed list is refused. When it usually happens: It usually appears after eBay tightens allowed values in a category, or with values imported from other marketplaces.

Correct any mistakes in the item specific/detail, or use ""does not apply."

The category or product requires a known UPC if used, but eBay does not recognize the UPC. Why eBay enforces this: eBay checks UPCs against its product database. A UPC with a wrong check digit or one eBay does not know is refused in categories that validate it. When it usually happens: It usually appears when UPCs were retyped or lost digits in a spreadsheet.

Ensure the UPC is correct, or leave the value blank. Alternatively, if you need to use the value for SEO, create a custom item specific, called "Original UPC" or something similar.

A compliance document (for example a certificate or declaration required in some EU categories) was referenced with an ID that eBay does not recognize. Why eBay enforces this: Compliance documents such as certificates must be uploaded to eBay first. A document number that eBay does not know is refused. When it usually happens: It usually appears on EU listings after GPSR (product safety) requirements were added. On eBay's local sites this error reads as follows. German: Dokument Nr. ist ungültig.

Open the listing's compliance / regulatory section, remove the invalid document reference or replace it with a document uploaded through eBay's Document API, then republish.

Trading-card categories on eBay require a Card Condition item specific (Graded / Ungraded plus a condition value). The listing does not have it. Why eBay enforces this: Trading-card categories require Card Condition so collectors can filter by grade. When it usually happens: It usually appears on card listings imported from other platforms without grading data.

Open the listing's Item Specifics, fill in Card Condition (and Grade / Professional Grader if the card is graded) with one of eBay's allowed values, then republish.

eBay is standardizing the Size item specific in clothing and shoe categories. Custom size values are being rejected (fully enforced from July 2026); only eBay's standard size values are accepted. Why eBay enforces this: eBay is standardizing size values in clothing and shoes so buyers can filter consistently. Custom sizes are being phased out. When it usually happens: It appears on apparel listings with custom sizes such as 36S or EU 40/41.

Change Size to one of eBay's standard values for the category (open Item Specifics and pick from the list). Use a mapping rule or bulk edit to convert custom sizes across many listings.

eBay now enforces a fixed list of allowed values for some item specifics (for example Size in clothing categories). The value in the listing is not on that list, so eBay rejects it. Why eBay enforces this: Some specifics now only accept values from eBay's list, so filters stay consistent. Other values are refused. When it usually happens: It is common on apparel listings with supplier sizes such as 00/24 or 12-14. On eBay's local sites this error reads as follows. German: „…“ ist kein gültiger Wert für Größe. Wählen Sie einen Wert aus den verfügbaren Optionen aus. Geben Sie einen gültigen Wert für Größe ein.

Open the Item Specifics for the listing, click the Size field and choose one of the values eBay suggests. For many listings, use a mapping rule or bulk edit to replace the custom sizes with eBay's standard values.

The Quantity of all variations is zero, and eBay requires at least a quantity of one to publish the listing. Why eBay enforces this: A variation listing on eBay stays visible only if at least one variation can be bought. When every variation is at zero on first publish, eBay has nothing to show buyers and rejects the listing. When it usually happens: It usually appears when a variation product is published before stock arrives, or when inventory sync sets every size and color to zero.

1) Increase a Variation Quantity to at least a value of one. (Pro Tip: If needing zero quantity, try zero after publishing. This should work if your eBay Out-Of-Stock option is turned on). Or — 2) If importing with CSV, ensure the cells for quantity do not contain spaces or special characters.

The listing's variations on eBay are different than the variations in your eBay software. Why eBay enforces this: Updates to a variation are matched by SKU. If the SKU does not exist in the live listing, eBay cannot find which variation to change. When it usually happens: It usually appears when variations were added or renamed in 3Dsellers but the eBay listing still has the old set.

Sync your items to your eBay listing software and try again.

1) Multiple variations use the same SKU, or — 2) the main listing's SKU is the same as a variation SKU. Why eBay enforces this: Each variation needs a unique SKU so eBay can match orders and stock to the right size or color. Duplicate SKUs make that impossible. When it usually happens: It usually appears when a SKU template does not include the variation attributes, so every variation gets the same code.

Ensure that each SKU for the listing is unique.

One or more variations include the same options. Why eBay enforces this: Every variation must be a unique combination of options. Two identical rows would confuse buyers and stock counts, so eBay refuses them. When it usually happens: It usually appears when a supplier feed repeats rows or when variations are added twice.

Delete the duplicate variation, or change the option value.

Multiple variations include the same selectable option. Why eBay enforces this: eBay treats variation values without regard to capitalization. Two values like 'Red' and 'red' are seen as duplicates and the listing is refused. When it usually happens: It usually appears in supplier feeds with inconsistent capitalization or trailing spaces.

Ensure the variation Item Specifics values (variation options) are unique (NOT case-sensitive).

The listing is marked as a variation listing but no actual variations (or variation pictures) were sent, usually because all variations were removed or are empty. Why eBay enforces this: A listing marked as a variation listing must contain variations. Sending the structure without any variation data leaves eBay with nothing to publish. When it usually happens: It usually appears after deleting all variations while keeping the product in variation mode.

Open the Variations tab: either add at least one complete variation, or switch the product to a single (non-variation) listing, then republish.

You are relisting an item with variations, but the original listing was not a variation listing. eBay only allows relisting variation listings and single-item listings separately. Why eBay enforces this: eBay only relists a listing in its original structure. A single-item listing cannot be relisted with variations, because the item ID history would not match. When it usually happens: It usually appears when variations are added to an ended single listing and a relist is attempted.

Copy the ended listing to your Drafts, create variations, then publish the Draft.

One of the variation specific names (such as color, size, etc.) is also a required Item Specific for the main listing. Why eBay enforces this: An attribute that is a required item specific for the category cannot also be a variation name, because the listing would have two conflicting values. When it usually happens: It usually appears in categories that require Color or Features as a main item specific.

Change the spelling of the variation specific.

