Free ToolseBay Listing Errors
Error
21916328
Returns & Payment Policy

eBay Error 21916328: Please specify a valid return policy.

Returns & Payment Policy
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eBay rejects the current return policy for this listing. Assign a valid policy that matches the category's requirements.

Why this happens

eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products) Why eBay enforces this: eBay checks the return policy against category rules and site rules. A policy that was deleted, belongs to another site, or does not meet the category's requirements is refused. When it usually happens: It usually appears after policies were cleaned up in Seller Hub or when listings were copied to another eBay site.

Example Wrong Settings

A particular electronics category requires at least 30-day returns, but the current policy only allows 14 days to return the item.

Example Correct Settings

Change 14-day Returns → 30-day Returns

How to fix it

  1. In 3Dsellers, open the listing and assign a different return policy, preferably one that accepts 30-day returns.
  2. If the policy was deleted or belongs to another eBay site, refresh policies in 3Dsellers and pick a current one.
  3. For CSV imports, check the return policy ID.
  4. Publish again.

How to prevent it

Refresh policies in 3Dsellers after changing them in Seller Hub, and create return policies per eBay site.

Read the help article

This error in other languages

German: Bitte geben Sie gĂŒltige RĂŒcknahmebedingungen an. French: Veuillez spĂ©cifier des conditions de retour valides. Italian: Specifica Regole sulla restituzione valide. Spanish: Indica una polĂ­tica de devoluciones vĂĄlida.

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Related Errors

Error -
21916250
A return option is missing or not valid. Update your return options.
The return policy is missing or eBay rejects it for this category. Assign a valid, buyer-friendly return policy and republish.
Error -
21917329
You've provided an invalid returns policy.
The return policy ID on the listing is not valid (deleted, wrong site, or mistyped in a CSV). Assign a current policy.
Error -
21919154
Return policy is required.
The listing has no return policy. Assign one and republish.
Error -
21920443
This P&A listing has a non-compliant domestic return policy.
Parts and Accessories listings need at least 30-day returns with the seller paying return shipping. Update the return policy.
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