Order Desk
Order Desk is an order management hub used heavily by print on demand and dropshipping businesses.
Order Desk is an order management hub used heavily by print on demand and dropshipping businesses. It imports orders from stores and marketplaces, including eBay, into one dashboard and routes each item to the right supplier, print shop or fulfillment service. A rules engine automates actions such as tagging, splitting and sending orders, and custom exports produce files in whatever format a supplier needs. The company lists more than 400 integrations and offers an API for building custom connections. Plans combine a monthly fee with a per order fee, and there is no contract. A 30-day trial waives the subscription fee, and support is handled through a knowledge base with more than 600 guides and a contact form.
Key features
- Order import from stores and marketplaces including eBay
- Rules engine for automated order routing
- Custom CSV exports sent by email or FTP
- 400 plus supplier, print shop and channel integrations
- Multiple stores under one Plus subscription
- API for custom integrations
FAQ
Order Desk has three plans that combine a monthly fee with a per order fee. Starter costs $20 per month plus 25 cents per order with up to three integrations and one user. Pro costs $60 per month plus 10 cents per order with unlimited integrations and users. Plus costs $125 per month plus 5 cents per order and includes unlimited Pro stores.
The 30-day trial waives the monthly subscription fee and includes full access. The per order fee is always calculated from the previous month, so orders created during the trial appear on your first bill. In exchange, orders in your last month with Order Desk are free if you leave. If you need more trial time, the company asks you to send a note.
Yes. Order Desk has an eBay integration page and lists eBay among its sales channel connections. Orders imported from eBay can be filtered, routed to suppliers or fulfillment services with rules, and exported in custom formats. Tracking and shipment updates are handled through the connected services. Check the integration setup guide in the help center for current eBay options.
Order Desk does not require a contract and says you can cancel at any time. Because order fees are billed in arrears, your final invoice includes orders from the prior period, while orders in your final month are not charged. Detailed steps were not on the pages checked, so use your store billing settings or ask support through the contact form.
No, within reason. The pricing FAQ says orders older than a month are not added to the bill, so you can import historical orders to keep records in one place. You do pay the per order fee for every current order brought into Order Desk, but many cart and marketplace integrations have filters to limit which orders are imported.
The contact page points first to the knowledge base, which holds more than 600 guides and walkthroughs, and then to a contact form for technical questions. Emails are typically answered Monday to Friday between 8am and 8pm Eastern time. Users can also join the Order Desk Insiders Facebook group to swap workflows with other merchants.
Other order routing and management tools include SKUPREME, Teapplix, SKULabs and ShipStation, and print on demand sellers sometimes rely on their supplier's own store apps. eBay focused sellers who mainly need order processing, messaging and listing tools can use eBay management software such as 3Dsellers. The best fit depends on how many suppliers you route orders to.
Use 3Dsellers instead
3Dsellers is a listing, order and customer service platform for eBay and other marketplaces.
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