At least one of the variations' specifics is missing an option value. Why eBay enforces this: Every variation must say which option it represents. A variation with an empty value cannot be shown in the menu, so eBay refuses the listing. When it usually happens: It usually appears after importing variations where some rows lack a size or color.

1) Ensure that all the variations' specifics have a value. Or — 2) Sync your items to the software you are using and try again.

A variation listing was sent without the variation attributes (for example Size or Color) that define each variation, or a variation is missing a value for one of them. Why eBay enforces this: eBay needs every variation to have a value for every attribute used by the listing. Missing values mean buyers cannot select that variation. When it usually happens: It usually appears when a new attribute, such as Material, is added to some variations but not others.

Open the Variations tab and make sure every variation has a value for every variation attribute. Remove empty variations and republish.

The listing includes variations, but the listing type is not Fixed Price (Buy It Now). Why eBay enforces this: Variation listings let buyers choose between versions and buy several units, which only works with Fixed Price. Auctions cannot hold variations. When it usually happens: It usually appears when an auction template is applied to a variation product.

Ensure the listing's pricing is not set to be an Auction. If needing to convert variations to Auctions, end the listing and copy it to your Drafts. Use it to publish each variation as a single Auction listing.

The listing uses eBay fulfillment (or inventory-based listing), which requires a unique SKU on each variation. One or more variations have no SKU. Why eBay enforces this: Items fulfilled by eBay or managed by SKU need a unique SKU on each variation so eBay can match stock and orders. When it usually happens: It usually appears when variation SKUs were never generated.

Open the Variations tab and give every variation a unique SKU (a SKU template can generate them), then republish.

The listing is managed by SKU on eBay, and the SKU sent in the update does not match the SKU eBay has for that item ID. Why eBay enforces this: Listings managed by SKU on eBay are matched by that SKU. If an update carries a different SKU, eBay cannot be sure it is the same item, so it refuses the change. When it usually happens: It usually appears after SKUs were renamed in 3Dsellers or in a supplier feed while the eBay listing kept the old SKU.

Make the SKU in 3Dsellers match the SKU on the eBay listing (re-import the listing to pull the current SKU), or end and relist the item with the new SKU.

Variations (size, color, etc.) are only allowed in some eBay categories. The listing has variations but the chosen category does not support them. Why eBay enforces this: Variations are supported only in some eBay categories. In others each variant must be a separate listing, and eBay refuses variation listings there. When it usually happens: It usually appears after a category re-map moves variation products into a category without variation support.

Choose a category that supports variations (most clothing, shoes, accessories and many home categories do), or split the variations into separate single listings.

eBay is blocking the word you are using for a Variation Name. Words such as "Quantity," "Price," and other essential eBay listing fields cannot be used. Why eBay enforces this: Words like Quantity, Price or SKU are eBay listing fields, so eBay does not allow them as variation attribute names. When it usually happens: It usually appears when pack sizes are set up as a Quantity attribute.

Change the variation name so it does not match eBay's listing fields.

eBay allows up to 250 variations per listing. The listing has more (a large size x color matrix, for example). Why eBay enforces this: eBay allows up to 250 variations in one listing so the size and color menus stay manageable. When it usually happens: It usually appears on products with many size and color combinations, such as shoes or apparel.

Reduce the combinations to 250 or fewer, or split the product into two or more listings (for example one listing per color group).

A variation attribute (for example Size) has more than 60 different values across the listing. eBay allows up to 60 values per variation attribute. Why eBay enforces this: eBay limits each variation attribute to 60 values so the size or color menu stays usable for buyers. More values are refused. When it usually happens: It usually appears in shoes or parts listings that combine many sizes or fitments into one attribute.

Reduce the number of distinct values for that attribute to 60 or fewer, or split the product into several listings.

You are relisting or editing a variation listing and have removed the variations. eBay cannot list a variation listing as a single item. Why eBay enforces this: A listing created with variations must keep them. eBay does not allow it to become a single-item listing on revise or relist. When it usually happens: It appears when all variations but one are deleted, or when variations are removed during a relist.

Copy the listing to Drafts, make the appropriate changes, and publish.

The Variation Photos are assigned to a Variation Option that no longer exists. Why eBay enforces this: Variation photos are grouped by one attribute, usually Color. If that attribute no longer exists in the variations, eBay cannot attach the photos to anything. When it usually happens: It usually appears after renaming or removing the attribute that photos were grouped by.

Upload the Variation Photos for a new Variation Option. Or, add the missing Variation Option to the variations.

1) You are editing or relisting a sing-item listing to include variations, or — 2) The software you are using to edit does not have all the current variation data for the listing. Why eBay enforces this: A live variation listing has a fixed set of attribute names. eBay refuses updates that send different attributes, because the existing variations and sales would no longer match. When it usually happens: It usually appears when attributes were renamed in 3Dsellers, for example Colour to Color, or when variations are added to a single listing.

1) If adding variations to a single-item listing, end the item and save it as a Draft. Add variations and publish. Or — 2) Sync your items to the software and try again.

Variation images are for a previous variations specific, not the current variation specifics. Why eBay enforces this: Each variation photo is tied to an option value, such as Navy. If that value was renamed or removed, eBay cannot place the photo. When it usually happens: It usually appears after color names were cleaned up in a supplier feed.

Re-upload the variation photos to the correct variation specific.

An Item Specific is used for Variations and the Primary/Main listing — eBay will only allow the Item Specific for one or the other. Why eBay enforces this: An attribute used to define variations cannot also be set on the main listing, because buyers would see conflicting values. When it usually happens: It usually appears when product templates fill Color on the parent while variations also use Color.

Remove or change the Item Specific value from the Primary listing details.

The listing does not include any Product Photos. eBay requires a listing have at least one image. Why eBay enforces this: Every eBay listing must show at least one photo. Listings without photos are refused because buyers cannot see the item. When it usually happens: It usually appears on imports where image links were missing or failed to download.

Add at least one Product Photo to the listing.

