3Dsellers eCommerce Helpdesk Packs all Your Customer Service Channels into One Powerful Software
3Dsellers Helpdesk the Ultimate Software for Automating Customer Service and Order Management.
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From social media support, customer queries and cases to orders from all your selling channels, 3Dsellers' e-commerce help desk enables your support agents complete control over ticket management
Your customer service agents can provide better support and a great customer experience by combining order management and support tickets on one page.
Team members will no longer need to open new browser tabs and use your selling accounts to manage customer support on multiple channels, allowing them time to boost productivity and customer satisfaction.
Customize your business' ticketing system and create personalized filters to display the right conversations fast.
Use filters and auto-assignment rules on incoming tickets to make views that prioritize your team members’ responses:
Create a filter-view for your sales team based on inquiries for particular items, a filter for logistics regarding customer shipping inquiries, and even sort by message content to prioritize ticket management for the customer service team.
Create customer support templates that automatically personalize their message text to the customer, order, and shipping details.
Use templates as message snippets for signatures, feedback and review links, promotion coupons, service level agreements, and other timely messages.
Your support agents can use 3Dsellers’ eCommerce help desk to insert any template into a reply in a couple of keystrokes, customize if needed, and reply fast.
Message templates can bring consistency to your brand's communication channels, automate repetitive tasks, and make customer support easier for your e-commerce business.
Your customers expect knowledgeable support from an e-commerce company.
3Dsellers helpdesk software gives your support team the power to provide buyers with the exceptional customer experience they want by having the buyer's order and contact details on the same screen as the customer support ticket.
When you automatically pull the buyer info with current and previous order details from all your support channels into the conversation, your support team is free to provide fast, great customer service while significantly decreasing the average response time.
Employ an electronic support agent to automate responses to shipping inquiries, resolve common customer queries and questions, and act as your support agents' secretary.
Make autoresponders that send direct messages to buyers for situations such as:
- Answer inquires with automated messages based on the customers’ message text
- Assure buyers you've received their email if not responded to for some time
- Reply during vacation and non-business hours
Assemble an entire network of unlimited automated responses (your own artificial intelligence) and boost productivity by allowing Auto Responder to lower your ticket volume.
Automatically assign incoming tickets to team members with custom ticket conditions. When your support teams receive customer queries without waiting, you assure fast, organized responses.
Each teammate receives a personal inbox with "Active now" dots, highlighting when the support agent is online. Inboxes include a ticket count value for upkeep and a mentions filter to view tickets where teammates mentioned them.
Add private notes directly to the conversation that only you and your team can see.Mention your support team individually in the conversation notes to alert them to the ticket.
Increase your support teams' workflow efficiency to take bulk actions on support tickets.Select multiple tickets to mark as read, change ticket status, merge tickets, assign to teammates, star, and more.
Make actions on multichannel orders and cases with the eCommerce help desk or a full-featured orders manager.Use orders integration to issue returns, refund payments, cancel orders, add tracking, and more.
Save time managing support tickets by easily assigning tickets to other customer support agents. Collision detection features ensure your team doesn't reply to a buyer twice by displaying when another teammate is typing.
Organize your customer service team with custom permissions for individual teammates. Without giving away passwords, grant access to specific marketplace accounts, tools, and certain features.
Consolidate your social media support and eCommerce business communication channels in one place.Save time and keep customers happy by receiving incoming messages from multiple channels.
Improve your customer support response time with customizable "Time left to reply" countdown timers.Fast replies to support tickets generates good customer service and better ratings.
I have used so many eBay selling tools over the years and I could not find one that had all the right systems under one roof. You can't beat the price "wow" you get a lot for your money. Customer support was also awesome. FYI I almost never write reviews but you guys deserve this for sure.
One of the biggest challenges in eCommerce is customer service and this alone could be the difference between success or failure. 3Dsellers makes this a breeze by allowing you to set up "canned" responses, which makes responding to your customers' messages a lot quicker.