Great Customer Service Made Easy With a Helpdesk for Etsy

Manage and automate Etsy customer support and orders in one tool to respond faster with a super smooth workflow.

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Helpdesk for Etsy

Bulk Manage and Respond to Support Tickets Faster with 3Dsellers eCommerce Helpdesk

Etsy sellers get more excellent reviews, more repeat customers, and more referrals when they have a reputation for a fast response time to customer requests. 3Dsellers' help desk for Etsy marketplace provides the efficiency you need to achieve top-level customer service to your valued patrons—with features so wonderful your whole team will appreciate you.

Multichannel Helpdesk

Trusted by 5,000+ eBay Sellers

Centralized Dashboard

Centralize all your Etsy eCommerce support in one Etsy app

3Dsellers' customer support help desk for Etsy combines all your customer communication from the Etsy marketplace (and many other support channels) into a team-based ticketing system

Included with the full control of messages and emails with a CRM and orders manager for multiple marketplaces, you can say goodbye to the dozens of browser tabs you open every day and simplify to an efficient sales-focused workflow.

Etsy helpdesk software
Help desk for Etsy
Custom Filters Tags and Groups

Automatically assign and filter customized views and Etsy tickets.

Preserve energy and automatically organize your Etsy marketplace messages and emails with smart customer relationship management software, freeing you to focus on growing your eCommerce business.

Your helpdesk preferences can modify and automatically assign messages (based on email content, customer info, and order details) across your customer service team when you receive support requests from customers.

Auto responder and templates

High-performance automation with auto responders and email templates

Keep your customer interactions alive 24/7 and respond faster with dynamic, personalized automatic responses that send based on the message content and order info. Respond and answer questions immediately without manual labor, impressing your customers and improving time management. 

In addition to an autoresponder, you can create automatically-personalized message templates for your team to insert into any reply! 3Dsellers' reply templates are great for pre-branding messages and making a knowledge base of answers to decrease your response time.

Etsy help desk software
Helpdesk software for Etsy
Better Teamwork

Know your customer satisfaction performance and improve it

Support your eCommerce business growth with online reply analytics to understand how your customer support performs across all your Etsy marketplace stores and all your other marketplaces. Create smart solutions for managing team workflows and daily routines with the best help desk software for multichannel selling.

With user-tracking tools that work directly with the 3Dsellers' Etsy store support software, you can analyze team participation, replies, and sales data and company insights with easy charts & CSV file downloads for the best team-management overview!


Multichannel Order Management

Access, manage and fulfill Etsy marketplace orders faster.

Included with 3Dsellers' team collaboration features (private notes, teammate mentions, multiple inboxes, and much more) 3Dsellers' Etsy marketplace customer support app lets your rockstar team manage orders with the same helpdesk app you use for support.

In every conversation, your team has access to

  • order data, 
  • customer history,
  • item number and details, 
  • and shipping info.

What's more, you can refund, cancel, and make other order actions without ever leaving the page. Plus, your Etsy help desk software includes a full order management suite with custom filters for targeted bulk emailing.

Multichannel order management
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Easily Manage all Your eCommerce Customer Support from all  Your Selling Channels

What Makes 3Dsellers the Ultimate Helpdesk for Etsy Merchants

You've Gotta Try 3Dsellers Helpdesk for Etsy Sellers!
Make Your customer Service Outstanding

Internal notes and mentions

Multichannel order management

Built-in collision
detection

Manage your team permissions

Manage multiple
seller accounts

Personal Inboxes
for your team

Pricing - Helpdesk Suite

All plan are including Multichannel unlimited tickets & accounts
ecommerce customer support CRM

Essential
$19/mo
Save $72
Per Agent
Unlimited Tickets
Unlimited Accounts
Including
Saved Replies (Snippets)
Tags
Snooze
Order Actions
Inbox Rules
@ Mentions
Reply to eBay Cases, Returns & Refunds
User Collision Detection
Labels and Folders
User Permissions
Start your free trial
Professional
$29/mo
Save $220
Per Agent
Unlimited Tickets
Unlimited Accounts
Including
All the features from Essential Plan
Auto Translations
Auto Responders
Agents Insights
Workflow Insights
SLA (Service Level Agreement)
Feedback Alerts
Apps
Customers
Resolution Center
Auto Messages
Feedback Reminder
Orders Manager
PDF Catalog Generator
Start your free trial
Growth
$159/mo
Save $3600
Fixed Price
Unlimited Tickets
Unlimited Accounts 
Including 30 Agents
Including
All the features from Professional Plan
Dedicated Account Manager
1 Hour Onboarding
Priority Support
Lifetime Historical Data
Start your free trial
Essential
$25/mo
Per Agent
Unlimited Tickets
Unlimited Accounts
Including
Saved Replies (Snippets)
Tags
Snooze
Order Actions
Inbox Rules
@ Mentions
Reply to eBay Cases, Returns & Refunds
User Collision Detection
Labels and Folders
User Permissions
Start your free trial
Professional
$39/mo
Per Agent
Unlimited Tickets
Unlimited Accounts
Including
All the features from Essential Plan
Auto Translations
Auto Responders
Agents Insights
Workflow Insights
SLA (Service Level Agreement)
Feedback Alerts
Apps
Customers
Resolution Center
Auto Messages
Feedback Reminder
Orders Manager
PDF Catalog Generator
Start your free trial
Growth
$199/mo
Fixed Price
Unlimited Tickets
Unlimited Accounts
Including 30 Agents
Including
All the features from Professional Plan
Dedicated Account Manager
1 Hour Onboarding
Priority Support
Lifetime Historical Data
Start your free trial

Get unlimited access to 3Dsellers free of charge for 7 days!

no credit card required, cancel any time.