New images were uploaded with current eBay images, and eBay's API cannot add them without previous eBay image hosting. Why eBay enforces this: eBay hosts listing photos on its own picture service. It does not allow mixing photos already on that service with external photo links in the same update, because it cannot merge the two image sets. When it usually happens: It usually appears after importing a listing from eBay into 3Dsellers and adding new photos next to the original eBay-hosted ones. On eBay's local sites this error reads as follows. German: EPS-Bilder und selbstverwaltete Bilder können nicht kombiniert werden.

1) Re-upload images and use 3Dsellers image hosting (prevents the error entirely). Or — 2) Delete all images and re-upload them with new images.

One or more of the product photos are too small. Why eBay enforces this: eBay requires photos to be at least 500 pixels on the longest side so buyers can zoom in and see details. When it usually happens: It usually appears with supplier thumbnails or images taken from old listings. On eBay's local sites this error reads as follows. German: Die Auflösung der bereitgestellten Bilder entspricht nicht den Anforderungen des eBay-Bildergrundsatzes. Bitte verwenden Sie nur Bilder, die an der längsten Seite mindestens 500 Pixel groß sind. French: La résolution des photos fournies ne respecte pas les exigences du Règlement sur les photos d'eBay. Veuillez utiliser uniquement des photos dont le côté le plus long mesure au moins 500 pixels.

Upload images that are least 500px wide, or at least 500px tall. — Pro Tip: Upload images at least 1000px wide or tall to optimize SEO.

eBay tried to download one of the listing's images from its URL and could not (broken link, server blocked eBay, image too slow to load, or a private URL). Why eBay enforces this: eBay copies every image from the address you provide. If the server is slow, blocks eBay, or the file no longer exists, eBay cannot retrieve the picture and refuses the listing. When it usually happens: It usually appears with images hot-linked from supplier sites, which often block outside downloads or remove old images.

Open the listing's images, remove any image that does not load, and re-upload it to 3Dsellers so it is hosted on a reliable URL, then republish.

The main product photo is uploaded using an external URL, but eBay cannot read the name of file. Why eBay enforces this: eBay downloads the gallery image from the address you provide. The address must point directly at an image file so eBay knows the file type and can copy it to its servers. When it usually happens: It appears when an image link points to a product page, a cloud drive share page or a URL with parameters instead of the file itself.

Remove images and re-upload with the correct image URL format.

One of the picture URLs points to an eBay-hosted image (an ebayimg.com address) that is not part of this listing's own eBay picture set. eBay only accepts its own image URLs when they belong to the same listing. Why eBay enforces this: eBay's picture service ties every hosted image to the listing it was uploaded for. Reusing an image address from another listing could show photos that belong to a different item or seller, so eBay refuses it. When it usually happens: It usually appears when listings are built by copying photo links from another eBay listing, a competitor's page or an older listing that was ended. On eBay's local sites this error reads as follows. French: L'URL de la photo comporte un domaine eBay.

Upload the images to 3Dsellers (or your own hosting) so they get a non-eBay URL, then republish. Do not paste image links copied from other eBay listings.

A product photo is uploaded using an external URL, but eBay cannot read the name of file. Why eBay enforces this: eBay copies each photo from its URL and needs a direct link to the image file. A link without a file name gives eBay nothing it can download reliably. When it usually happens: It appears with image links from CDNs or store platforms that serve images through parameters, or with cloud drive share pages.

Remove images and re-upload with the correct image URL format.

VideoID(s) are not owned by the seller account. Why eBay enforces this: Videos on eBay belong to the account that uploaded them. A video ID from another account is refused. When it usually happens: It usually appears when one video is reused across several eBay stores.

If you are using software connected to multiple eBay accounts, ensure the correct eBay account is active.

There are more than 12 images for the listing or for a variation. Why eBay enforces this: eBay allows up to 12 photos per listing and 12 per variation on most categories. The limit keeps listing pages fast and consistent, and eBay refuses requests with more. When it usually happens: It usually appears when supplier feeds send 15 to 30 images per product, or when variation photos are added on top of the main gallery.

Ensure the listing has no more than 12 images and a maximum of 12 images per variation.

The listing's category does not allow Auctions or items with an inventory. Why eBay enforces this: Some eBay categories, such as vehicles and certain collectibles, only allow one item per listing and may not allow auctions with more than one unit. eBay enforces this so each unique item gets its own listing. When it usually happens: It usually appears when a multi-quantity product is mapped into one of those categories, or an auction template with quantity greater than one is reused.

Ensure the listing is not an Auction and the Quantity equals only one. Or select another category if applicable.

The eBay Site (US, UK, AU, etc.) cannot be changed if the listing is active. Why eBay enforces this: An eBay listing belongs to the site it was created on (US, UK, DE and so on). Currency, categories, shipping services and fees are all tied to that site, so eBay does not let a live listing move to another site. When it usually happens: It shows up when a seller changes the eBay site on an existing listing in their listing tool, or when a relist is attempted on a different site.

End and re-list the item with a different eBay Site.

The currency set for the listing is not the eBay Site's currency. Why eBay enforces this: Every eBay site trades in one currency. Buyers compare prices in that currency and eBay charges fees in it, so a listing whose currency does not match its site is rejected. When it usually happens: It usually appears after changing the eBay site on a draft without changing the currency, or when a CSV import carries the currency of the source store.

Ensure the eBay Site and Currency settings match. Pro Tip: With 3Dsellers Listing Software, you can bulk-publish listings with a custom eBay Site and automatic Currency, avoiding this error.

Usually, this means the category and the eBay Site do not match. Why eBay enforces this: Category IDs are different on each eBay site, and categories are retired or split over time. eBay rejects an ID that does not exist on the listing's site or is no longer a valid leaf category. When it usually happens: It shows up when listings are copied from one eBay site to another, or when a category mapping still points to an old, retired category. On eBay's local sites this error reads as follows. German: Die Kategorie ist nicht gültig. Bitte wählen Sie eine andere Kategorie aus.

Check which eBay Site is set for the listing and ensure you are using a category for that site.

eBay.de does not support Buy It Now for Auctions, but the listing is set to use Buy It Now Why eBay enforces this: Some eBay sites, for example eBay Germany, do not offer Buy It Now on multi-quantity auctions. eBay enforces site-specific formats, so the listing must choose either an auction or a fixed price. When it usually happens: It appears mainly when auction templates built for eBay US are reused on European eBay sites.

