Free ToolseBay Listing Errors
Error
21916545
Images

eBay Error 21916545: Data retrieval of the file specified by ExternalPictureURL failed.

Images
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eBay could not download one of the photos from its URL. Replace the broken image with a file uploaded to 3Dsellers.

Why this happens

eBay tried to download one of the listing's images from its URL and could not (broken link, server blocked eBay, image too slow to load, or a private URL). Why eBay enforces this: eBay copies every image from the address you provide. If the server is slow, blocks eBay, or the file no longer exists, eBay cannot retrieve the picture and refuses the listing. When it usually happens: It usually appears with images hot-linked from supplier sites, which often block outside downloads or remove old images.

Example Wrong Settings

An image URL points to a supplier site that blocks external downloads, or the image was deleted.

Example Correct Settings

All images are uploaded to 3Dsellers storage and open in a browser.

How to fix it

  1. In 3Dsellers, open the listing's Photos tab and open each image in a new browser tab. The one that fails to load or loads very slowly is the culprit.
  2. Delete it and upload the file directly so 3Dsellers hosts it.
  3. Publish again.

How to prevent it

Upload images to 3Dsellers during import instead of linking to supplier sites, so images stay available.

Read the help article

This error in other languages

German: Die Datei unter der angegebenen ExternalPictureURL konnte nicht abgerufen werden. French: Impossible de récupérer le fichier indiqué par ExternalPictureURL. Italian: Impossibile recuperare il file specificato da ExternalPictureURL. Spanish: No se ha podido recuperar el archivo indicado en ExternalPictureURL.

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Related Errors

Error -
10125
Picture URL has no file name.
A photo URL has no file name, so eBay cannot fetch it. Re-upload the image or use a direct link to the file.
Error -
10082
Gallery URL has no file name.
The main photo URL has no file name, so eBay cannot fetch it. Re-upload the image or use a direct link that ends in the file name.
Error -
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Picture URL has eBay domain.
A photo URL points at an eBay-hosted image from another listing. Upload the image to 3Dsellers so it gets its own URL.
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