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Error
21916984
eBay System Limits & Software Issues

eBay Error 21916984: IAF token supplied is invalid.

eBay System Limits & Software Issues
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The connection token between 3Dsellers and your eBay account is invalid. Reconnect the eBay account in 3Dsellers.

Why this happens

The software you are using to manage the listing is not connected to your eBay account properly. (The "IAF Token" is what connects your eBay account to other apps, and it expires after 18 months of non-renewal) Why eBay enforces this: 3Dsellers acts on your eBay account with an authorization token. If eBay revokes it, for example after a password change or when access is removed, every request is refused. When it usually happens: It usually appears for all actions at once after an eBay password reset, security review or removal of the app in eBay's account settings.

Example Wrong Settings

eBay password changed, and 3Dsellers still uses the old authorization.

Example Correct Settings

eBay account reconnected in 3Dsellers after the password change.

How to fix it

  1. In 3Dsellers, open Settings > Channels (or the seller account page) and click Reconnect next to the eBay account.
  2. Sign in to eBay and grant access again.
  3. Retry the action.

How to prevent it

Reconnect the eBay account in 3Dsellers whenever you change the eBay password or review third-party app access.

Read the help article

This error in other languages

German: Das angegebene IAF-Token ist ungĂŒltig. French: Le jeton IAF fourni n'est pas valide. Italian: Il token IAF fornito non Ăš valido. Spanish: El token IAF proporcionado no es vĂĄlido.

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Related Errors

Error -
21917053
IAF token supplied is expired.
The eBay authorization for 3Dsellers has expired. Reconnect the eBay account.
Error -
290
You are not the seller of this item. Only sellers allowed to modify the item information.
The eBay account making the change is not the one that owns the listing. Select the right account and retry.
Error -
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The account for user ID "[____]" specified in this request is suspended. Sorry, you can only request information for current users.
The eBay account is suspended, so no listing actions are possible until eBay reinstates it.
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