Common eBay Listing Errors and Solutions

If you're having trouble listing items on eBay, 3Dsellers’ complete list of eBay listing errors, error codes, and solutions will help you resolve any issue. Whether you're getting an error message when trying to list an item or your listing is getting removed, our list will help you find a solution.
eBay listing errors

What are eBay listing errors and eBay error codes? How do I fix them? 

Each eBay listing requires specific details to be allowed on eBay. eBay's requirements can change based on the type of listing and which eBay category the item is assigned. If any required details don't exist or have a wrong value, eBay will send an error instead of publishing your listing. You may see these errors when:

  • editing and publishing a listing, 
  • utilizing eBay API, 
  • or when using third-party eBay software.

Each error is assigned a code of several digits (the Error Code) in addition to a message that states the error's cause.

Categorized Index of eBay Errors by Codes

eBay listing errors can be frustrating; spending time setting up your listing only to have it rejected for a silly mistake. To save headaches and time, we've compiled a list of the most common eBay listing errors and how to fix them.

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Return & eBay Payment Policy Errors:

Buyer Protection & Blocked eBay Content Errors:

eBay Listing Errors - Error Codes

Use the categorized list above, or Control/Command + F to search for an error.
Share solutions with co-workers and copy links to errors in one click.

eBay Shipping Policy Errors

eBay Error 715

Reason:
eBay is not accepting the Weight Minor value for Package Weight.
Example Error Settings:
Solution:
1) Ensure you are using the correct Measurement System (Metric or Imperial). — 2) Ensure the value is correct according to eBay's suggested range (shown in the error message). — 3) If using CSV import, ensure that only number are used in the cell; no spaces or letters.
More Info
Example Solution:

eBay Error 10041

Reason:
The shipping service in listing details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 12519

Reason:
eBay is rejecting the selected Shipping Service for the Shipping Policy/ settings
Example Error Settings:
Solution:
Apply a Shipping Policy to the listing that includes a suitable Shipping Service.
More Info
Example Solution:

eBay Error 19011

Reason:
The listing is missing a Shipping Policy or needs shipping details with correct information.
Example Error Settings:
Solution:
Add a Shipping Policy to the listing with valid shipping details for the item and shipping package. ‍ Pro Tip: Certain eBay category and package details may need corresponding settings for shipping.
More Info
Example Solution:

eBay Error 21916389

Reason:
eBay requires a listing's shipping settings and policies to include a handling time, but this listing does not include a handling time.
Example Error Settings:
Solution:
Ensure your Shipping Policy/ settings include a handling time (time until dispatch/shipped)
More Info
Example Solution:

eBay Error 21917327

Reason:
The listing is missing a Shipping Policy/ settings, or eBay is rejecting the current Shipping Policy.
Example Error Settings:
Solution:
Re-select or edit the current Shipping Policy/ settings (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)
More Info
Example Solution:

eBay Error 21919152

Reason:
The listing is missing a Shipping Policy/ settings.
Example Error Settings:
Solution:
Re-select or edit the current Shipping Policy. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)
More Info
Example Solution:

Package & Item Location Errors

eBay Error 37

Reason:
The value for the field (shown in the eBay error) is missing or not formatted correctly. Common listing data this error includes are <Item.Country> — <Item.ShippingDetails> — <Item.PictureDetails.____>
Example Error Settings:
Solution:
Ensure the value is entered and formatted correctly. Take note of other settings that may rely on or conflict with the value you enter.
More Info
Example Solution:

eBay Error 71

Reason:
The listing details are missing a Location for the item (where the item ships from).
Example Error Settings:
Solution:
Enter the dispatching City,State/Region in the Location field. If shipping from multiple warehouses, consider entering the primary location and note the other locations in the item description.
More Info
Example Solution:

eBay Error 717

Reason:
1) The listing is missing a package weight or— 2) eBay is rejecting the package weight value.
Example Error Settings:
Solution:
Check Package Weight values for any mistakes (If importing items with CSV, ensure the Weight values only include numbers, no decimals).
More Info
Example Solution:

eBay Error 737

Reason:
eBay is rejecting the item location's postal code.
Example Error Settings:
Solution:
Check the postal code format and ensure it matches other location data.
More Info
Example Solution:

eBay Error 10081

Reason:
eBay is rejecting the "Package Type" for the listing.
Example Error Settings:
Solution:
eBay restricts which packages can be used for some eBay categories and Shipping Services. If in Australia, "Mailing Boxes" may be accepted for most categories. For other eBay Sites (US, CA, UK, etc.), "Package/thick envelope" may work in most cases.
More Info
Example Solution:

eBay Error 17103

Reason:
eBay is rejecting the item location's postal code.
Example Error Settings:
Solution:
Check the postal code format and ensure it matches other location data.
More Info
Example Solution:

