Do I need to give my Shopify account credentials with my customer support team?
Nope! Keep your Shopify credentials secure and invite your teammates to use your 3Dsellers account with access to only the tools and Shopify accounts you allow.
Can I see order info when replying to Shopify buyers’ support tickets?
Absolutely! Displayed on the right side of every Shopify buyer conversation are order and item details, buyer info, and contact and purchase history. What's more, the help desk's Shopify orders integration can cancel, refund, and take other actions on orders without leaving the page.
Can I send automatic responses to buyers with 3Dsellers Shopify Helpdesk?
Yes! Your service team, customers, and work-life balance will thank you for the prompt support you can achieve when autoresponders answer questions and inquiries.
Make a custom plan of automatic replies with natural delays and send them based on the buyer's message content, order details, out-of-office hours, non-reply-time, and more!