Kayako

Kayako lists Kayako One, its full help desk, at a flat $79 per agent per month plus $1 for each ticket that its AI resolves. Kayako presents this as a predictable model compared with the per-resolution fees charged by Zendesk, Intercom and Gorgias. For an exact quote based on your team size and ticket volume, Kayako asks you to talk to its team.

You pay $1 only when Kay, Kayako's AI agent, fully resolves a ticket without a human agent, either by taking an action or by giving an answer the customer confirms solves the problem. Escalations to humans, partial resolutions and simple deflections are not charged. Kayako says there are no seat fees or setup fees for Kay, and it can also run on your existing help desk.

Kayako's website does not advertise a free trial. Instead it offers a quick product tour, a demo request and a strategy session with its implementation team, which reviews your ticket volumes and plans a phased rollout. If you need a trial, ask for one during the demo, since the public pages do not say whether one is available.

There is no cancel button inside Kayako. To end a subscription, email cancellations@trilogy.com and include either a copy of a paid invoice or the billing email and mailing address registered on the account. You can ask for a full backup of your instance in the same request, or ask for immediate deletion of all data, which cannot be undone.

Yes. Kayako's cancellation article says you can request a full backup or data dump of your instance when you close the account. It also links to guides on exporting Kayako data to another support system, exporting users and organizations through the API, and preparing for a migration by restricting customer access and requesting a full backup.