Do I need to give my Shopify account credentials with my customer support team?

Nope! Keep your Shopify credentials secure and invite your teammates to use your 3Dsellers account with access to only the tools and Shopify accounts you allow.

Can I see order info when replying to Shopify buyers’ support tickets?

Absolutely! Displayed on the right side of every Shopify buyer conversation are order and item details, buyer info, and contact and purchase history. What's more, the help desk's Shopify orders integration can cancel, refund, and take other actions on orders without leaving the page.

Can I send automatic responses to buyers with 3Dsellers Shopify Helpdesk?

Yes! Your service team, customers, and work-life balance will thank you for the prompt support you can achieve when autoresponders answer questions and inquiries. Make a custom plan of automatic replies with natural delays and send them based on the buyer's message content, order details, out-of-office hours, non-reply-time, and more!

Your Best Customer Service is Easy With a Helpdesk for Shopify

Automate Shopify communication channels and manage all of your customer data and orders in one place.

Get Started Free ->

Free 7 days trial

No credit card required

Bulk Manage and Respond to Support Tickets Faster with 3Dsellers eCommerce Helpdesk

Shopify sellers get more on-site reviews, more repeat buyers, and more referral traffic when they value good customer experience and have a reputation of fast response time to customer requests. 3Dsellers' help desk for Shopify gives you the customer service software you need to achieve high-level customer service—with features so efficient your whole team will appreciate you.

Note: Due to Etsy’s platform restrictions, the Helpdesk for Etsy has limited functionality. Some features, like replying to messages, automated replies, customer detail syncing, and feedback automation, may not always work. Functionality may still vary between Etsy sellers.

Centralized Dashboard

Centralize all your Shopify eCommerce support In one place

3Dsellers' customer support help desk for Shopify merges and sorts all your customer communication from Shopify (and many other support channels) into a team-based, ticketing system.

With all the functionality of a CRM for multiple storefronts and eCommerce stores, you can let go of the dozens of browser tabs you open every day to manage your support and orders—and simplify to an efficient sales-driven workflow.

Custom Filters Tags and Groups

Customizable filter views and automatically assign Shopify tickets

Your service team’s resources are important. So preserve energy and automatically organize your ticket management with smart Shopify customer relationship management software, freeing countless hours of your business' time.

When you receive support requests, your settings can modify, automatically assign and distribute customer queries (based on email content, customer info, and order info) across your customer service team.

Auto responder and templates

High performance automation with auto responders and email templates

Keep your customer interactions sending 24/7 with dynamically personalized automated responses based on the customer's message and order info so your business can respond and answer questions immediately without the manual labor.

In addition to the Shopify autoresponder, you can create automatically-personalized message and ticket templates for your team to insert into any reply. 3Dsellers' Shopify reply templates are great for making a knowledge base of answers and sign-offs to significantly decrease response time.

Better Teamwork

Know your customer satisfaction performance and improve it

Support your business growth with data analysis capabilities to understand where your customer service stands across all your shopify stores. Create smart and solid solutions for team management, routine, and workflow with the best help desk software multichannel selling.

With integrated user-tracking tools that integrate directly with the Shopify customer support software,you can analyze ticket participation and reply data across multiple users and eCommerce platforms. Access your service data with easy-to-read charts and CSV downloads—all while accessing sales data and company insights!

Multichannel Order Management

Access, manage, and fulfill Shopify orders faster

Included with 3Dsellers’ collaboration functionality via private note, mentions, and collision detection, 3Dsellers’ Shopify customer service app allows your rockstar team to manage orders with the same Shopify helpdesk software that you use for omnichannel support.

In every conversation, your team has access to