Stamps.com

Stamps.com is a US online postage service that lets businesses print USPS stamps and shipping labels from a computer, and also buy labels for UPS, FedEx, DHL Express and GlobalPost. It was founded in 1996.

Stamps.com is a US online postage service that lets businesses print USPS stamps and shipping labels from a computer, and also buy labels for UPS, FedEx, DHL Express and GlobalPost. It was founded in 1996. Investment firm Thoma Bravo took the company private in October 2021, and the company renamed itself Auctane in December 2021. Auctane also owns ShipStation, ShippingEasy, Endicia and Metapack. For online sellers, Stamps.com can import orders from eBay, Amazon and shopping carts, print labels in batches, and post tracking numbers back to eBay. It charges a monthly subscription on top of postage, with a free trial for new accounts.

Key features

  • Print USPS stamps and discounted shipping labels
  • Import orders from multiple eBay accounts and other channels
  • Automatic upload of tracking numbers to eBay
  • Batch label printing
  • Labels for UPS, FedEx, DHL Express and GlobalPost
  • Free carrier pickups and address verification
Stamps.com

FAQ

How much does Stamps.com cost?

Stamps.com has three monthly plans. Basic costs $14.99 a month for one user, up to 25 stamps and 10 shipping labels a month. Professional costs $29.99 a month for three users with unlimited stamps and labels, plus live chat and phone support. Multi-Location costs $49.99 a month. Postage is paid on top of the plan fee, with advertised discounts of up to 90% off carrier rates.

Is there a Stamps.com free trial?

Yes. New Stamps.com accounts get a free trial. The pricing page describes a 30-day trial, and the eBay integration page says 4 weeks with free mailing supplies, a free 5 lb digital scale and free pickups. The paid plan starts automatically when the trial ends, and the cancel page warns you may be charged up to one additional service fee at the end of the billing cycle.

How do I cancel Stamps.com?

To cancel online, log in, choose Manage Account from the My Account menu, select Change/Cancel Plan in Account Settings, then click the link to close your account. You can also call 1-855-889-7867, Monday to Friday, 6am to 6pm Pacific Time. Cancel at least 24 hours before your billing date. You will receive a cancellation confirmation email when the account is closed.

Does Stamps.com work with eBay?

Yes. Stamps.com connects to eBay so you can import orders with one click, including orders from multiple eBay accounts into one screen, and print labels in batches. After you print a label, it posts the USPS tracking number, ship date and mail class back to your eBay account automatically. The eBay integration page also says it supports eBay Guaranteed Delivery.

Who owns Stamps.com?

Stamps.com is owned by Auctane. Investment firm Thoma Bravo bought Stamps.com in October 2021 for about $6.6 billion and took it private, and the company renamed itself Auctane in December 2021. Auctane also runs ShipStation, ShippingEasy, Endicia and Metapack. Stamps.com still operates under its own brand, and its terms say the service is operated by Auctane, Inc. doing business as Stamps.com.

Do I get my postage balance back when I cancel Stamps.com?

Stamps.com's terms say that when you close your account, non-promotional postage balances are refunded according to USPS regulations. The refund can be delayed or applied to any fees you still owe. Free postage from promotional offers may expire and be forfeited when you cancel. Because the service bills in arrears, expect a final monthly fee for the month in which you cancel.

How do I contact Stamps.com support?

Stamps.com's cancel page lists customer care at 1-855-889-7867, Monday to Friday, 6am to 6pm Pacific Time, while its terms list 1-888-434-0055, Monday to Friday, 8am to 8pm Central. Self-help articles are at help.stamps.com. The Basic plan includes only chatbot and help center support; live chat and phone support start with the Professional plan.

Which carriers does Stamps.com support?

Stamps.com supports USPS, UPS, FedEx, DHL Express and GlobalPost. Its pricing page advertises discounts of up to 90% off carrier rates and free pickups with UPS, USPS and FedEx. Certified Mail and Registered Mail are included from the Professional plan up. For eBay orders, tracking details are posted back to eBay automatically after you print the label.

What are alternatives to Stamps.com?

Common alternatives for printing shipping labels for eBay orders include buying labels directly in eBay, ShipStation (also owned by Auctane), Shippo, Pirate Ship and Veeqo. Some sellers began comparing options after Auctane raised fees on its shipping platforms in 2023. Choose based on the monthly fee, the carriers you use, how many sales channels you import from, and whether you need batch printing.

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