3Dsellers' customer support help desk for Shopify merges and sorts all your customer communication from Shopify (and many other support channels) into a team-based, ticketing system.
With all the functionality of a CRM for multiple storefronts and eCommerce stores, you can let go of the dozens of browser tabs you open every day to manage your support and orders—and simplify to an efficient sales-driven workflow.
Your service team’s resources are important. So preserve energy and automatically organize your ticket management with smart Shopify customer relationship management software, freeing countless hours of your business' time.
When you receive support requests, your settings can modify, automatically assign and distribute customer queries (based on email content, customer info, and order info) across your customer service team.
Keep your customer interactions sending 24/7 with dynamically personalized automated responses based on the customer's message and order info so your business can respond and answer questions immediately without the manual labor.
In addition to the Shopify autoresponder, you can create automatically-personalized message and ticket templates for your team to insert into any reply. 3Dsellers' Shopify reply templates are great for making a knowledge base of answers and sign-offs to significantly decrease response time.
Support your business growth with data analysis capabilities to understand where your customer service stands across all your shopify stores. Create smart and solid solutions for team management, routine, and workflow with the best help desk software multichannel selling.
With integrated user-tracking tools that integrate directly with the Shopify customer support software,you can analyze ticket participation and reply data across multiple users and eCommerce platforms. Access your service data with easy-to-read charts and CSV downloads—all while accessing sales data and company insights!
Included with 3Dsellers’ collaboration functionality via private note, mentions, and collision detection, 3Dsellers’ Shopify customer service app allows your rockstar team to manage orders with the same Shopify helpdesk software that you use for omnichannel support.
In every conversation, your team has access to
- order data,
- buyer conversation and purchase history,
- item info,
- and shipping details.
Plus, you can cancel, refund, and take other order actions without ever leaving the ticket.
And, your Shopify help desk includes a full order management suite with advanced filters for order-specific bulk emailing.