Shippo

Shippo is a web-based multi-carrier shipping platform and API for online sellers.

Shippo is a web-based multi-carrier shipping platform and API for online sellers. It imports orders from marketplaces and store platforms, including eBay, Etsy, Amazon, Walmart, TikTok Shop and Shopify, and lets users compare rates and print labels from carriers such as USPS, UPS, FedEx and DHL Express. Tracking created in Shippo syncs back to connected stores. The web app has a free Starter plan for up to 30 labels a month, a paid Pro plan with volume tiers, and a custom-priced Premier plan. Shippo also sells a separate shipping API for developers. On Trustpilot, reviewers praise its rates and ease of use, while others report surprise carrier surcharges and slow support replies.

Key features

  • Multi-carrier rate comparison and label printing
  • Order import from eBay, Etsy, Amazon, Walmart and Shopify
  • Tracking sync back to the selling channel
  • Return labels and automations
  • Branded tracking pages and emails on Pro
  • Shipping API for developers
Shippo

FAQ

How do I cancel Shippo?

To close a Shippo account, click the Account icon, open Billing and check Invoices & Transactions for any pending purchases. Then click the Account icon, select Plan, go to the Plan tab and click Close Account. Pick a reason and confirm. Closing cannot be undone. If you are on Pro, downgrade first to stop monthly fees. Starter users are not charged for an unused account.

How much does Shippo cost?

Shippo's Starter plan is free for up to 30 labels a month. Pro uses volume tiers from $19 to $199 per month for 31 to 10,000 labels, with a 10% discount on annual billing. Premier has custom pricing and unlimited labels. If you ship more than your tier allows, Shippo moves you to the next tier and bills it at the start of your next billing cycle.

Is Shippo free, and is there a free trial?

Shippo has a free Starter plan rather than a time-limited trial. It covers up to 30 labels a month for one user and includes Shippo's discounted USPS, UPS, FedEx and DHL Express rates. You still pay postage and any insurance. Connecting your own carrier account costs 5 cents per label on Starter. The pricing page does not mention a free trial of the paid Pro plan.

How do I connect eBay to Shippo?

In Shippo, go to Settings, open the Stores tab and select eBay, then click Continue and approve the connection. Paid eBay orders import automatically to the Orders page; orders still in Active status are not imported. After you buy a label, tracking syncs back to eBay and the order shows as fulfilled. Shippo supports eBay.com and eBay.ca, and multiple eBay accounts share one orders list.

Which marketplaces and carriers does Shippo work with?

Shippo lists eBay, Etsy, Amazon, Walmart and TikTok Shop as marketplace integrations. Store platforms include Shopify, WooCommerce, BigCommerce, Wix, Squarespace, Square, Magento 2 and Webflow. For carriers it supports USPS, UPS, FedEx, DHL, Canada Post, Royal Mail, DPD, GLS, Deutsche Post and others. Shippo also offers a shipping API for businesses that want to connect their own systems.

How do I contact Shippo support?

Shippo's plan overview lists support by plan. Starter users get email support. Pro users can reach shipping support experts by email and phone. Premier customers get a dedicated account team. Inside the Shippo dashboard, the Support button opens the contact options available on your plan. The help center at support.goshippo.com also has guides for carriers, stores, refunds and billing.

Does Shippo refund subscription fees if I downgrade or cancel?

No. Shippo bills subscription fees at the start of each cycle, so you prepay for the coming month. Its help center says it does not offer refunds, prorated or otherwise, if you downgrade or cancel before the billing cycle ends. Unused shipping labels are handled separately and can be refunded through Shippo's label refund process described in its help center.

Why did Shippo charge me extra after my package shipped?

This is a common complaint. Shippo's Trustpilot page, rated 3.2 out of 5 from about 555 reviews, includes 2026 reviews describing surcharges billed after delivery, especially on international shipments, plus complaints about slow email support and account holds. Carriers can bill adjustments when weight, size or destination details differ from what was entered, so measure packages carefully and check surcharge rules before buying labels.

What are the best Shippo alternatives?

Alternatives for eBay sellers include ShipStation, from $14.99 per month; ShippingEasy, free for up to 25 shipments a month; Veeqo, Amazon's free multichannel shipping software that supports eBay; Pirate Ship, which has no monthly fees; Ordoro, with a free shipping app; and Descartes ShipRush, from $9.95 per month. The right choice depends on volume, carriers and whether you need inventory features.

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