Easily Manage all of Your eCommerce Business from One Platfrom

Stop wasting time switching between your selling channels. Join 3Dsellers unlock your full selling potential and control everything from a single platform.

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eCommerce Marketplaces and Selling Channels Integrations

3Dsellers connects your online stores, social media, and support emails, transforming your eCommerce customer service and time management into one unified workflow.

Ebay

eBay Inc hosts the world's most famous shopping platform for consumers to sell their goods online. 3Dsellers supports all eBay marketplaces.

Amazon

Amazon, the world's largest online market, provides merchants potential exposure to millions of shoppers. 3Dsellers supports all Amazon marketplaces.

Etsy

Etsy, most famous for vintage goods and crafts, focuses on handmade products, clothing, décor, personal accessories, and furniture.

Shopify

Shopify is the world's leading online store provider, offering a simple CMS system to streamline creating a website to sell and market products.

WooCommerce

WooCommerce, the world's favorite WP plugin, provides small sellers and large merchants with an open-source online store for a WordPress website.

BigCommerce

BigCommerce is an enterprise-level, open-architecture, cloud-based system designed to grow sales with 80% less scaling time, complexity, and costs.

Facebook

Facebook offers merchants exposure to its userbase of over 2 billion people through Business Pages, Shops, and Facebook Business features.

Twitter

Twitter is a favored advertising vehicle for online merchants who drive sales with tweets, ads, and pre-sales conversations with prospective buyers.

Instagram

Instagram connects over 2 million businesses with their target audience's passions, creating a uniquely engaging advertising experience.

Email Inbox

Connect Gmail, Yahoo, Outlook, Exchange, or any email client used for customer support, business inquiries, or marketing campaign replies.

Auto Messages

Auto Messages, a tool on the 3Dsellers platform, is a dynamic, rule-based automated messages/email system for eBay and Amazon.

One Dashboard for all of Your Selling Channels

Time-saved and fewer decisions add up fast. Manage your multichannel empire's customer service on a single platform to save countless hours and valuable energy.

Manage your orders in one place

Direct access to a central hub of every order, on every marketplace, is critical to saving time on multichannel customer support.

When every order is readily available in the same place as customer inquiries, the ease of immediate access to the buyer's order dramatically improves work-life.

3Dsellers Orders Manager delivers multichannel sellers this access to orders by syncing every order from connected channels into an organized, fully-detailed table with customizable column views and advanced filtering features.

What's more, the Orders Manager is integrated directly with the multichannel Helpdesk, allowing instant viewing of order and buyer details when replying to the customer.

Furthermore, the Helpdesk can also cancel/refund orders and resolve cases without leaving the conversation.

Multichannel merchants and their teams use 3Dsellers Orders Manager to:

View complete buyer, order, and shipping data
Cancel & refund orders
Add tracking in bulk
Log costs & profit
Select & export orders to a CSV file, and
Send messages in bulk

Multichannel sellers of every level use 3Dsellers Helpdesk to:

View all incoming messages and emails as support tickets with chat-styled dialogues
Automatically organize incoming tickets and auto-assign them to teammates based on order, buyer, and ticket content
Communicate and mention teammates directly in a conversation with internal notes
View order and buyer details (and refund or cancel orders) without navigating away from the conversation
Create a system of custom autoresponders that answers buyers' questions based on message content, and
Write and reply with message templates and snippets that personalize with the buyer's info

Answer everything from one platform

Each new marketplace and customer-contact service added is a new opportunity; and a new source of growth.

But with each new channel comes one more messaging inbox, one more website, one more browser tab, and one more password to share.

As your channel list grows, switching between your inboxes and orders becomes a waste of your energy and decision-making power.

As you can see or already know, managing multiple inboxes for a multichannel business can become disorganized, fast.

But when you sync all of your customer support emails and messages to a central inbox with individual teammate accounts, you immediately alleviate the stress by using only one system to manage all of your communications.

Save time and sell more

The outstanding level of service you can obtain with 3Dsellers Helpdesk:

Wins more buyers with faster pre-sales replies
Help you focus on customer relationships and other tasks by speeding up your work time
Gains customers' confidence with precise support (growing repeat buyers), and
Reduces cases by auto-replying to buyers with dynamic order and shipping details

Top-level customer service is proven to improve business radically. But merchants also use the Helpdesk to enhance their daily marketing:

Boost seller rating by with feedback links in message templates and autoresponders
Cross-sell with promotional links in message snippets
Improve sales with thoughtful links when sending bulk messages

Use 3Dsellers Helpdesk to be as creative as you want with multichannel support marketing strategies. See examples in our free email templates!‍

Did you know 3Dsellers started on the old eBay app store? So naturally, we have many marketing features for eBay. Check out some of the features you can use to boost eBay sales:

Remind buyers to leave feedback
Cross-promote products in listing descriptions, emails, and shipping tracking
Automate eBay Offers marketing by sending and counteroffering eBay offers
Increase your SEO web presence by showcasing your eBay items in a Webstore and Facebook-optimized storefront‍

Make Smarter Decisions with 3Dsellers Helpdesk Built for Online Sellers

Improve your response times, workflows, and business growth — simplify customer support and order fulfilment with the best multichannel Helpdesk and Orders Manager available.

Increase Your Team's Workflow Productivity and Save Time

Save countless hours managing eCommerce customer service so your team can focus on building customer relationships and driving more sales.

Keep Your Accounts Safe and Secure, Manage Your Team Permissions

Your teammates no longer need access to your seller accounts to help you manage customer support. Add them to your 3Dsellers account and they will have everything they need.

Full Service: Manage Orders, Tickets, Cases, Returns, And Refunds

Process multichannel orders, respond to item and shipping inquiries, settle return requests, and resolve eBay cases—all with our dynamic multichannel helpdesk.

Measure and Improve Your Team Performance and Efficiency

Analyze response time metrics by "Time left to reply" countdown timers. Identify trends and recognize opportunities to improve team productivity.

FAQ

What are the integrations currently available?

Connect eBay, Amazon, Shopify, Etsy, WooCommerce, BigCommerce, Facebook,Twitter, Instagram and Email to 3Dsellers for a variety of business management and marketing tools. Our 3Dsellers integration list continues to grow!

Do I need to give my account credentials to my team members who work with me?

No, instead of providing your eBay credentials to your team, you can invite your teammates to use your 3Dsellers account. When your teammate accepts your invitation, the system will create a 'teammate version' account for 3Dsellers and only the tools and eBay accounts you allow them access to will be available to them.

How many integrations and selling channels does 3Dsellers Helpdesk support?

3Dsellers can integrate up to an unlimited number of accounts and channels, making 3Dsellers a reliable host for managing your multichannel eCommerce empire.

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