KeyCRM
KeyCRM is a Ukrainian CRM for online shops and marketplace sellers.
KeyCRM is a Ukrainian CRM for online shops and marketplace sellers. It gathers orders from marketplaces and web stores, tracks order statuses and tasks for staff, manages products and stock, and puts customer chats from Telegram, Viber, Instagram, Messenger and email in one inbox. For eBay, it imports auction and fixed-price orders from one or more stores through eBay's official API, records eBay fees as expenses, handles multiple currencies, and sends tracking numbers back to eBay. It connects to carriers such as UPS, DHL, FedEx, USPS, Ukrposhta and forwarding services, and can print labels and customs documents. Other channels include Etsy, Amazon, Shopify, Rozetka, Prom and OLX. Billing is usage-based after the month ends, with a free first period.
Key features
- eBay order import from multiple stores through the official API
- Order statuses, tasks and expense tracking including eBay fees
- Unified inbox for Telegram, Viber, Instagram, Messenger and email
- Carrier integrations with tracking numbers sent back to eBay
- Products, stock and made-to-order production tracking
FAQ
KeyCRM has one plan starting at $19 a month, charged on the 1st of the next month based on what you used. Extra orders, leads, chat messages and storage are billed in $9 steps above the included amounts. Employees, customers and products are unlimited. Marketplace integrations such as Amazon, Etsy and Shopify cost $19 a month, and messenger numbers cost $15 to $25 a month.
Yes. KeyCRM gives full functionality for up to 30 days without payment. Billing then starts on the 1st of the following month and is based on your actual usage. KeyCRM says it does not store your card or take payments automatically, so you pay invoices yourself.
KeyCRM imports all eBay orders, both auction and fixed price, from one or several eBay stores. You can track statuses, assign tasks to staff and record expenses, including eBay fees. It supports multiple currencies, generates tracking numbers with carriers and sends them to eBay, and prints labels and customs documents such as IOSS forms. Setup takes about 10 to 15 minutes.
KeyCRM says it connects through eBay's official API, so it does not rely on scraping or browser automation. It also notes that it cannot protect you from eBay policy problems unrelated to KeyCRM, such as late shipping or listing violations. Performance on eBay still depends on how you handle orders and buyers.
Because KeyCRM bills after each month based on usage and does not charge a stored card, there is no automatic payment to cancel. To close your account, contact support by email at support@keycrm.app, by phone on +38 (073) 121 32 00, or through Telegram or Viber. Export your orders, customers and products before the account is closed.
KeyCRM connects to eBay, Etsy, Amazon and Shopify, and to Ukrainian marketplaces including Rozetka, Prom, OLX, Epicentr, Kasta and Allo. Carriers include Nova Poshta, Ukrposhta, Meest, UPS, DHL and FedEx, plus forwarding services such as WesternBid and SkladUSA. It also links to banks, payment services and messengers.
KeyCRM support can be reached by email at support@keycrm.app, by phone on +38 (073) 121 32 00, and through Telegram, Viber and Facebook Messenger. There is also live chat, a help center at help.keycrm.app in Ukrainian and Russian, API documentation at docs.keycrm.app, and video tutorials on YouTube.
For eBay sellers who want orders, buyer messages and listings in one tool, 3Dsellers and eDesk are common choices, and Base.com covers orders and shipping across many European marketplaces. Sellers who mainly need a general CRM with messenger channels may compare other CRMs popular in Ukraine. Check support for Ukrainian carriers if you ship from Ukraine.
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3Dsellers is a listing, order and customer service platform for eBay and other marketplaces.
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