eBay Error 17804

Reason:
eBay does not recognize the zip/ postal code for the Item Location.
Example Error Settings:
Solution:
Ensure the zip code format is correct. If importing via CSV, ensure there are no spaces or special characters in your CSV.
More Info
Example Solution:

eBay Error 17805

Reason:
eBay will only allow numbers for the items location's postal code.
Example Error Settings:
Solution:
Ensure the postal code includes only numbers.
More Info
Example Solution:

eBay Error 17806

Reason:
The postal code is incomplete or not properly formatted.
Example Error Settings:
Solution:
Ensure the postal code is correct and formatted accordingly.
More Info
Example Solution:

eBay Error 17807

Reason:
eBay is rejecting the item location's postal code.
Example Error Settings:
Solution:
Check the postal code format and ensure it matches other location data.
More Info
Example Solution:

eBay Error 219021

Reason:
The Shipping Service selected does not support the weight set for the package.
Example Error Settings:
Solution:
Choose a different Shipping Service to support the package weight.
More Info
Example Solution:

eBay Error 219022

Reason:
The package size is too large for the courier's shipping service.
Example Error Settings:
Solution:
Decrease the size of your packaging, or select a Shipping Policy with a different shipping service.
More Info
Example Solution:

eBay Error 219144

Reason:
The package size is too small for the courier's shipping service.
Example Error Settings:
Solution:
Increase the size of your packaging, or select a Shipping Policy with a different shipping service.
More Info
Example Solution:

eBay Error 21915469

Reason:
The Shipping Policy/ settings are either missing a Shipping Service, or the current Shipping Service is rejected due to other listing details.
Example Error Settings:
Solution:
Apply a Shipping Policy to the listing that includes a suitable Shipping Service.
More Info
Example Solution:

eBay Error 21916496

Reason:
The Item Location is not the same as the eBay Site (US, UK, AU, etc.), so eBay cannot calculate shipping for this item.
Example Error Settings:
Solution:
Create or edit a Shipping Policy to use Flat-Rate shipping for the item.
More Info
Example Solution:

eBay Error 21917177

Reason:
eBay is rejecting the package dimension settings.
Example Error Settings:
Solution:
Ensure the correct values are used for packing dimensions. (If importing items with CSV, ensure the package dimensions include only numbers, no spaces or letters)
More Info
Example Solution:

Return & eBay Payment Policy Errors

eBay Error 354

Reason:
The payment settings do not include a way for the buyer to pay.
Example Error Settings:
Solution:
Create a Payment Policy and select it for the listing.
More Info
Example Solution:

eBay Error 10068

Reason:
eBay has restricted using this email address for PayPal payments.
Example Error Settings:
Solution:
Use a different PayPal account, or, if acceptable to the eBay support team, add a new email address to your PayPal account and use it instead.
More Info
Example Solution:

eBay Error 12316

Reason:
You have allowed buyers to make a deposit payment, but the deposit amount is not set.
Example Error Settings:
Solution:
Ensure you have entered a deposit amount in the deposit payment settings.
More Info
Example Solution:

eBay Error 21829

Reason:
eBay is rejecting the payment method for immediate pay due to a missing PayPal account, or eBay account limitations. eBay may deny particular payment methods if your account is restricted, or if a PayPal/ accepted payment processor is not set up on your eBay account.
Example Error Settings:
Solution:
1) Check that PayPal/ Payoneer are set up properly on your account. 2) Check for red warning messages on Seller Hub and look for notices in your eBay Messages for account restrictions. Contact eBay to resolve the restrictions.
More Info
Example Solution:

eBay Error 2191086

Reason:
The payment settings do not include a way for the buyer to pay.
Example Error Settings:
Solution:
Create a Payment Policy and select it for the listing.
More Info
Example Solution:

eBay Error 21915379

Reason:
eBay is requiring PayPal for payment.
Example Error Settings:
Solution:
Change the listing's Payment Policy to accept PayPal.
More Info
Example Solution:

eBay Error 21916250

Reason:
The listing is missing Return settings, or eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products)
Example Error Settings:
A particular electronics category requires at least 30-day returns, but the current policy only allows 14-day returns.
Solution:
Re-select or edit the current return policy, or choose a different policy that favors the buyer more. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)
More Info
Example Solution:
Change 14-day Returns → 30-day Returns

eBay Error 21916263

Reason:
The eBay category or product requires PayPal or immediate pay options.
Example Error Settings:
Solution:
Ensure your Payment Policy/ settings include PayPal or integrated eBay payment.
More Info
Example Solution:

eBay Error 21916281

Reason:
For this eBay Category or product, you must accept digital payments.
Example Error Settings:
Solution:
Change the Payment Policy/ settings to include a way for the buyer to pay instantly.
More Info
Example Solution:

