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Error
21916389
Shipping Policy

eBay Error 21916389: Handling time is required.

Shipping Policy
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The shipping settings have no handling time. Add one to the shipping policy and republish.

Why this happens

eBay requires a listing's shipping settings and policies to include a handling time, but this listing does not include a handling time. Why eBay enforces this: Handling time tells buyers when the item will be dispatched and feeds eBay's delivery estimate. eBay requires it on every shipping policy. When it usually happens: It usually appears on custom shipping settings created without a handling time, or on imported listings.

Example Wrong Settings

Shipping policy with USPS Priority but handling time left empty.

Example Correct Settings

Shipping policy with USPS Priority and 1 business day handling time.

How to fix it

  1. Edit the shipping policy in eBay Seller Hub (or in 3Dsellers if it is a custom policy) and set a handling time, for example 1 business day.
  2. Refresh policies in 3Dsellers and republish the listing.

How to prevent it

Set handling time in every shipping policy and use business policies instead of per-listing shipping settings.

Read the help article

This error in other languages

German: Die Bearbeitungszeit ist erforderlich. French: Le délai d'expédition est requis. Italian: I tempi di imballaggio sono obbligatori. Spanish: El plazo de envío es obligatorio.

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Related Errors

Error -
51128
The dispatch time cannot be changed if an auction-style listing has a bid or ends within 12 hours, or a fixed price listing has a pending Best Offer.
Handling (dispatch) time cannot change while an auction has bids or ends within 12 hours, or a fixed-price listing has a pending offer.
Error -
19011
Please specify a shipping service and charges for this Item.
The listing has no shipping policy or its shipping details are incomplete. Assign a valid shipping policy and republish.
Error -
21919152
Shipping policy is required.
The listing has no shipping policy. Assign one and republish.
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