ManoMano

Only professional sellers selected by ManoMano can list products, and consumers cannot sell. Sellers must specialise in DIY, gardening, decoration, furniture or pet products. They must meet quality criteria for delivery times, returns policy, customer relationship management and dispute handling, offer reasonable prices and follow distance selling rules.

ManoMano's platform information states that sellers pay a monthly subscription and a commission on each product sold. Sellers can also pay for an optional service to feature their products. The exact subscription price and category commission rates are given during the seller application and in the seller contract.

Sellers authorise ManoMano to collect the full price of each order on their behalf. The money is held in a dedicated account for the seller at a financial institution chosen by ManoMano, and is then transferred from that account to the seller.

ManoMano can delist sellers who stop meeting its listing criteria or who break the rules or the platform terms. Other reasons include frequent late or damaged deliveries, poor or slow after-sales service, trying to get around ManoMano's invoicing and payment system, and using buyer data for anything other than handling orders.

Buyers have 14 calendar days from delivery to withdraw from a purchase without giving a reason. They may have to pay return shipping, depending on the terms. Sellers remain bound by legal guarantees, including the guarantee of conformity, and must answer withdrawal requests.

It is a commercial guarantee ManoMano offers eligible buyers to settle disputes with sellers. It covers cases such as orders not dispatched or delivered, damaged or faulty products, sellers not responding to withdrawal requests, and missing refunds or invoices. Using it does not remove the seller's own legal obligations to the buyer.