Newsroom

July 31, 2018 -- 3Dsellers, the leading all-in-one solution for fast-growing and established online merchants, today announced new platform capabilities to help online sellers manage customer relations on and off eBay. The latest 3Dsellers solution, CRM Helpdesk, organizes all support tickets in one place with a comprehensive overview of each customer and a capability of team collaboration, saving merchants time while improving customer care and increasing revenue potential.

"We know online sellers face heightened numbers of customer tickets, increased service expectations and rapidly-changing market conditions," says Alex Flom, CEO and Co-founder of 3Dsellers. "3Dsellers removes the need to manage an eBay business through different apps, providing an all-inclusive software and the CRM Helpdesk is the newest addition of an easy-to-implement solution to customer support. This release delivers eBay and Amazon sellers a solution to improve customer experience and maximize their business potential."

Highlights of the 3Dsellers CRM Helpdesk

• Inbox overview with advanced filtering capabilities
• eBay and Amazon accounts integration
• Full customer overview, including past conversations, items purchased and general buyer info
• Message templates for a simplified response, easily filtered by categories
• Team collaboration without the need to share account access
• Auto reply as well as vacation reply options

New enhancements and developments such as Gmail and social channels integration are scheduled to be added to the CRM tool throughout 2018.

Media contact: 3Dsellers press team, press@3dsellers.com