eBay Error 21916328

Reason:
eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products)
Example Error Settings:
A particular electronics category requires at least 30-day returns, but the current policy only allows 14 days to return the item.
Solution:
Re-select, edit, or choose a different Return Policy that favors the buyer more. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)
More Info
Example Solution:
Change 14-day Returns → 30-day Returns

eBay Error 21917141

Reason:
If you list an Auction with payment settings requiring the buyer to pay immediately, eBay requires a Buy It Now price.
Example Error Settings:
Solution:
Add a Buy It Now price to the listing, or turn off immediate pay.
More Info
Example Solution:

eBay Error 21917328

Reason:
eBay may be restricting which payment methods this listing can use, or the Policy ID used in a CSV import file is not valid.
Example Error Settings:
Solution:
Ensure an appropriate payment policy is selected for the listing. (If importing items via CSV, ensure only numbers are used for the Policy ID, no spaces)
More Info
Example Solution:

eBay Error 21917329

Reason:
The listing is missing Return settings, or eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products)
Example Error Settings:
Solution:
If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site; or Reselect a Return Policy for the listing.
More Info
Example Solution:

eBay Error 21919151

Reason:
eBay is rejecting one of the payment methods in your Payment Policy/ settings. Payment methods may be restricted for some categories or products.
Example Error Settings:
Solution:
Change the Payment Policy/ settings to include suitable payment options for the item.
More Info
Example Solution:

eBay Error 21919153

Reason:
A Payment Policy/ settings are missing for this listing.
Example Error Settings:
Solution:
Select a payment policy for the listing.
More Info
Example Solution:

eBay Error 21919154

Reason:
The listing is missing Return settings.
Example Error Settings:
A Return Policy was not selected for the listing.
Solution:
Create or select a Return Policy for the item. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)
More Info
Example Solution:

eBay Error 21919177

Reason:
eBay does not allow immediate payments for listings with "local pickup" as a delivery option.
Example Error Settings:
Solution:
Change the Payment Policy/ settings to cash on pickup.
More Info
Example Solution:

eBay Error 21919262

Reason:
The email address for PayPal payment on the listing is not a PayPal email address.
Example Error Settings:
Solution:
Change the payment email address to an address that is associated with the PayPal account.
More Info
Example Solution:

Pricing, eBay Best Offers, & Inventory Errors

eBay Error 22003

Reason:
The Best Offer "Decline" price is greater than or equal to the listing price.
Example:
Price: $10 — Decline Offer: $11
Solution:
Ensure the Best Offer "Decline" price is less than "Accept" price.
More Info

eBay Error 21916783

Reason:
The Auction's Buy It Now price is too low in comparison to the starting price.
Example:
Solution:
Increase the Buy It Now price to at least 30% more than the Starting price
More Info

eBay Error 10065

Reason:
eBay will not allow you to change the currency if the item has been published.
Example:
Solution:
End the item and save it to Draft to change the currency and relist.
More Info

eBay Error 21919008

Reason:
A discount promotion is being applied to the listing, but the listing is an Auction, which cannot accept discounts.
Example:
Solution:
Refrain from applying discounted pricing to this listing — Or relist the item as a Fixed Price listing.
More Info

eBay Error 21916605

Reason:
The Quantity is greater than one, but the listing is either an Auction, or in a special eBay category that only allows one quantity per listing.
Example:
Solution:
Change the listing quantity to one. If the listing is an auction, and you are using eBay software, switch to "Fixed Price" settings, change the quantity, then switch back to "Auction" settings.
More Info

eBay Error 23006

Reason:
The value for Best Offer "Accept" Price is not a valid integer or decimal, or the value is too low for sales to cover eBay fees.
Example:
Solution:
Check the Best Offer Accept Price for any pricing issues. If importing with CSV, ensure the cells do not contain symbols, only decimals if needed.
More Info

eBay Error 23004

Reason:
The Best Offer "Accept" price is greater than the listing price.
Example:
Price: $10 — Accept Offer: $11
Solution:
Ensure the Best Offer "Accept" price is less than "Accept" price.
More Info

eBay Error 190

Reason:
The Auction's Reserve Price is greater than the Buy It Now price.
Example:
Reserve = $10 — Buy It Now = $9
Solution:
Ensure the Buy It Now price is equal or greater than the Reserve price.
More Info

eBay Error 195

Reason:
The Auction's Buy It Now price is less than or equal to the Starting price.
Example:
Solution:
Decrease the Starting price to less than the Buy It Now Price — Or, Increase the Buy It Now price to be greater than the Starting Price
More Info

