xSellco
xSellco is the original name of eDesk, an Irish software company founded in 2012 by Ray Nolan. It makes tools for online marketplace sellers: a helpdesk, a feedback request tool and a repricer.
xSellco is an Irish software company founded in 2012 by Ray Nolan that makes tools for online marketplace sellers: a helpdesk, a feedback request tool and a repricer. In 2021 the company changed its name to eDesk, the name of its helpdesk product. eDesk is a shared inbox for customer messages from marketplaces, web stores and social channels, with order details shown next to each message. The feedback tool is offered as a Feedback add-on in eDesk pricing, and the repricer is sold as Repricer.com, which xSellco combined with RepricerExpress in 2020. Current plans, trials and support are on edesk.com and repricer.com.
Key features
- Helpdesk for marketplace and web store customer messages (now eDesk)
- Automated feedback and review requests (now the eDesk Feedback add-on)
- Repricer for Amazon, eBay, Walmart and other channels (now Repricer.com)
- Order details shown next to customer messages
- Connections to Amazon, eBay and many web store platforms
FAQ
xSellco is the original name of eDesk. The company, founded in 2012 by Irish entrepreneur Ray Nolan, builds tools for online marketplace sellers, including a helpdesk, a feedback request tool and a repricer. In 2021 it took the name eDesk, after its helpdesk product. eDesk says the new name better matches a business that grew from a set of marketplace tools into a customer service platform for online sellers.
Yes. xSellco and eDesk are the same company. The xSellco name changed to eDesk in 2021, and the helpdesk product is called eDesk. Pricing, trials and support are on edesk.com. The feedback request tool is part of eDesk as the Feedback add-on, and the repricer is sold as Repricer.com. Sellers searching for xSellco tools will find them under these names.
The xSellco Repricer is sold as Repricer.com. In September 2020 xSellco bought Lucid Interactive, the company behind RepricerExpress, and merged it with Repricer.com. Repricer.com links to eDesk as a related product, and eDesk support explains how to start an eDesk trial from a Repricer.com account. Repricer.com lists Core at $99, Scale at $299 and Premium at $499 per month, with a 14-day trial.
xSellco Feedback is a tool that sends automated review requests to buyers. It is part of eDesk and appears on the eDesk pricing page as an add-on to its helpdesk plans. eDesk describes Feedback as automated review requests that target satisfied customers with selective requests on Amazon, eBay, Trustpilot and other sites. Pricing for the add-on is not shown on the main eDesk pricing page.
eDesk lists three main plans: Essential at $39 to $49 per month, Growth at $89 to $115, and Professional at $119 to $149, depending on whether you pay monthly or annually (annual billing is about 20% cheaper). Enterprise is custom priced. Plans include 1, 5 or 10 stores or marketplaces, and Enterprise has unlimited channels. The AI Agent costs $0.99 per automated outcome.
Yes. eDesk offers a 14-day free trial with full features and no credit card required. Repricer.com also offers a 14-day trial with no credit card required. You start each trial from its own website, edesk.com or repricer.com. Trial terms for the Feedback add-on are not listed on the main eDesk pricing page, so ask eDesk about them before you sign up.
xSellco accounts are now managed by eDesk. eDesk's help article says you need an Admin login to manage the subscription. It does not list self-service cancel steps; it asks customers who want to change or cancel eDesk, Repricer or Feedback to contact eDesk through its contact support page or support@edesk.com, or to speak with their Customer Success Manager.
eDesk says it connects natively with more than 300 marketplaces, web stores and social channels. Named marketplaces include Amazon, eBay, Walmart, Etsy, TikTok Shop, Kaufland, Allegro, Bonanza, Cdiscount and Mirakl-based marketplaces. Web store connections include Shopify, Magento, BigCommerce, WooCommerce, PrestaShop, Shopware and Wix. It also connects messaging channels such as WhatsApp, Facebook, Instagram and Gmail.
You can email eDesk support at support@edesk.com or use the contact form on its contact support page. eDesk also runs a help center at support.edesk.com with articles on billing, subscriptions and connecting marketplaces, plus API documentation for developers. Customers with a Customer Success Manager can contact that person for account and subscription changes.
For the helpdesk side, sellers often compare eDesk with Zendesk, Gorgias, Freshdesk, Re:amaze and ChannelReply. 3Dsellers is another option for eBay sellers, as it has a helpdesk for eBay messages along with listing and inventory tools. For repricing, the xSellco Repricer is sold as Repricer.com, and sellers can compare it with other repricing tools that support their marketplaces.
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