Remove Buy It Now from the listing, or change the listing type to a Fixed Price item.

The listing uses the same category for the first and second category options. Why eBay enforces this: Listing in two categories costs an extra fee and is meant to reach a second audience. Selecting the same category twice adds nothing, so eBay refuses it. When it usually happens: It usually appears when a category mapping fills both the primary and secondary category from the same source field.

Ensure different eBay categories are selected for each category option.

eBay does not allow listing in multiple categories if an Automotive category is selected. Why eBay enforces this: eBay Motors parts categories rely on precise vehicle compatibility data and fee structures, so eBay does not allow a second category on those listings. When it usually happens: It appears when a store-wide secondary category rule also applies to auto parts listings.

Use only one category.

eBay refuses to move this listing to another category. This happens when the listing has sales, bids or offers, is in a promotion, or when the new category is restricted for your account. Why eBay enforces this: eBay keeps a listing's category fixed once there is buying activity or a promotion, because moving it would change fees, search placement and buyer protections in the middle of a sale. When it usually happens: It usually appears during bulk category re-mapping, when some listings in the batch already have sales, bids or open offers.

Keep the current category on the live listing. To change it, end the listing and relist in the new category.

eBay does not allow the primary category to be changed on this listing, typically because the listing has sales, bids, pending offers, or is part of a promotion, or because the change moves it into a restricted category. Why eBay enforces this: eBay does not let the primary category change on a listing with sales, bids, offers or an active promotion, because fees and search placement depend on it. When it usually happens: It appears in bulk category updates on inventory-based listings that already have sold quantity.

Keep the current category on the active listing. To move it, end the listing and relist it in the new category (or use Sell Similar on eBay).

The listing's category does not allow variation listings. Why eBay enforces this: Only some eBay categories support variations, mostly clothing, shoes and accessories. In other categories each variant must be its own listing. When it usually happens: It usually appears when a multi-variant product is mapped into a category that does not support variations.

Change the category or create multiple single-item listings.

Various eBay Categories require particular condition settings, and the current Item Condition does not match the eBay Category. This can happen if you change the category after setting a condition, or importing with incorrect data. Why eBay enforces this: Each eBay category has its own list of allowed conditions. A condition that exists in one category, such as New with tags in clothing, is refused in another. When it usually happens: It usually appears after moving listings to a new category or importing condition values from another marketplace. On eBay's local sites this error reads as follows. German: Der angegebene Zustand ist für die ausgewählte Hauptkategorie-ID ungültig. French: Le code d'état spécifié n'est pas valide pour le numéro de catégorie principale sélectionné.

Re-select the Item Condition to choose an allowed setting.

The category requires a condition and the listing has none, or the condition value is empty after a category change. Why eBay enforces this: Most eBay categories require a condition so buyers know if an item is new, used or refurbished. eBay refuses listings in those categories without one. When it usually happens: It usually appears on imported products whose source has no condition field.

Set the Condition on the listing (New, Used, etc.) and republish. For imports, map the source condition or set a default condition in the import settings.

The Certified Refurbished / Seller Refurbished conditions on eBay require seller approval per category. Your account is not approved for that condition in this category. Why eBay enforces this: eBay's Refurbished program requires approval per category so buyers get tested, warranty-backed items. Unapproved sellers cannot use those conditions. When it usually happens: It usually appears when condition mappings send Refurbished for electronics from supplier feeds. On eBay's local sites this error reads as follows. German: Verkäufer hat in dieser Kategorie keine Berechtigung für die Verwendung des Artikelzustands „Refurbished“.

Change the condition to one you are allowed to use (for example Used or Open Box), or apply for eBay's Refurbished program for the category and wait for approval.

The condition value on the listing is not one of the conditions eBay allows in the selected category. Each category has its own list of valid conditions. Why eBay enforces this: Each category has its own condition IDs. A condition ID that does not exist in the category is refused. When it usually happens: It usually appears after category changes or when condition IDs were imported from another category.

Open the listing, change the condition to one offered for the chosen category, and republish. If many listings are affected, use a mapping rule to map your condition values per category.

The listing has vehicle compatibility data or auto-part specifics but is placed in a category that does not support auto parts, or in a parent category that is not allowed for parts. Why eBay enforces this: Auto-related items must be listed in eBay Motors Parts & Accessories leaf categories so compatibility and fitment work. When it usually happens: It usually appears when parts are mapped to general categories.

Move the listing to the correct eBay Motors Parts & Accessories leaf category, or remove the compatibility list if the item is not an auto part.

The software you're using did not process the item description text properly. Why eBay enforces this: eBay's Trading API accepts listings as XML. XML forbids a small set of invisible control characters, so a single one inside the title, description or an item specific makes eBay reject the whole request before it even checks the listing data. When it usually happens: It usually appears right after text was pasted from Word, a PDF, a supplier spreadsheet or another website, because those sources carry hidden formatting characters that are not visible in the editor.

Reach out to your software's support team for a solution.

A "listing duration" value has been set, but the item is a "Fixed Price" listing. eBay only accepts a value for "duration" if the listing is an Auction. Why eBay enforces this: Fixed-price listings on eBay run until cancelled, and auctions only allow specific durations that can also vary by category. eBay rejects a duration that does not match the listing format or the category's allowed list. When it usually happens: It appears most often when an auction is converted to fixed price but keeps its old duration, or when a CSV import includes a duration column for fixed-price items.

Switch to Auction settings in your software and remove/reset the value for the listing duration. Change back to Fixed Price and publish. (If importing a CSV file to 3Dsellers, delete the Duration fields and re-import the file)

eBay may have deleted the ended listing, but the software you're using has not deleted the data yet. Or, the listing was relisted, but the software is not updated. Why eBay enforces this: eBay can only relist an ended listing that still exists in its records. If eBay has removed the ended listing, or the listing is still active, the relist request has nothing to act on. When it usually happens: It appears when a listing tool's copy of the listing is out of date, for example after the listing was relisted or ended directly on eBay.