eBay Error 22005

Reason:
The value for Best Offer "Decline" Price is not a valid integer or decimal, or a value greater than it is too low for sales to cover eBay fees.
Example:
Solution:
Check the Best Offer Decline Price for any pricing issues. If importing with CSV, ensure the cells do not contain symbols, only decimals if needed.
More Info

eBay Error 23005

Reason:
The eBay Best Offer "Decline" price is greater than the "Accept" price.
Example:
Decline: $10 — Accept: $9
Solution:
Ensure the Best Offer "Decline" price is less than "Accept" price.
More Info

eBay Error 21919263

Reason:
The eBay Best Offer "Decline" price is greater than the "Accept" price.
Example:
Decline: $10 — Accept: $9
Solution:
Ensure the Best Offer "Decline" price is less than "Accept" price.
More Info

eBay Error 73

Reason:
The value for Price is not a valid integer or decimal, or the value is too low.
Example:
Solution:
Check the Price for any pricing issues. If importing with CSV, ensure the cells do not contain symbols, only decimals if needed.
More Info

eBay Error 515

Reason:
The value for Quantity is not a valid number, or the value is set to zero.
Example:
Solution:
1) Increase the Quantity to at least a value of one. (Pro Tip: If needing zero quantity, try zero after publishing. This should work if your eBay Out-Of-Stock option is turned on). Or — 2) If importing with CSV, ensure the cells for quantity do not contain spaces or special characters.
More Info

eBay Error 81

Reason:
The Auction's Reserve price is less than the Starting price.
Example:
Solution:
Increase the Reserve price to more than the Start Price — Or, decrease the Start price to less than the Reserve price.
More Info

Item Specifics & eBay Listing Detail Errors

eBay Error 17

Reason:
The item is either deleted from eBay's system or you are accessing the item from a different eBay account.
Example Error Settings:
Solution:
The listing is not recoverable if it was deleted. If you are using third-party software, refresh the page and unsure the correct eBay account is selected before editing.
More Info
Example Solution:

eBay Error 106

Reason:
eBay requires a description for each listing, however this listing is missing description content.
Example Error Settings:
Solution:
Enter text in the description field. — Pro Tip: Write a description of at least 500 words with keywords from your title and Item Specifics to optimize SEO.
More Info
Example Solution:

eBay Error 21916930

Reason:
eBay will not allow you to change the condition on this listing moving foward.
Example Error Settings:
Solution:
To change the condition, end the item and relist it.
More Info
Example Solution:

eBay Error 21919301

Reason:
eBay recognizes the item, or the eBay category requires you enter a UPC for the listing.
Example Error Settings:
Solution:
Enter a valid UPC or use "Does not apply"
More Info
Example Solution:

eBay Error 21919302

Reason:
eBay recognizes the item and requires a different EAN than the one set for the listing, or the EAN contains an invalid character.
Example Error Settings:
Solution:
Ensure you are using the correct EAN, or remove the EAN, or use "Does not apply" as the value.
More Info
Example Solution:

eBay Error 21919303

Reason:
The eBay Category or Product requires a particular Item Specific, but your listing does not include info for it.
Example Error Settings:
Fashion categories may require "Brand" and USB cables may require "Type"
Solution:
Add a value for the Item Specific eBay needs. If there is no answer, enter "Does Not Apply"
More Info
Example Solution:
Brand: Unbranded — Type: C

eBay Error 21919308

Reason:
The Item Specific in question has a maximum limit of 65 characters and the data entered exceeds this amount.
Example Error Settings:
Batteries Included: "Yes some variations include batteries, but other variations don't include batteries"
Solution:
Shorten the text used for this Item Specific value.
More Info
Example Solution:
Batteries Included: "See Variation Options"

eBay Error 21919309

Reason:
eBay is restricting how many values you can enter for this Item Specific, based on the category or the product.
Example Error Settings:
Color: Red, Blue, Green
Solution:
1) Enter only one value for the Item Specific. And/or — 2) Create a custom Item Specific with different spelling.
More Info
Example Solution:
"Colors": Red, Blue, Green

eBay Error 21919312

Reason:
The eBay category or product restricts the format you can use for the Item Specifics value.
Example Error Settings:
Solution:
Ensure the Item Specific value only uses the characters or format recommended by eBay in the error message.
More Info
Example Solution:

eBay Error 21919325

Reason:
The eBay category restricts what is allowed in a particular Item Specific detail. Update or remove this info from the listing.
Example Error Settings:
The item specific/detail "Brand" is set to "Varies"
Solution:
Correct any mistakes in the item specific/detail, or use ""does not apply."
More Info
Example Solution:
Enter a Brand name that matches other listing details, use "does not apply," or create a custom item specific called "Brands"

eBay Error 21919326

Reason:
The category or product requires a known UPC if used, but eBay does not recognize the UPC.
Example Error Settings:
Solution:
Ensure the UPC is correct, or leave the value blank. Alternatively, if you need to use the value for SEO, create a custom item specific, called "Original UPC" or something similar.
More Info
Example Solution:

