Free ToolseBay Listing Errors
Error
21916250
Returns & Payment Policy

eBay Error 21916250: A return option is missing or not valid. Update your return options.

Returns & Payment Policy
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The return policy is missing or eBay rejects it for this category. Assign a valid, buyer-friendly return policy and republish.

Why this happens

The listing is missing Return settings, or eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products) Why eBay enforces this: eBay requires clear return terms, and some categories need returns accepted. eBay refuses listings whose return settings are missing or break the category rules. When it usually happens: It usually appears when a 'no returns' policy is used in categories that require returns, or when return policy IDs from another site are imported.

Example Wrong Settings

A particular electronics category requires at least 30-day returns, but the current policy only allows 14-day returns.

Example Correct Settings

Change 14-day Returns → 30-day Returns

How to fix it

  1. In 3Dsellers, open the listing and check the return policy assignment.
  2. Assign an existing policy that accepts returns (30 days is the safe default). Some categories require returns to be accepted.
  3. For CSV imports, check that the return policy ID exists on the same eBay site.
  4. Publish again.

How to prevent it

Use a 30-day returns-accepted policy as your default, and keep return policy IDs site-specific in import files.

Read the help article

This error in other languages

German: Rückgabeoption fehlt oder ungültig. Aktualisieren Sie Ihre Rückgabeoptionen. French: Une option de retour est manquante ou non valide. Mettez à jour vos options de retour. Italian: Un'opzione di restituzione manca o non è valida. Aggiorna le opzioni di restituzione. Spanish: Falta una opción de devolución o no es válida. Actualiza tus opciones de devolución.

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Related Errors

Error -
21916328
Please specify a valid return policy.
eBay rejects the current return policy for this listing. Assign a valid policy that matches the category's requirements.
Error -
21917329
You've provided an invalid returns policy.
The return policy ID on the listing is not valid (deleted, wrong site, or mistyped in a CSV). Assign a current policy.
Error -
21919154
Return policy is required.
The listing has no return policy. Assign one and republish.
Error -
21920443
This P&A listing has a non-compliant domestic return policy.
Parts and Accessories listings need at least 30-day returns with the seller paying return shipping. Update the return policy.
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