If this listing is deleted on eBay, copy the item to your software's Drafts to save it and re-publish. Or, sync your items to the eBay software to update the listing data.

You are acting on a listing, but the software you are using has a different eBay account active. Why eBay enforces this: eBay ties every listing to one seller account and only that account may change it. A request made with another account's authorization is refused, even if both accounts belong to the same business. When it usually happens: It appears when one 3Dsellers workspace connects several eBay accounts and a listing is revised through the wrong one, or after an account was reconnected under a different eBay user. On eBay's local sites this error reads as follows. French: Vous n'êtes pas le vendeur de cet objet. Seuls les vendeurs sont autorisés à modifier les informations sur l'objet. Italian: Non sei il venditore di questo oggetto. Soltanto ai venditori è consentito modificare le informazioni sull'oggetto.

If using 3Dsellers, navigate to a tool page. Refresh the browser and select the correct eBay account. Proceed with editing the listing.

eBay is blocking you from editing Ended listing data. Why eBay enforces this: Once a listing ends, eBay freezes its record for buyers and sales history, so it cannot be revised. The item can only be sold again through a relist or a new listing. When it usually happens: It is one of the most common errors in automated syncs: price or stock updates keep targeting listings that already ended or sold out. On eBay's local sites this error reads as follows. German: Beendete Angebote können nicht überarbeitet werden. French: Vous n'êtes pas autorisé à modifier des annonces terminées.

Relist the item to edit, or save it as a Draft in your listing software.

The date to publish the listing is in the past. Why eBay enforces this: A scheduled listing must start in the future. eBay rejects a start time that has already passed rather than guessing whether to publish immediately. When it usually happens: It usually appears when drafts scheduled days earlier are published late, or when the schedule was entered in a different time zone than the account.

Change the Schedule date to a day in the future.

eBay's system hit a snag, or there are connection issues with the current software you're using. On eBay's local sites this error reads as follows. German: Systemfehler. Ihre Anfrage konnte nicht bearbeitet werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut. French: Erreur système. Impossible de traiter votre demande. Veuillez réessayer plus tard.

Wait a few minutes and try again.

The listing's currency field is blank and eBay needs the currency value to publish the listing. Why eBay enforces this: Every eBay price is stored with a currency, and eBay will not guess it. An empty currency field makes the price meaningless, so the listing is refused. When it usually happens: It usually appears in CSV imports that leave the currency column empty, or in custom integrations that send prices without currency.

If importing listings via CSV, check that your Currency column has data. Otherwise, the currency field should be selected automatically by most eBay software, where you may need to ask software support for assistance.

eBay rejected the request because a field has a value it does not accept (wrong format, unsupported value, or a value that does not fit the category). The details name the field.

Read the full error text for the field name, fix that value on the listing (for example a non-numeric quantity, an invalid condition ID, or an unsupported currency), and republish.

The eBay description has too much content. With HTML code formatting included, eBay will allow up to 10,000 characters in a listing description. Why eBay enforces this: eBay caps the description size to keep pages fast on mobile and to limit abuse. The limit counts every character of HTML, including styles and hidden code, not just the visible text. When it usually happens: It usually appears with heavy HTML templates, descriptions pasted from web pages with inline styles, or templates that repeat the same block several times. On eBay's local sites this error reads as follows. German: Die Länge der Beschreibung überschreitet die zulässige Länge. Italian: La lunghezza della descrizione ha superato il limite massimo.

If using eBay listing design templates, try removing elements in the design. Check for broken template code or duplication issues that cause extra content to appear. If not using listing design templates, try removing formatting from the text.

eBay may have had a temporary issue.

Save the listing as a Draft and try publishing again after a few minutes.

A Personal Offer or Live Auction listing is being edited or relisted, but eBay is blocking this action. Why eBay enforces this: Personal Offers and Live Auction items follow special eBay flows with a fixed buyer or event. eBay does not allow them to be revised or relisted like normal listings. When it usually happens: It appears when a bulk relist or revise includes items that were created as personal offers to a specific buyer.

eBay will not allow relisting or editing Personal Offers or Live Auctions. You will need to end and recreate the listing.

Too many API calls were sent to eBay in one second for this account, usually when several large bulk actions or syncs run at the same time.

No change is needed on the listing. The action is retried automatically; if you see it often, run large bulk actions one at a time.

eBay's API was waiting too long, and nothing happened.

Try again in a few minutes.

eBay's Inventory / Offer API returned a generic internal error. This is on eBay's side and usually temporary, but it can also mean the listing data hit an undocumented eBay validation. On eBay's local sites this error reads as follows. French: Une erreur système est survenue.

Try the action again after a few minutes. If it keeps failing for the same listing, open the listing and republish it manually to see the detailed message, and check for unusual characters or very long values. If it fails for many listings at once, check eBay's status page and wait.

eBay's Inventory API failed to process the request. Despite the wording, this is usually a temporary problem on eBay's side, though it can also come from listing data eBay cannot validate. On eBay's local sites this error reads as follows. French: Une erreur utilisateur est survenue. Erreur système. Impossible de traiter votre demande. Veuillez réessayer plus tard.

Retry after a few minutes. If the same listing keeps failing, open it and republish manually to get a more specific error, and check for missing required fields.

eBay's Inventory API could not publish the offer because part of the listing data it expects (item specifics, condition description or catalog details) is missing or inconsistent on eBay's side. Why eBay enforces this: eBay's inventory service builds an offer from several records (item, offer, product details). When one piece it expects is missing or out of step, it cannot publish and returns this generic input error. When it usually happens: It usually appears on French and other European sites after required item specifics or condition descriptions were added to a category. On eBay's local sites this error reads as follows. French: Erreur de saisie. Seller Inventory Service ne peut pas publier les données. Informations complémentaires introuvables. Réessayez ou contactez le Service clients.

