Free ToolseBay Listing Errors
Error
21920396
Buyer Protection, Blocked Content, Account Restrictions

eBay Error 21920396: This listing has an intellectual property rights violation.

Buyer Protection, Blocked Content, Account Restrictions
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eBay's VeRO program flagged the listing for a trademark or copyright claim. Remove the protected brand content and create a new listing.

Why this happens

eBay's VeRO (Verified Rights Owner) program flagged the listing for a trademark, copyright or brand policy violation, usually because of a brand name in the title, description or images. Why eBay enforces this: Rights owners in eBay's VeRO program report listings that use their trademarks, logos or images without permission. eBay removes those listings. When it usually happens: It usually appears on replica-style listings, compatible accessories using brand names in titles, or listings with photos copied from the brand.

Example Wrong Settings

A generic phone charger listed with an Apple logo in the images and "Apple" in the title.

Example Correct Settings

Title, description and images describe the product without using a brand you do not own or are not authorized to sell.

How to fix it

  1. Read the VeRO notice in eBay Messages; it names the rights owner and the claim.
  2. In 3Dsellers, remove brand names you are not authorized to use, logos, and images copied from the brand or other sellers.
  3. Create a new listing (the removed one cannot be revived) and publish it.
  4. If you are an authorized reseller, reply to the rights owner through the contact details in the notice to get the listing reinstated.

How to prevent it

Use your own photos, write 'compatible with' instead of implying the original brand, and check VeRO participant rules before selling brand accessories.

This error in other languages

German: Dieses Angebot verstĂ¶ĂŸt gegen Rechte am geistigen Eigentum. French: Cette annonce enfreint des droits de propriĂ©tĂ© intellectuelle. Italian: Questa inserzione viola i diritti di proprietĂ  intellettuale. Spanish: Este anuncio infringe derechos de propiedad intelectual.

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21920397
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