UVdesk
UVdesk is helpdesk software made by Webkul Software, based in Noida, India. It comes in two forms: a free open source edition built on PHP and Symfony that businesses host themselves, and a hosted SaaS version with paid plans.
UVdesk is helpdesk software made by Webkul Software, based in Noida, India. It comes in two forms: a free open source edition built on PHP and Symfony that businesses host themselves, and a hosted SaaS version with paid plans. It turns customer emails and marketplace messages into tickets and adds workflows, saved replies, agent permissions, task management, a knowledge base and form builder. For ecommerce it offers apps that connect marketplaces such as eBay, Amazon, Etsy and Flipkart, and stores such as Magento, PrestaShop, Shopify, OpenCart, CS-Cart and WordPress, so agents can see order details beside each ticket. The SaaS plans are priced per agent with a two agent minimum and a 30-day free trial.
Key features
- Ticketing for email and marketplace messages
- eBay help desk app
- Order details from connected stores
- Workflows, saved replies and agent permissions
- Knowledge base and form builder
- Free self-hosted open source edition
FAQ
UVdesk's open source edition is free with unlimited agents if you host it on your own server. The SaaS Pro plan costs $8 per agent per month billed annually or $11 month to month, and Enterprise costs $15 per agent per month annually or $18 monthly. Both paid plans require at least two agents.
Yes. Both SaaS plans, Pro and Enterprise, come with a 30-day free trial according to the pricing page. The open source edition is free forever, but you need your own hosting and some technical skill to install and maintain it, since it is a PHP and Symfony application.
Yes. UVdesk has an eBay help desk app that brings eBay buyer messages into the helpdesk as tickets. Its homepage lists eBay alongside Amazon, Etsy and Flipkart as marketplaces you can integrate so that support agents can answer marketplace customers from one system. eCommerce multichannel integration is included in the Pro plan and above.
The open source edition is free, fully customisable and self-hosted, so you handle installation, hosting, security and bug fixes. The SaaS edition is hosted by UVdesk, needs no installation and includes support and updates for a monthly per agent fee, but offers less deep code customisation than the open source version.
Create a ticket at support.uvdesk.com or email support@uvdesk.com. The contact page also lists Webkul's offices, with phone numbers +91 9870284067 for India and +1 9143531684 for the USA, and offers one to one demos and installation help. Open source users can also ask questions on the community forum.
No public cancel guide was found. For a SaaS subscription, open a support ticket or email support@uvdesk.com before your renewal date and ask for confirmation. Export tickets and customer data first. Self-hosted open source users have no subscription and can stop using the software at any time.
Other helpdesks with marketplace connections include eDesk, Urban Seller, Zendesk and Freshdesk. eBay sellers who want buyer messages together with listing, order and feedback tools can compare 3Dsellers. UVdesk is often chosen when a business wants a free self-hosted open source option.
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