ReadyCloud
ReadyCloud is an ecommerce CRM with add-on modules for shipping, returns and post-purchase marketing.
ReadyCloud is an ecommerce CRM with add-on modules for shipping, returns and post-purchase marketing. The core CRM builds customer profiles from order history across sales channels and adds notes, tasks, calendars and SMS or email Action Alerts. ReadyShipper X adds multi-carrier label printing with discounted USPS rates, and ReadyReturns adds a returns portal with UPS QR code returns at over 5,000 UPS Stores. There is also an IT asset return module for companies. ReadyCloud's pricing page lists Amazon, eBay, Walmart, Shopify, BigCommerce, WooCommerce, Square and others as free standard sales channels, and its FAQ says it works with eBay, so eBay orders can be pulled in. Premium integrations such as NetSuite, ChannelAdvisor and Magento 2 cost extra.
Key features
- Cross-channel ecommerce CRM with customer order timelines
- ReadyShipper X multi-carrier shipping with discounted USPS rates
- ReadyReturns returns portal with UPS QR code returns
- Action Alerts for post-purchase SMS and email
- Tasks, notes and calendar for team collaboration
- IT asset retrieval module for company equipment
FAQ
ReadyCloud CRM costs $24 per user per month. Adding ReadyShipper X shipping costs $39 per user per month, and ReadyReturns costs $129 per site per month. Standard sales channel integrations are included for free, while premium integrations such as NetSuite, ChannelAdvisor, Shopify Plus and Magento 2 cost $99 per integration per month. There are no contracts.
Yes. ReadyCloud's terms say paid accounts are billed starting on the 14th day after the account is created, and you are not charged if you cancel before that first invoice. The homepage offers a free trial signup with just an email. Upgrading from the complimentary Basic account to a paid plan ends the trial and bills the first month immediately.
Yes, according to ReadyCloud's own pages. Its FAQ says ReadyCloud works with Amazon, eBay, BigCommerce, 3dcart, Shopify and WooCommerce, and the pricing page lists eBay among the free standard sales channels. This lets eBay orders appear in the CRM alongside other channels. Check the current integration details in the ReadyCloud App Store before relying on it for shipping eBay orders.
ReadyCloud requires cancellation by email. Send a formal request to the address in its Terms of Service with your name, company, business email, phone and reason. Cancelling before the end of your paid month takes effect immediately. ReadyCloud bills monthly in advance and gives no refunds or credits for partial months, so time the request before your next billing date.
No. ReadyCloud CRM is cloud-based. Some plugins, such as ReadyShipper, require a download and run as a hybrid cloud application. The FAQ lists requirements of an i3 processor with Windows 7, 8 or 10, Java and 2GB of memory, and says it is also compatible with Mac. ReadyShipper X and ReadyReturns need an active ReadyCloud license per user.
ReadyCloud support is available Monday to Friday, 9am to 6pm Pacific Time, by toll-free phone at 877-818-7447 or by email at the address shown on its FAQ page. The website also has a Contact Us form and a Contact Sales option for demos. Release notes and API documentation are linked from the site footer.
For shipping labels, alternatives include ShipStation, Shippo, Ordoro and Veeqo. For returns, Loop Returns, AfterShip Returns and ReturnGO are common choices. For multichannel orders and customer messages including eBay, sellers also compare tools like 3Dsellers, Sellbrite and Linnworks. Compare per-user pricing, carrier discounts and which sales channels are included without extra fees.
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