eBay Variation Listing Errors

eBay Error 21916591

Reason:
The listing's variations on eBay are different than the variations in your eBay software.
Example Error Settings:
Solution:
Sync your items to your eBay listing software and try again.
More Info
Example Solution:

eBay Error 942

Reason:
The Quantity of all variations is zero, and eBay requires at least a quantity of one to publish the listing.
Example Error Settings:
Solution:
1) Increase a Variation Quantity to at least a value of one. (Pro Tip: If needing zero quantity, try zero after publishing. This should work if your eBay Out-Of-Stock option is turned on). Or — 2) If importing with CSV, ensure the cells for quantity do not contain spaces or special characters.
More Info
Example Solution:

eBay Error 21916582

Reason:
Multiple variations include the same selectable option.
Example Error Settings:
Variation 1 Colour: "Grey" — Variation 2 Colour: "grey"
Solution:
Ensure the variation Item Specifics values (variation options) are unique (NOT case-sensitive).
More Info
Example Solution:
Variation 1 Colour: "Dark Grey" — Variation 2 Colour: "Grey"

eBay Error 21916585

Reason:
1) Multiple variations use the same SKU, or — 2) the main listing's SKU is the same as a variation SKU.
Example Error Settings:
Solution:
Ensure that each SKU for the listing is unique.
More Info
Example Solution:

eBay Error 21916704

Reason:
One or more variations include the same options.
Example Error Settings:
1) "size: small" — 2) "size: small"
Solution:
Delete the duplicate variation, or change the option value.
More Info
Example Solution:
1) "size: small" — 2) "size: extra-small"

eBay Error 21916635

Reason:
You are relisting an item with variations, but the original listing was not a variation listing. eBay only allows relisting variation listings and single-item listings separately.
Example Error Settings:
Solution:
Copy the ended listing to your Drafts, create variations, then publish the Draft.
More Info
Example Solution:

eBay Error 21920061

Reason:
One of the variation specific names (such as color, size, etc.) is also a required Item Specific for the main listing.
Example Error Settings:
The eBay category requires a "Color" Item Specific, and you also use "Color" as a variation specific.
Solution:
Change the spelling of the variation specific.
More Info
Example Solution:
Instead of "Color" for variation specifics, one may use "Product Color" or something similar.

eBay Error 21916587

Reason:
At least one of the variations' specifics is missing an option value.
Example Error Settings:
Variation 1 Size: "XS" — Variation 2 Size: "M" — Variation 3 Size: "__"
Solution:
1) Ensure that all the variations' specifics have a value. Or — 2) Sync your items to the software you are using and try again.
More Info
Example Solution:
Variation 1 Size: "XS" — Variation 2 Size: "M" — Variation 3 Size: "LG"

eBay Error 21916663

Reason:
The listing includes variations, but the listing type is not Fixed Price (Buy It Now).
Example Error Settings:
Solution:
Ensure the listing's pricing is not set to be an Auction. If needing to convert variations to Auctions, end the listing and copy it to your Drafts. Use it to publish each variation as a single Auction listing.
More Info
Example Solution:

eBay Error 21916672

Reason:
eBay is blocking the word you are using for a Variation Name. Words such as "Quantity," "Price," and other essential eBay listing fields cannot be used.
Example Error Settings:
Variation — Color: Blue — Quantity: 3
Solution:
Change the variation name so it does not match eBay's listing fields.
More Info
Example Solution:
Variation — Color: Blue — "Included Quantity": 3

eBay Error 21916664

Reason:
1) You are editing or relisting a sing-item listing to include variations, or — 2) The software you are using to edit does not have all the current variation data for the listing.
Example Error Settings:
Solution:
1) If adding variations to a single-item listing, end the item and save it as a Draft. Add variations and publish. Or — 2) Sync your items to the software and try again.
More Info
Example Solution:

eBay Error 21916583

Reason:
You are relisting or editing a variation listing and have removed the variations. eBay cannot list a variation listing as a single item.
Example Error Settings:
Solution:
Copy the listing to Drafts, make the appropriate changes, and publish.
More Info
Example Solution:

eBay Error 21916638

Reason:
The Variation Photos are assigned to a Variation Option that no longer exists.
Example Error Settings:
You uploaded variation photos for "Color," but then removed "Color" as an option.
Solution:
Upload the Variation Photos for a new Variation Option. Or, add the missing Variation Option to the variations.
More Info
Example Solution:

eBay Error 21916639

Reason:
Variation images are for a previous variations specific, not the current variation specifics.
Example Error Settings:
You previously uploaded images for "Colors" variations, but then changed "Colors" to another value, such as "Color Options." The images are still assigned to "Colors," instead of using the new variation specific name.
Solution:
Re-upload the variation photos to the correct variation specific.
More Info
Example Solution:

