Replyco
Replyco is a cloud helpdesk for online sellers. It pulls customer messages from marketplaces, web shops, email and social channels into one shared inbox and shows order details next to each ticket.
Replyco is a cloud helpdesk for online sellers. It pulls customer messages from marketplaces, web shops, email and social channels into one shared inbox and shows order details next to each ticket. For eBay sellers it includes a Cases module for Item Not Received cases, returns, refunds and replacements, plus feedback notifications. Other features include templates, auto-responders, rules, labels, team assignment, reporting and AI writing help. Replyco started in the UK and was acquired by Billbee, a German multichannel order tool, in April 2023. Its website now describes it as part of the comrce software hub, which also includes Billbee. Old replyco.com links redirect to replyco.io. Replyco offers ticket-based and user-based monthly plans priced the same in EUR, USD and GBP, with a 7-day free trial.
Key features
- Shared inbox for marketplace, shop, email, live chat and social messages
- eBay Cases module for Item Not Received cases, returns, refunds and replacements
- Order details shown next to each ticket
- Templates, auto-responders, rules and labels
- AI writing assistant, conversation summaries and auto-translation
- Team assignment and helpdesk reporting
FAQ
Replyco's FAQ says you cancel by emailing help@replyco.com. A monthly subscription stays active until the next renewal date, while an annual subscription ends when you make the request. If you want a refund under the money-back guarantee, say so explicitly in the same email. Refunds go back to the original payment method and can take up to 14 days. Your data stays on Replyco servers for 30 days after cancellation.
Replyco has two pricing models. Ticket-based plans cost 9 per month for 50 tickets, 49 for 350 tickets and 299 for 2,500 tickets, with extra tickets at about 0.30 to 0.32 each. User-based plans cost 65, 55 or 45 per user per month depending on team size, and teams of 16 or more users get a quote. The same figures apply in EUR, USD and GBP.
Yes. Replyco offers a 7-day free trial with full access, and its FAQ says no credit card is needed to start. You can ask support to extend the trial. After you subscribe, Replyco lists a money-back guarantee of 14 days for monthly plans and 30 days for annual plans, and it suggests running Replyco in parallel with your current helpdesk while you test it.
Billbee, a cloud multichannel tool used by more than 18,000 small and mid-sized online retailers, acquired Replyco on April 6, 2023. It was Billbee's first acquisition. Replyco kept its own name and product. At the time, Replyco's CEO said the deal was not meant to cause massive price increases. Replyco's website now describes the product as part of the comrce software hub, which also includes Billbee.
Yes. Replyco's Cases module lets eBay sellers process Item Not Received cases, returns and refunds, offer replacements and take other actions on eBay claims from inside the helpdesk. Administrators get access automatically, while standard users and staff need View and Edit permission from an admin. Only cases opened after the feature is switched on or the trial starts sync into the Cases tab; older cases appear only as eBay system notifications.
Replyco connects to the eBay, Amazon, Etsy, OTTO Market and Kaufland marketplaces. It also supports Shopify, WooCommerce, BigCommerce and Magento stores, plus Gmail and other email accounts, Facebook, Instagram, WhatsApp, Telegram and its own live chat widget. It integrates with Billbee as well. Order details from connected marketplaces are shown next to each customer message, so agents do not need to switch between systems.
Replyco's FAQ lists help@replyco.com as the main support email and says help is offered by phone, email and chat. The same address is used for cancellations, refund requests and trial extensions. If an integration you need is missing, the FAQ suggests contacting support, checking the public comrce roadmap, or connecting the channel through a POP or IMAP email account.
On Trustpilot, Replyco had a 3.0 out of 5 rating from 37 reviews when checked in September 2026. Positive reviews praise responsive support and handling many channels in one place. Negative reviews from 2026 mention a move to subscription plus usage-based fees, slow development with few new integrations, missing basics such as screenshot attachments and CC, and AI features that lag behind competitors.
Alternatives for marketplace customer service include eDesk, which is built for eCommerce sellers, and general helpdesks such as Zendesk, Freshdesk and Help Scout. 3Dsellers is another option for eBay sellers, with a helpdesk for eBay messages alongside listing, feedback and order tools. When comparing, check eBay case handling, which marketplaces are connected, and whether pricing is per ticket or per user.
Use 3Dsellers instead
3Dsellers is a listing, order and customer service platform for eBay and other marketplaces.
eBay AI tools
Write eBay titles, descriptions and item specifics with AI, for one listing or many.
Learn more ->
eBay listing software
Create, edit and bulk update eBay listings, apply listing templates and upload CSV files.
Learn more ->
Claude MCP
Connect 3Dsellers to Claude and manage products, listings and orders by asking in plain language.
Learn more ->
Ready to scale your eBay business? Start a Free Trial
No credit card required, cancel any time.
