Free ToolseBay Listing Errors
Error
21920448
Package & Item Location

eBay Error 21920448: Specified value for dimension unit is not supported for the listing site.

Package & Item Location
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The dimension unit does not match the eBay site (inches vs centimeters). Switch the unit to the site's and republish.

Why this happens

The package dimensions use a measurement system (inches / centimeters) that the eBay site you are listing on does not accept. Some eBay sites only accept metric, others only imperial. Why eBay enforces this: Each eBay site uses one dimension unit for shipping. Mismatched units would give wrong postage. When it usually happens: It usually appears when listings are copied between eBay US and European sites.

Example Wrong Settings

Package dimensions are in inches but the listing is on eBay Germany, which expects centimeters.

Example Correct Settings

Package dimensions are in centimeters for a listing on eBay DE.

How to fix it

  1. In 3Dsellers, open the listing's package settings.
  2. Change the dimension unit to the one the eBay site uses: inches for eBay US, centimeters for most other sites.
  3. Publish again.

How to prevent it

Convert package dimensions when copying listings to another site.

This error in other languages

German: Der angegebene Wert fĂŒr die Maßeinheit wird auf dieser eBay-Website nicht unterstĂŒtzt. French: La valeur indiquĂ©e pour l'unitĂ© de dimension n'est pas prise en charge pour le site de mise en vente. Italian: Il valore specificato per l'unitĂ  di misura delle dimensioni non Ăš supportato sul sito di vendita. Spanish: El valor indicado para la unidad de dimensiones no es compatible con el sitio de venta.

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Related Errors

Error -
560
WeightUnit must correspond to predefined eBay values.
The package weight unit (metric or imperial) does not match the eBay site. Switch the measurement system to the site's and republish.
Error -
21917177
Please enter valid dimensions for your package.
The package dimensions are missing or not valid numbers. Enter length, width and height as plain numbers and republish.
Error -
715
Invalid value provided for Weight Minor. Enter a value between 0 and 15 oz.
The minor weight (ounces or grams) is outside eBay's allowed range. Enter it in the right unit and range and republish.
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