Free ToolseBay Listing Errors
Error
219021
Package & Item Location

eBay Error 219021: Package weight is over the weight limit for service [shipping service name]. The maximum weight is [weight unit].

Package & Item Location
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The package weight is above the limit of the selected shipping service. Choose a service that supports the weight.

Why this happens

The Shipping Service selected does not support the weight set for the package. Why eBay enforces this: Every carrier service has a maximum weight. eBay refuses a listing whose package weight is over the limit of the selected service because the carrier would not accept the parcel. When it usually happens: It usually appears on heavy items or when weight was entered in grams but read as kilograms.

Example Wrong Settings

Package weight 35 kg with Royal Mail Tracked 48 (max 20 kg).

Example Correct Settings

Package weight 35 kg with a courier service that accepts up to 70 kg.

How to fix it

  1. In 3Dsellers, check the package weight on the listing and correct it if it is wrong (watch the unit).
  2. If the weight is right, edit the shipping policy or assign another one whose services accept that weight.
  3. Publish again.

How to prevent it

Keep separate shipping policies for heavy items and check the unit on every weight import.

Read the help article

This error in other languages

German: Das Paketgewicht überschreitet das Gewichtslimit für den Versandservice …. Das maximale Gewicht beträgt …. French: Le poids du colis dépasse la limite de poids du service …. Le poids maximum est de …. Italian: Il peso del pacco supera il limite di peso del servizio …. Il peso massimo è …. Spanish: El peso del paquete supera el límite de peso del servicio …. El peso máximo es ….

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