eBay Error 21916626

Reason:
An Item Specific is used for Variations and the Primary/Main listing — eBay will only allow the Item Specific for one or the other.
Example Error Settings:
Variations have a "Color" Item Specific as an option ( e.g., Color: Blue, Color: Green ). But, the main listing also has a "Color" Item Specific ( e.g., Color: Blue and Green )
Solution:
Remove or change the Item Specific value from the Primary listing details.
More Info
Example Solution:
Instead of using "Color" in the Primary listing details, create a Custom Item Specific for "Color Options" or "Colors"

Image/ eBay Product Photo Errors

eBay Error 20004

Reason:
New images were uploaded with current eBay images, and eBay's API cannot add them without previous eBay image hosting.
Example Error Settings:
Solution:
1) Re-upload images and use 3Dsellers image hosting (prevents the error entirely). Or — 2) Delete all images and re-upload them with new images.
More Info
Example Solution:

eBay Error 21919136

Reason:
The listing does not include any Product Photos. eBay requires a listing have at least one image.
Example Error Settings:
Solution:
Add at least one Product Photo to the listing.
More Info
Example Solution:

eBay Error 21919137

Reason:
One or more of the product photos are too small.
Example Error Settings:
Solution:
Upload images that are least 500px wide, or at least 500px tall. — Pro Tip: Upload images at least 1000px wide or tall to optimize SEO.
More Info
Example Solution:

eBay Error 10082

Reason:
The main product photo is uploaded using an external URL, but eBay cannot read the name of file.
Example Error Settings:
Solution:
Remove images and re-upload with the correct image URL format.
More Info
Example Solution:

eBay Error 10125

Reason:
A product photo is uploaded using an external URL, but eBay cannot read the name of file.
Example Error Settings:
Solution:
Remove images and re-upload with the correct image URL format.
More Info
Example Solution:

eBay Error 10115

Reason:
There are more than 12 images for the listing or for a variation.
Example Error Settings:
Solution:
Ensure the listing has no more than 12 images and a maximum of 12 images per variation.
More Info
Example Solution:

eBay Site & Category Errors

eBay Error 89

Reason:
The listing's category does not allow Auctions or items with an inventory.
Example Error Settings:
Solution:
Ensure the listing is not an Auction and the Quantity equals only one. Or select another category if applicable.
More Info
Example Solution:

eBay Error 94

Reason:
The eBay Site (US, UK, AU, etc.) cannot be changed if the listing is active.
Example Error Settings:
Solution:
End and re-list the item with a different eBay Site.
More Info
Example Solution:

eBay Error 95

Reason:
The currency set for the listing is not the eBay Site's currency.
Example Error Settings:
The listing's currency is set to US Dollars, but the eBay Site is set to Australia
Solution:
Ensure the eBay Site and Currency settings match. Pro Tip: With 3Dsellers Listing Software, you can bulk-publish listings with a custom eBay Site and automatic Currency, avoiding this error.
More Info
Example Solution:

eBay Error 107

Reason:
Usually, this means the category and the eBay Site do not match.
Example Error Settings:
Category: eBay Motors — eBay Site: United States
Solution:
Check which eBay Site is set for the listing and ensure you are using a category for that site.
More Info
Example Solution:
Category: eBay Motors — eBay Site: eBay Motors

eBay Error 191

Reason:
eBay.de does not support Buy It Now for Auctions, but the listing is set to use Buy It Now
Example Error Settings:
Solution:
Remove Buy It Now from the listing, or change the listing type to a Fixed Price item.
More Info
Example Solution:

eBay Error 197

Reason:
The listing uses the same category for the first and second category options.
Example Error Settings:
Solution:
Ensure different eBay categories are selected for each category option.
More Info
Example Solution:

eBay Error 202

Reason:
eBay does not allow listing in multiple categories if an Automotive category is selected.
Example Error Settings:
Solution:
Use only one category.
More Info
Example Solution:

eBay Error 21916564

Reason:
The listing's category does not allow variation listings.
Example Error Settings:
Solution:
Change the category or create multiple single-item listings.
More Info
Example Solution:

eBay Error 21916883

Reason:
Various eBay Categories require particular condition settings, and the current Item Condition does not match the eBay Category. This can happen if you change the category after setting a condition, or importing with incorrect data.
Example Error Settings:
Solution:
Re-select the Item Condition to choose an allowed setting.
More Info
Example Solution:

eBay System Limits & Software Issues

eBay Error 5

Reason:
The software you're using did not process the item description text properly.
Example Error Settings:
Solution:
Reach out to your software's support team for a solution.
More Info
Example Solution:

