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Error
21919451
Buyer Protection, Blocked Content, Account Restrictions

eBay Error 21919451: You cannot make changes to Include eBay Product Details preference since the listing is in a restricted state.

Buyer Protection, Blocked Content, Account Restrictions
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The listing is in a restricted state, so the eBay Product Details preference cannot change. Contact eBay or relist.

Why this happens

eBay has restricted the listing and is not allowing changes at this time. Why eBay enforces this: When eBay restricts a listing, for example during a policy or catalog review, it blocks changes to the catalog preference until the review ends. When it usually happens: It usually appears on listings linked to eBay catalog products that are under review.

Example Wrong Settings

Include eBay Product Details switched off on a listing under catalog review.

Example Correct Settings

Other fields revised; catalog preference changed after the review or on relist.

How to fix it

  1. Check the listing in eBay Seller Hub for a restriction notice (policy review, catalog lock).
  2. If the listing is otherwise fine, leave the catalog preference unchanged and republish only the other fields.
  3. If the preference must change, end the listing and relist it from 3Dsellers with the new setting.

How to prevent it

Decide whether to use eBay catalog details before the first publish.

Read the help article

This error in other languages

German: Sie können die Einstellung „eBay-Produktdetails einschließen“ nicht Ă€ndern, da sich das Angebot in einem eingeschrĂ€nkten Status befindet. French: Vous ne pouvez pas modifier la prĂ©fĂ©rence « Inclure les dĂ©tails produit eBay », car l'annonce est dans un Ă©tat restreint. Italian: Non puoi modificare la preferenza "Includi dettagli prodotto eBay" perchĂ© l'inserzione Ăš in uno stato limitato. Spanish: No puedes cambiar la preferencia "Incluir detalles del producto de eBay" porque el anuncio estĂĄ en un estado restringido.

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