Open the listing in the Listing Tool, check that Condition, Item Specifics and Category are complete, then republish. If the error persists for the same listing, end the listing on eBay and republish it as a new listing.

eBay's Inventory API could not find the offer, inventory item or listing referenced by the update. The listing was probably ended or deleted on eBay, or it was created with a different tool. Why eBay enforces this: Updates go to a specific offer or inventory record on eBay. If that record was deleted, the listing ended, or it was created by another app, eBay cannot find it. When it usually happens: It usually appears when listings ended on eBay but inventory or price sync still targets them.

Check the listing on eBay. If it has ended, remove it from the sync or republish it so a new listing is created. If it is active, re-import the listing into 3Dsellers so the link to eBay is refreshed.

eBay's fixed-price API was called for a listing whose format is Auction (Chinese). Auction listings cannot be revised with the fixed-price call. Why eBay enforces this: eBay's fixed-price calls only work on fixed-price listings. Sending one for an auction is refused because auctions follow different rules for price and quantity. When it usually happens: It is one of the most common errors in 3Dsellers logs: inventory sync or bulk price actions include auctions that were imported from eBay.

Check the listing format on eBay. If it is an auction, revise it with the auction tools or end it and relist as Fixed Price. If it should be fixed price, relist it in that format so future automatic updates work.

eBay's system hit a snag.

Try again in a few minutes.

The software you are using to manage the listing is not connected to your eBay account properly. (The "IAF Token" is what connects your eBay account to other apps, and it expires after 18 months of non-renewal) Why eBay enforces this: 3Dsellers acts on your eBay account with an authorization token. If eBay revokes it, for example after a password change or when access is removed, every request is refused. When it usually happens: It usually appears for all actions at once after an eBay password reset, security review or removal of the app in eBay's account settings.

Resync your eBay account to the eBay software you are using.

The software you are using to manage the listing is not connected to your eBay account properly. (The "IAF Token" is what connects your eBay account to other apps, and it expires after 18 months of non-renewal) Why eBay enforces this: eBay authorizations for apps expire after a set period. After expiry eBay refuses all requests until the account is reconnected. When it usually happens: It appears on all actions for an account at once, often on accounts connected a long time ago.

Resync your eBay account to the eBay software you are using.

eBay has hit a snag. On eBay's local sites this error reads as follows. German: Leider können wir Ihr Angebot derzeit nicht aktualisieren. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.

Wait a few minutes and try again.

eBay limits how many times a single listing can be revised through the API in one day (250 revisions per item). Frequent automatic price or quantity updates on the same listing use up that quota. Why eBay enforces this: eBay caps how many times one listing can be revised per day (250) to protect its systems. After the cap, updates to that item are refused until the next day. When it usually happens: It is one of the most frequent errors in 3Dsellers logs, caused by inventory or price sync updating the same fast-moving listings many times a day. On eBay's local sites this error reads as follows. German: Sie haben Ihr maximales Aufruf-Limit von 250 für item per day erreicht. Versuchen Sie es in 1 day erneut. French: Vous avez dépassé votre limite d'appels maximum de 250 pour item per day. Essayez à nouveau après 1 day.

Wait 24 hours; the limit resets daily. To stop it happening again, reduce how often that item is revised: lengthen the inventory-sync interval, or use a repricing rule with a minimum change threshold so tiny changes do not trigger a revision.

The software you are using to edit the listing does not support the listing's technical format. Why eBay enforces this: Listings created with eBay's newer inventory system can only be edited by the app that created them. Other tools are refused. When it usually happens: It usually appears on listings originally created by eBay's own tools or another listing app.

Use the software that created the listing to edit it.

Too many API requests were sent to eBay for the same account in a short window. eBay throttles bursts of calls.

Nothing is wrong with the listing. Wait a few seconds and retry; bulk actions in 3Dsellers retry automatically. If it happens often, stagger large bulk actions instead of running them together.

eBay needs information about your business before they will allow publishing this listing. Why eBay enforces this: Before a seller can list, eBay must verify business and payout details to meet payment and tax regulations. Until those steps are completed, eBay blocks publishing. When it usually happens: It usually appears on newly created eBay accounts, on accounts switching to a business registration, or when eBay asks for updated identity or tax documents.

Log into Seller Hub and check your Overview page for red notification text, or look for messages from eBay in your inbox. eBay will inform you what they need you to do.

eBay is requiring that you make a payment or set up payment settings before publishing or editing this item. Why eBay enforces this: eBay charges insertion, final value and promotion fees to a payment method on file. If there is no valid method or an unpaid balance, eBay stops new listings and edits until billing is sorted. When it usually happens: It often appears after a card expires, a bank account is removed, or monthly fees exceed the card's limit.

Log into eBay Seller Hub and navigate to Payments. Provide eBay payment details to charge you for listing, promotion, and final value fees.

1) The changes you are making include words, info, or phrases that are not allowed on eBay, or — 2) eBay has restricted selling your account. Why eBay enforces this: eBay scans titles, descriptions and templates for banned items, restricted claims, contact details and off-eBay links. When a match is found, the listing is blocked to protect buyers and keep sales on the platform. When it usually happens: It is common with auto parts (airbags, seat belt tensioners), health claims, weapons accessories, and templates that include an email address, phone number or a link to another store. On eBay's local sites this error reads as follows. German: Der Artikel kann weder eingestellt noch bearbeitet werden. Die Artikelbezeichnung und/oder -beschreibung enthalten unter Umständen unzulässige Begriffe oder das Angebot verstößt gegen die eBay-Grundsätze.

1) Click the "More Info" link below to make sure that the title, description, or design template doesn't include blocked content, or — 2) Check eBay Seller Hub for red warning messages. eBay may need identification or business information from you.

Your seller account may be limited on the eBay site you are publishing to. Why eBay enforces this: eBay limits Buy It Now for sellers who have not met site requirements, such as verified identity, a payment method on file or a minimum feedback score. This reduces fraud from brand-new or unverified accounts. When it usually happens: It usually appears on new accounts, on accounts selling on a new eBay site for the first time, or after eBay adds a restriction.

Log into the Seller Hub/ Central of the eBay site you're using (US, UK, AU, etc.). Check the Overview page for red messages from eBay asking for information. If in low standing with eBay or have low seller rating, you may limited to publishing Auctions until your seller level is higher.