eBay Error 83

Reason:
A "listing duration" value has been set, but the item is a "Fixed Price" listing. eBay only accepts a value for "duration" if the listing is an Auction.
Example Error Settings:
Solution:
Switch to Auction settings in your software and remove/reset the value for the listing duration. Change back to Fixed Price and publish. (If importing a CSV file to 3Dsellers, delete the Duration fields and re-import the file)
More Info
Example Solution:

eBay Error 196

Reason:
eBay may have deleted the ended listing, but the software you're using has not deleted the data yet. Or, the listing was relisted, but the software is not updated.
Example Error Settings:
Solution:
If this listing is deleted on eBay, copy the item to your software's Drafts to save it and re-publish. Or, sync your items to the eBay software to update the listing data.
More Info
Example Solution:

eBay Error 290

Reason:
You are acting on a listing, but the software you are using has a different eBay account active.
Example Error Settings:
Solution:
If using 3Dsellers, navigate to a tool page. Refresh the browser and select the correct eBay account. Proceed with editing the listing.
More Info
Example Solution:

eBay Error 291

Reason:
eBay is blocking you from editing Ended listing data.
Example Error Settings:
Solution:
Relist the item to edit, or save it as a Draft in your listing software.
More Info
Example Solution:

eBay Error 500

Reason:
The date to publish the listing is in the past.
Example Error Settings:
Solution:
Change the Schedule date to a day in the future.
More Info
Example Solution:

eBay Error 10007

Reason:
eBay's system hit a snag, or there are connection issues with the current software you're using.
Example Error Settings:
Solution:
Wait a few minutes and try again.
More Info
Example Solution:

eBay Error 10009

Reason:
The listing's currency field is blank and eBay needs the currency value to publish the listing.
Example Error Settings:
Solution:
If importing listings via CSV, check that your Currency column has data. Otherwise, the currency field should be selected automatically by most eBay software, where you may need to ask software support for assistance.
More Info
Example Solution:

eBay Error 10073

Reason:
The eBay description has too much content. With HTML code formatting included, eBay will allow up to 10,000 characters in a listing description.
Example Error Settings:
Solution:
If using eBay listing design templates, try removing elements in the design. Check for broken template code or duplication issues that cause extra content to appear. If not using listing design templates, try removing formatting from the text.
More Info
Example Solution:

eBay Error 10090

Reason:
eBay may have had a temporary issue.
Example Error Settings:
Solution:
Save the listing as a Draft and try publishing again after a few minutes.
More Info
Example Solution:

eBay Error 10097

Reason:
A Personal Offer or Live Auction listing is being edited or relisted, but eBay is blocking this action.
Example Error Settings:
Solution:
eBay will not allow relisting or editing Personal Offers or Live Auctions. You will need to end and recreate the listing.
More Info
Example Solution:

eBay Error 21359

Reason:
eBay's API was waiting too long, and nothing happened.
Example Error Settings:
Solution:
Try again in a few minutes.
More Info
Example Solution:

eBay Error 21916803

Reason:
eBay's system hit a snag.
Example Error Settings:
Solution:
Try again in a few minutes.
More Info
Example Solution:

eBay Error 21916984

Reason:
The software you are using to manage the listing is not connected to your eBay account properly. (The "IAF Token" is what connects your eBay account to other apps, and it expires after 18 months of non-renewal)
Example Error Settings:
Solution:
Resync your eBay account to the eBay software you are using.
More Info
Example Solution:

eBay Error 21917053

Reason:
The software you are using to manage the listing is not connected to your eBay account properly. (The "IAF Token" is what connects your eBay account to other apps, and it expires after 18 months of non-renewal)
Example Error Settings:
Solution:
Resync your eBay account to the eBay software you are using.
More Info
Example Solution:

eBay Error 21919062

Reason:
eBay has hit a snag.
Example Error Settings:
Solution:
Wait a few minutes and try again.
More Info
Example Solution:

eBay Error 21919474

Reason:
The software you are using to edit the listing does not support the listing's technical format.
Example Error Settings:
Solution:
Use the software that created the listing to edit it.
More Info
Example Solution:

