Whistl Parcels (formerly Parcelhub)
Whistl Parcels, formerly Parcelhub, is a UK multi-carrier delivery service that is part of the Whistl Group. Businesses get access to several domestic and international carriers through one account, one daily collection and one invoice.
Whistl Parcels, formerly Parcelhub, is a UK multi-carrier delivery service that is part of the Whistl Group. Businesses get access to several domestic and international carriers through one account, one daily collection and one invoice. Services include tracked next day, 48 hour and 3 day delivery, untracked 2 to 8 day delivery, the part tracked InSight service, international shipping to more than 220 destinations with customs support, and managed returns with a branded portal. Its shipping platform generates carrier labels and manifests and integrates with Amazon, eBay, Shopify, Magento, Linnworks, Helm and major OMS and WMS systems. It also offers proactive tracking support that handles delivery queries. The platform has no licence fees, and carrier prices are quoted per business.
Key features
- Multi-carrier shipping through one account and collection
- Tracked, untracked and part tracked services
- International shipping with customs support
- Branded returns portal
- Integrations with eBay, Amazon, Shopify and Linnworks
- Proactive tracking support and account management
FAQ
Parcelhub now operates as Whistl Parcels. The old parcelhub.co.uk address redirects to the Whistl Parcels website, and the contact page still says the Web Dispatch shipping system is coupled with your Parcelhub account. The FAQ also mentions dropping parcels at Whistl or Parcelhub depots. The site does not state when the rebrand happened.
Whistl Parcels does not publish prices. Its FAQ says pricing depends on parcel dimensions, service type, delivery speed, destination and shipping volume, and that customers benefit from negotiated carrier rates often cheaper than going direct. The shipping software itself has no licence fees, installation fees or charges for updates.
Yes. The FAQ and homepage list eBay among its ecommerce integrations, along with Amazon, Shopify, Magento, Linnworks and Helm, so orders can be imported, labels printed and tracking passed back. It also has a page aimed at marketplace sellers and supports major OMS and WMS platforms and a shipping API.
Services include tracked Next Day, 48 hour and 3 day delivery, untracked 2 to 8 day UK and international delivery, the InSight part tracked service with scan level visibility to carrier handover, international express and standard services to more than 220 destinations, and managed domestic and international returns.
Business customers can call Whistl Group on 01628 891 644 between 8:30 and 17:30, and the site footer lists 0115 950 3018. Account holders get a dedicated account manager. Members of the public tracking a parcel should contact the retailer or use the Whistl tracking portal, because customer services cannot handle public tracking queries.
No public cancellation process is published because services run on business accounts. Speak to your dedicated account manager or Customer Services, check the notice terms in your agreement and the service policies documents, and switch your label printing integrations to a new carrier before the last collection date.
UK sellers also use multi-carrier platforms such as ParcelBroker, Parcel2Go business accounts, Starshipit and Linnworks shipping, or go direct to Royal Mail Click and Drop. eBay sellers can print labels through eBay delivery or through order tools such as 3Dsellers. Compare collection options, negotiated rates and returns handling.
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