Do I need to give my Etsy account password to my customer support team?
No way! Keep your Etsy account password secure and invite your teammates to use your 3Dsellers account. They will be able to use only the tools and accounts that you allow.
Can I see order info when replying to Etsy customer support tickets?
Absolutely! Displayed with every Etsy customer conversation are customer and order details, purchase history, and more. And the help desk's Etsy orders integration lets you refund and take other actions on orders without leaving the conversation.
Can I send automatic responses to customers with 3Dsellers Etsy Helpdesk?
Yes! Your service team and customers will appreciate the prompt, effortless support from your business when autoresponders answer common questions and inquiries.
Make a system of automatic replies based on the message content, order details, out-of-office hours, and more!