Buyer Protection, Blocked Content, & eBay Account Restrictions

eBay Error 120

Reason:
eBay needs information about your business before they will allow publishing this listing.
Example Error Settings:
Solution:
Log into Seller Hub and check your Overview page for red notification text, or look for messages from eBay in your inbox. eBay will inform you what they need you to do.
More Info
Example Solution:

eBay Error 121

Reason:
eBay is requiring that you make a payment or set up payment settings before publishing or editing this item.
Example Error Settings:
Solution:
Log into eBay Seller Hub and navigate to Payments. Provide eBay payment details to charge you for listing, promotion, and final value fees.
More Info
Example Solution:

eBay Error 240

Reason:
1) The changes you are making include words, info, or phrases that are not allowed on eBay, or — 2) eBay has restricted selling your account.
Example Error Settings:
Address (physical location, email, or website domain) — Phone Numbers — Word: "covid"
Solution:
1) Click the "More Info" link below to make sure that the title, description, or design template doesn't include blocked content, or — 2) Check eBay Seller Hub for red warning messages. eBay may need identification or business information from you.
More Info
Example Solution:

eBay Error 287

Reason:
Your seller account may be limited on the eBay site you are publishing to.
Example Error Settings:
Solution:
Log into the Seller Hub/ Central of the eBay site you're using (US, UK, AU, etc.). Check the Overview page for red messages from eBay asking for information. If in low standing with eBay or have low seller rating, you may limited to publishing Auctions until your seller level is higher.
More Info
Example Solution:

eBay Error 353

Reason:
Your item description contains HTML <script> code, or the HTML elements include JavaScript code.
Example Error Settings:
Solution:
Examine the description code or any listing templates and remove the JavaScript content.
More Info
Example Solution:

eBay Error 640

Reason:
eBay is requiring you make a payment before editing or listing items.
Example Error Settings:
Solution:
Log into eBay Seller Hub, navigate to Payments, and provide payment details to keep your eBay fee balance current.
More Info
Example Solution:

eBay Error 841

Reason:
The current eBay account you're using is suspended. Actions cannot be taken on this account.
Example Error Settings:
Solution:
Manage a different account, or contact eBay to resolve the suspended account.
More Info
Example Solution:

eBay Error 10027

Reason:
Auctions ending in 12 hours or with bids must keep the current private listing status.
Example Error Settings:
Solution:
End the Auction and relist with the correct setting.
More Info
Example Solution:

eBay Error 10028

Reason:
The return details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 10029

Reason:
The description was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 10039

Reason:
The title or subtitle was edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 10048

Reason:
The shipping cost was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 10058

Reason:
The payment method in the listing details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 51128

Reason:
The handling time (max time until shipping) was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 21916320

Reason:
The return details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 21916743

Reason:
The listing's Item Specifics details were edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 21916796

Reason:
A product photo was removed or edited, but eBay is temporarily blocking this action. The changes are blocked to protect buyers who have purchased or are actively considering purchasing your item.
Example Error Settings:
Solution:
Check if the item has any open Best Offers, which will need to be approved or denied before this error is resolved. Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 21916805

Reason:
The Auction you are editing as a bid from a buyer, so eBay will not allow updating images for the buyer's protection.
Example Error Settings:
Solution:
Either disregard the image update or cancel the Auction and relist with updated photos.
More Info
Example Solution:

eBay Error 21916923

Reason:
Either 1) The listing has too many photos to add more, or — 2) A product photo was removed or edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
Remove extra photos if needed, or check if the item has any open Best Offers, which must be approved or denied before this error is resolved. Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 21916924

Reason:
The payment details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 21916925

Reason:
eBay is temporarily blocking changes to the listing to protect potential buyers.
Example Error Settings:
Solution:
Once active offers for the item are accepted or declined, eBay will soon allow editing again (if there are no recent sales or actively purchasing buyers)
More Info
Example Solution:

eBay Error 21919028

Reason:
The listing was edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
More Info
Example Solution:

eBay Error 21919067

Reason:
eBay found another listing on your account with the same title or critical listing details, so eBay is blocking you from publishing the item.
Example Error Settings:
Solution:
Consider revising the title and ensuring the listing is unique from the listing that eBay noted in the error message.
More Info
Example Solution:

eBay Error 21919188

Reason:
eBay limits the number of stock each eBay account can list, and value of total sellable inventory. Check your eBay Seller Hub Overview to view the current selling limits.
Example Error Settings:
Solution:
Use Inventory Control software, like 3Dsellers, to hide your real total inventory so you can list more items. Or, ask eBay to raise your selling limits.
More Info
Example Solution:

eBay Error 21919451

Reason:
eBay has restricted the listing and is not allowing changes at this time.
Example Error Settings:
Solution:
Contact eBay or relist the item if acceptable.
More Info
Example Solution:

eBay Error 21920272

Reason:
eBay needs you to raise your Feedback Score to list this item.
Example Error Settings:
Solution:
Publish listings as Auctions until you've raised your eBay Feedback Score.
More Info
Example Solution:

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THIS IS TO MAINTAIN USE OF STYLES IN WEBFLOW, DO NOT DELETE (content is blocked from google)

19011
Please specify a shipping service and charges for this Item.

Reason:
Add a Shipping Policy to the listing with valid shipping details.
Solution:
Add a Shipping Policy to the listing with valid shipping details.
More Info