Your item description contains HTML <script> code, or the HTML elements include JavaScript code. Why eBay enforces this: eBay blocks active content in listings, including JavaScript, iframes, meta tags and cookies, to stop malware, tracking and redirects to other sites. Any of these in the description or template makes eBay refuse the listing. When it usually happens: It usually appears with old HTML templates, embedded video players, visitor counters, or code copied from a web store's product page.

Examine the description code or any listing templates and remove the JavaScript content.

eBay is requiring you make a payment before editing or listing items. Why eBay enforces this: eBay places an account on hold when seller fees stay unpaid. While the hold is active, eBay does not allow new listings or edits, to limit unpaid fees from growing. When it usually happens: It usually follows a failed automatic payment, an expired card, or a disputed eBay invoice.

Log into eBay Seller Hub, navigate to Payments, and provide payment details to keep your eBay fee balance current.

The current eBay account you're using is suspended. Actions cannot be taken on this account. Why eBay enforces this: A suspended eBay account cannot list, revise or sell. eBay suspends accounts for policy violations, unpaid fees or security concerns, and the block applies to every tool connected to that account. When it usually happens: Sellers usually see it on every action for the account at once, right after eBay sends a suspension notice.

Manage a different account, or contact eBay to resolve the suspended account.

eBay blocks changes to the listing duration when the auction has bids or active Best Offers, is ending within 12 hours, is a Store item, or is a classified ad. Why eBay enforces this: Changing how long a listing runs while buyers are bidding or negotiating would change the terms they agreed to. eBay locks the duration once there are bids or offers, or in the last 12 hours. When it usually happens: It appears when a bulk action rewrites durations on all listings, including auctions that already have bids.

Leave the duration unchanged on the active listing. If the duration must change, wait for the listing to end and relist it with the new duration.

Auctions ending in 12 hours or with bids must keep the current private listing status. Why eBay enforces this: A private auction hides bidder IDs. Switching that setting after bids arrive would expose or hide bidders who joined under different terms, so eBay locks it. When it usually happens: It shows up when an auction template's privacy setting is changed and pushed to live auctions.

End the Auction and relist with the correct setting.

The return details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: The item location affects delivery times and postage that buyers saw when they bid or made an offer. eBay locks the location while there are bids, offers or less than 12 hours left. When it usually happens: It usually appears when a seller moves stock to a new warehouse and updates the location on all listings at once.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

The description was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). On eBay's local sites this error reads as follows. German: Beschreibung oder Untertitel können nicht bearbeitet werden, wenn es sich bei dem Angebot um eine Auktion mit mindestens einem anstehenden Gebot handelt oder wenn die Auktion in weniger als zwölf Stunden endet. Dies gilt auch für Festpreisangebote, bei denen mindestens eine Stückzahl verkauft wurde. Italian: La descrizione non può essere modificata per le inserzioni in formato Asta online con un'offerta in corso o che scadono in meno di dodici ore, e per le inserzioni Compralo Subito con cui è stato venduto un oggetto e hanno una Proposta d'acquisto in sospeso.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

The title or subtitle was edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: Buyers bid and make offers based on the title. eBay locks the title and subtitle while there is buying activity so the item description buyers agreed to does not change. When it usually happens: It is common during bulk title optimization, when some listings in the batch have bids or open offers.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

The shipping cost was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: Postage costs are part of the total price buyers commit to. eBay stops shipping cost changes while bids or offers are pending so buyers are not charged differently from what they saw. When it usually happens: It usually follows a carrier price increase, when sellers raise shipping costs on all listings at once.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

The payment method in the listing details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: The payment method is part of the terms a buyer accepts. eBay locks it on auctions with bids, fixed-price listings with pending offers, and listings ending within 12 hours. When it usually happens: It usually appears when a payment policy used by many listings is edited.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

The handling time (max time until shipping) was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: Handling time is the promised dispatch time buyers rely on. eBay locks it while there are bids or offers, or less than 12 hours left, so buyers get the delivery they were shown. When it usually happens: It usually appears during busy seasons when sellers increase handling time on all listings at once.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

The listing includes an eBay for Charity donation, but the account has an outstanding unpaid donation, so eBay blocks new charity listings. Why eBay enforces this: eBay for Charity collects donations from sales. When a previous donation is unpaid, eBay blocks new charity listings until the balance is settled. When it usually happens: It usually appears for sellers who add a charity percentage to many listings through a template.

Pay the outstanding donation in eBay (Account > Donations), or remove the charity option from the listing.

The return details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: Return terms are part of the purchase agreement. eBay locks the return policy while an auction has bids, a fixed-price listing has an offer, or the listing ends within 12 hours. When it usually happens: It usually appears when a shared return policy is edited and pushed to all listings. On eBay's local sites this error reads as follows. Italian: Le Regole sulla restituzione non possono essere modificate se per l'inserzione in formato Asta online sono state fatte offerte, l'inserzione scade entro 12 ore o l'inserzione Compralo Subito ha ricevuto una Proposta d'acquisto.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

The listing's Item Specifics details were edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: Item specifics describe the item buyers are bidding on or offering for. eBay locks them while there are bids, offers or less than 12 hours left. When it usually happens: It usually appears during bulk item-specific updates, such as filling Brand on all listings.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

A product photo was removed or edited, but eBay is temporarily blocking this action. The changes are blocked to protect buyers who have purchased or are actively considering purchasing your item. Why eBay enforces this: When a listing has bids or pending offers, eBay lets you add photos but not change or remove existing ones, so buyers keep seeing what they bid on. When it usually happens: It usually appears when a photo refresh replaces the whole gallery on listings with offers.

Check if the item has any open Best Offers, which will need to be approved or denied before this error is resolved. Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. Try again in a day or two and check if eBay has lifted the restriction.

The Auction you are editing as a bid from a buyer, so eBay will not allow updating images for the buyer's protection. Why eBay enforces this: A bid arrived while the listing was being revised. From that moment eBay protects the bidder by keeping the photos they saw. When it usually happens: It usually appears on popular auctions revised close to their end.

