Free ToolseBay Listing Errors
Error
21915479
Buyer Protection, Blocked Content, Account Restrictions

eBay Error 21915479: At this time, you are unable to add a charity donation to your listing because you have an unpaid donation.

Buyer Protection, Blocked Content, Account Restrictions
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eBay blocks new charity listings while the account has an unpaid donation. Pay it in eBay or remove the charity option.

Why this happens

The listing includes an eBay for Charity donation, but the account has an outstanding unpaid donation, so eBay blocks new charity listings. Why eBay enforces this: eBay for Charity collects donations from sales. When a previous donation is unpaid, eBay blocks new charity listings until the balance is settled. When it usually happens: It usually appears for sellers who add a charity percentage to many listings through a template.

Example Wrong Settings

Listing includes a 10 percent donation while a past donation invoice is unpaid.

Example Correct Settings

The donation invoice is paid, then the charity listing is published.

How to fix it

  1. Log in to eBay and open Account > Donations (eBay for Charity).
  2. Pay the outstanding donation.
  3. Republish the listing from 3Dsellers, or remove the charity donation from the listing if you no longer want it.

How to prevent it

Pay donation invoices together with seller fees, or keep charity donations off templates until billing is automatic.

This error in other languages

German: Sie können Ihrem Angebot derzeit keine Spende fĂŒr einen guten Zweck hinzufĂŒgen, da eine Spende noch nicht bezahlt wurde. French: Vous ne pouvez pas ajouter de don caritatif Ă  votre annonce pour le moment, car vous avez un don impayĂ©. Italian: Al momento non puoi aggiungere una donazione di beneficenza alla tua inserzione perchĂ© hai una donazione non pagata. Spanish: En este momento no puedes añadir una donaciĂłn benĂ©fica a tu anuncio porque tienes una donaciĂłn pendiente de pago.

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