3Dsellers' help desk for Amazon combines customer messages from all your Amazon marketplaces into one ticket-based, multi-inbox help desk solution with benefits for your entire .
Additionally, you can integrate multiple other selling channels and social media channels, such as eBay, Shopify, Etsy, Facebook, and many more!
Put an end to dozens of open browser tabs and manage your customer service in a few clicks with a simplified, sales-driven workflow to sell your products effectively.
By creating an organized and automated system for your support agents, you will save countless hours for your business. Using 3Dsellers' Amazon orders manager integration, customer service teams and fulfillment departments can sort incoming messages automatically according to their workflow.
When your business receives a new customer inquiry, your automatic Amazon help desk CRM automatically assigns the new tickets to the correct customer service rep based on message text, customer and details, and order info. What's more, your Amazon help desk includes features that can modify tickets before assigning them to your service agents, creating a system of smart, selective requests from buyers.
Create autoresponder replies and common answers that send to your buyers based on message content, item details, and order data, so your brand responds to common questions immediately without effort or delay. In addition, the Amazon help desk can dynamically fill customer info and order info into the text of your automatic Amazon replies.
Plus, you can create a collection of auto-personalized reply templates, answers, and branded sign-offs for your support agents to use that will significantly decrease response times.
Get the tools you need to create an efficient team and customer management plan for your Amazon business.
Organize and analyze your customer service team performance using tools that integrate directly with your Amazon CRM system. Easy charts and CSV downloads allow you to quickly see ticket activity, team participation, reply tallys, across multiple users and multiple support channels.
Streamline your team's work by managing all your customer orders with the same Amazon helpdesk software you use for customer messages.
Every Amazon ticket includes an efficient details panel with
- order data,
- recent purchase history,
- conversation history,
- product info, and
- shipping details,
Taking your team to even higher levels of efficiency, you can even refund, cancel, and take other order actions on the same page as the customer's ticket.