ReplyManager
ReplyManager was a message management tool for eBay and Amazon sellers that gathered buyer emails into one inbox with templates and an autoresponder.
ReplyManager was a message management tool for eBay and Amazon sellers that gathered buyer emails into one inbox with templates and an autoresponder. eDesk acquired ReplyManager in 2015 and now presents eDesk as its replacement, with the same central inbox connected to many more marketplaces, webshops and social channels. eDesk adds AI suggested replies, an AI Agent that can answer customers and handle returns or cancellations, rule based automations, SLA tracking, reporting and customer satisfaction surveys. It shows order and tracking details beside each ticket. eDesk plans are priced per user per month with a charge per AI Agent outcome, and a 14-day free trial is offered without a credit card.
Key features
- Central inbox for eBay, Amazon and webshop messages
- Order and tracking details beside each ticket
- Templates, snippets and rule based automations
- AI Agent replies charged per outcome
- SLA alerts and performance reporting
- CSAT surveys and review requests add-on
FAQ
eDesk acquired ReplyManager in 2015. The old replymanager.com address now leads to an eDesk page saying ReplyManager is part of eDesk, and that the features ReplyManager users liked, such as the central inbox and autoresponder templates, are available in improved form in eDesk with connections to more marketplaces and platforms.
Not as a separate product. eDesk markets itself as the replacement, so new customers sign up for eDesk plans instead. If you had an old ReplyManager account, contact eDesk support to ask about access, since the site does not describe any remaining ReplyManager log in.
eDesk sells Essential, Growth, Professional and Enterprise plans priced per user per month, with annual billing about 20% cheaper. Professional was shown at $119 per user per month and Enterprise is custom. The AI Agent is included on every plan, but eDesk charges $0.99 each time it resolves a ticket with a reply or action.
Yes. eDesk offers a 14-day full feature free trial that includes its most comprehensive plan and add-ons, and no credit card is needed. At the end of the trial your data and setup remain but you cannot use the service until you choose a plan. eDesk also advertises a 30-day guarantee.
Under eDesk's terms you must give at least 14 days written notice before your next billing date. With that notice, the account closes at the end of the paid period and is not charged again; notice given later means one more billing period. Refunds are not given for cancellations or downgrades.
The contact page says support is available 24/7 by email, phone and chat. Email support@edesk.com, or call +1 917 688-2333 in the US, +44 20 3322 4848 in Great Britain or +353 1 67 60777 in Ireland. The help center at support.edesk.com has guides and videos.
Other marketplace helpdesks include Urban Seller, UVdesk, Zendesk and Gorgias. eBay focused sellers can also use eBay management software with a built in helpdesk such as 3Dsellers, which combines buyer messages with listing and order tools. Compare channel support, per user pricing and how each tool handles eBay returns and cases.
Use 3Dsellers instead
3Dsellers is a listing, order and customer service platform for eBay and other marketplaces.
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