Urban Seller
Urban Seller is a customer support inbox for ecommerce sellers, run by Urban Seller SA in Geneva, Switzerland.
Urban Seller is a customer support inbox for ecommerce sellers, run by Urban Seller SA in Geneva, Switzerland. It brings marketplace messages, orders, returns and customer details into one view so support teams can reply without switching between seller accounts. The eBay integration lets agents handle return requests, update cases and contact buyers from feedback they left, and it also connects to Amazon, Magento, Shopify, Linnworks, Veeqo, PayPal, email accounts, Facebook and Twitter. Features include reply templates and macros, ticket assignment with collision detection, team notes, rules and labels, automatic translation, out of office auto replies, role based permissions and workload reports. All plans include every feature, and a 14-day free trial needs no card.
Key features
- Unified inbox for marketplace and email messages
- eBay returns, cases and feedback handling
- Templates, macros and auto responses
- Ticket assignment with collision detection
- Automatic message translation
- Performance and workload reports
FAQ
Urban Seller has three published plans and a custom Enterprise option. Small costs $59 per month, or $49 per month billed annually, for 500 tickets. Medium costs $109 or $99 for 3,000 tickets, and Large costs $169 or $149 for 6,000 tickets. Every plan includes all features with unlimited accounts and agents.
Yes. Urban Seller offers a 14-day free trial with no credit card required. The terms say trials are provided as is, and unless you buy a subscription before the trial ends your access may be suspended and trial data may be deleted. You can also book a demo or pay for fully assisted setup.
The eBay integration lets agents handle return requests, update cases and contact customers directly from the feedback they left. Messages appear in a unified inbox with order details, so agents can reply with templates and macros, add team notes and assign tickets without logging in to each eBay account separately.
The terms state that subscriptions renew automatically for successive periods until cancelled and that fees are generally non-refundable. No self-service cancel steps are published, so email support@urbanseller.com before your renewal date and ask for confirmation. You can request your customer data for export within 30 days after termination.
Email support@urbanseller.com, call +44 (0) 20 8998 1111, or use the Zendesk based help center, where you can also submit a request. Small plans include email support, while Medium, Large and Enterprise plans include email and phone support. The company address is in Vesenaz, Geneva, Switzerland.
Under the terms, your right to use the service ends at termination. If you ask within 30 days of termination, Urban Seller will make your customer data available for export, after which it may delete it in the normal course, subject to legal retention rules and its data processing addendum.
Other marketplace helpdesks include eDesk, UVdesk, Zendesk and Gorgias. eBay sellers who want buyer messages alongside listing, order and feedback tools can compare 3Dsellers, which includes a helpdesk for eBay messages. Compare ticket limits, per agent pricing and how each tool handles eBay returns and cases.
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