Vendsta

Vendsta is an analytics and automation tool for eBay sellers.

Vendsta is an analytics and automation tool for eBay sellers. It sends automatic, personalised eBay messages at each stage of an order, such as after purchase, after dispatch, as a feedback reminder and after positive feedback, with separate settings for domestic and international buyers and a blacklist for users you do not want to message. It can also leave automatic feedback for buyers after chosen order events. A live dashboard shows sales, net sales after eBay and PayPal fees, growth against previous periods, customer profiles and location heatmaps, and email digests summarise daily, weekly or monthly performance. Team members get role based access. Pricing is in pounds by monthly orders, with unlimited eBay accounts per subscription.

Key features

  • Automatic eBay messages by order stage
  • Automatic feedback for buyers
  • Live sales dashboard and charts
  • Customer and product profiles
  • Daily, weekly or monthly email digests
  • Team roles and CSV exports
Vendsta

FAQ

How much does Vendsta cost?

Vendsta prices plans by average monthly orders, and every plan allows unlimited eBay accounts. A 5 GBP plan covers 100 orders, Dealer is 10 GBP for 500, Marketer 20 GBP for 2,500, Trader 45 GBP for 10,000 and Retailer 75 GBP for 25,000 orders a month. Paying yearly gives two months free.

Is there a free trial of Vendsta?

Yes. Vendsta offers a full 30-day free trial with no limitations and no card details required. Setup takes a few minutes and imports your eBay data. The company recommends at least about 10 orders per month to get value from the service.

How do I cancel Vendsta?

Go to account settings in the top right drop down menu, open the Subscription tab and click Cancel Subscription. Vendsta's docs say the cancellation takes effect immediately, but you can continue using the service normally until the end of your current billing cycle. Export any data you want to keep before then.

Why does Vendsta only import 90 days of orders?

Vendsta explains that eBay only allows the past 90 days of orders to be retrieved, so it cannot import older history when you sign up. It keeps all data from the date you join, so the longer you use Vendsta the more history you build up for charts and comparisons.

How does Vendsta decide which plan I am on?

Vendsta averages your orders across all imported eBay accounts over the last three months up to your billing date. If that average will push you into a higher plan, it warns you three days before billing and moves you the day before. If it drops below your plan's lower limit, you are downgraded the following month.

How do I contact Vendsta support?

Vendsta provides live chat support inside the app and on its site, and its documentation covers billing, data exports, message setup, feedback reminders, team roles and security. The docs ask users to send questions through the live chat. PayPal payments can be arranged manually by contacting the team.

What are alternatives to Vendsta?

Other eBay feedback and messaging tools include Trackerbot for dropshippers and helpdesks such as eDesk. eBay management software such as 3Dsellers combines automatic messages, feedback tools and a buyer helpdesk with listing and order features. eBay Seller Hub also shows free sales reports and lets you leave feedback manually.

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