Either disregard the image update or cancel the Auction and relist with updated photos.

Either 1) The listing has too many photos to add more, or — 2) A product photo was removed or edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: eBay limits photo edits on listings with pending offers, and caps the number of photos. Either reason blocks the change. When it usually happens: It usually appears when adding photos to a listing that already has 12, or editing photos while offers are open.

Remove extra photos if needed, or check if the item has any open Best Offers, which must be approved or denied before this error is resolved. Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. Try again in a day or two and check if eBay has lifted the restriction.

The payment details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: Payment instructions are part of the terms buyers accept. eBay locks them while there are bids, offers or less than 12 hours left. When it usually happens: It usually appears when payment instructions in a template are updated and pushed to active auctions.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

eBay is temporarily blocking changes to the listing to protect potential buyers. Why eBay enforces this: Product details describe exactly what buyers make offers on. eBay locks them while offers are pending so the item does not change under a buyer. When it usually happens: It usually appears on listings with Best Offer turned on and frequent offers.

Once active offers for the item are accepted or declined, eBay will soon allow editing again (if there are no recent sales or actively purchasing buyers)

This is a warning from eBay about payment holds on the account, not a listing problem. The listing itself was accepted. On eBay's local sites this error reads as follows. German: Geldbeträge aus Ihren Verkäufen sind eventuell nicht verfügbar und werden als einbehalten angezeigt.

No action is needed for the listing. Review the payment hold details in eBay (Payments > Holds) if you want to understand why funds are being held.

The listing was edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends). Why eBay enforces this: Several listing fields are locked while there are bids, offers or less than 12 hours left. eBay protects buyers from changes to what they are buying. When it usually happens: It usually appears during bulk revisions that touch many fields at once on active listings.

If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.

eBay found another listing on your account with the same title or critical listing details, so eBay is blocking you from publishing the item. On eBay's local sites this error reads as follows. German: Es sieht so aus, als ob dieses Angebot für einen Artikel ist, den Sie bereits bei eBay eingestellt haben. Verkäufer dürfen bei eBay nicht mehrere Angebote mit identischen Artikeln zur gleichen Zeit haben. French: Cette annonce semble concerner un objet que vous avez déjà mis en vente sur eBay. Les annonces d'objets identiques d'un même vendeur ne peuvent pas être affichées en même temps sur eBay. Spanish: Parece que este anuncio corresponde a un artículo que ya tienes en venta en eBay. En eBay, los vendedores no pueden tener al mismo tiempo varios anuncios activos de artículos idénticos.

Consider revising the title and ensuring the listing is unique from the listing that eBay noted in the error message.

eBay limits the number of stock each eBay account can list, and value of total sellable inventory. Check your eBay Seller Hub Overview to view the current selling limits. Why eBay enforces this: eBay sets monthly limits on how many items and how much total value each account can list. The limits grow with sales history and account standing. When it usually happens: It usually appears on newer accounts during large imports, or when a store expands quickly. On eBay's local sites this error reads as follows. German: Mit diesem Angebot würden Sie Ihren Höchstbetrag für eingestellte Artikel überschreiten. Bitte reduzieren Sie den Startpreis oder beantragen Sie eine Erhöhung Ihres Limits.

Use Inventory Control software, like 3Dsellers, to hide your real total inventory so you can list more items. Or, ask eBay to raise your selling limits.

eBay has restricted the listing and is not allowing changes at this time. Why eBay enforces this: When eBay restricts a listing, for example during a policy or catalog review, it blocks changes to the catalog preference until the review ends. When it usually happens: It usually appears on listings linked to eBay catalog products that are under review.

Contact eBay or relist the item if acceptable.

eBay needs you to raise your Feedback Score to list this item. Why eBay enforces this: To reduce fraud, eBay may require a minimum feedback score before an account can list at a fixed price. When it usually happens: It usually appears on brand-new eBay accounts.

Publish listings as Auctions until you've raised your eBay Feedback Score.

The revision changes the item location or business details, and eBay locks those on auctions with bids, listings with open offers, and listings ending within 12 hours. Why eBay enforces this: Business and location details on a listing are part of what buyers see. eBay locks them while there are bids or offers, or less than 12 hours left. When it usually happens: It usually appears when manufacturer or responsible-person details are updated across listings for EU compliance. On eBay's local sites this error reads as follows. German: CityName kann nicht bearbeitet werden, wenn für den Artikel bereits Gebote abgegeben wurden, aktive Preisvorschläge vorliegen oder das Angebot innerhalb von 12 Stunden endet.

Wait for the listing to end or the offers to be resolved, then apply the change. Alternatively relist the item with the new details.

eBay's VeRO (Verified Rights Owner) program flagged the listing for a trademark, copyright or brand policy violation, usually because of a brand name in the title, description or images. Why eBay enforces this: Rights owners in eBay's VeRO program report listings that use their trademarks, logos or images without permission. eBay removes those listings. When it usually happens: It usually appears on replica-style listings, compatible accessories using brand names in titles, or listings with photos copied from the brand.

Remove the protected brand names, logos and copied images from the listing, then create a new listing. Repeated VeRO violations can restrict the account, so check eBay's message for the specific claim.

eBay removed the listing because its title, description, images or category violate one of eBay's policies (the message names the policy, for example Compromising Minor, Vehicle Parts or Prohibited Items). Revisions to a removed listing are rejected. Why eBay enforces this: eBay removes listings that break policies, such as unsafe vehicle parts, prohibited items or content involving minors. Removed listings cannot be revised. When it usually happens: It usually appears on auto parts (for example airbags) or restricted product types after eBay's automated review. On eBay's local sites this error reads as follows. German: Dieses Angebot wurde wegen eines Verstoßes gegen Grundsatz zu Fahrzeugteilen entfernt.

Read the policy notice eBay sent to your eBay Messages, fix the listing content so it complies, and create a new listing. If you believe the removal was a mistake, appeal through the link in eBay's message. Remove the ended listing from any automation so it stops retrying.