ReplyMag

ReplyMag is an eBay message reply manager. It is meant to help eBay sellers read and answer buyer messages faster, so buyers get a reply sooner. It is not the same product as ReplyManager, the eBay and Amazon messaging tool that eDesk acquired in 2015. Sellers comparing it with other tools should check which eBay message features each one offers.

No. ReplyMag and ReplyManager are different products with similar names. ReplyManager is an eBay and Amazon messaging tool that eDesk acquired in 2015. ReplyMag is a separate eBay message reply manager. When you search for either one, check the company name and website so you compare the right tool and read the right reviews.

If you connected ReplyMag to eBay, sign in to eBay, open Account settings and find the section for third-party app access or permissions. Remove any app you do not use. This revokes its token so it cannot read your messages or orders. Changing your eBay password is a further precaution if you shared login details with any tool.

Check whether the tool supports multiple eBay accounts, message templates and automatic replies. Order details shown beside each conversation save time, because you do not need to open eBay to see what the buyer bought. Look at how pricing works, per user or per order volume, and use a free trial to test how it handles eBay messages.

Tools that bring eBay buyer messages into one inbox include eDesk, ChannelReply, Replyco, ReplyDesk and the 3Dsellers helpdesk. Some also connect Amazon, Etsy, Shopify and Walmart. Compare whether each supports multiple eBay accounts, message templates, order details beside the conversation, and automatic replies, and check pricing per user or per order volume.