Gorgias

Gorgias charges by ticket volume, not per agent. Starter is $40 a month with 50 tickets. Basic is $90 a month, or $77 a month billed annually, with 300 tickets. Pro is $550 a month, or $471 billed annually, with 2,000 tickets. Advanced is $1,430 a month, or $1,227 billed annually, with 5,000 tickets. Extra tickets cost $0.36 to $0.40 each, and AI Agent interactions past the limit cost $1.50 each.

Yes. According to the Gorgias help center, your 30-day free trial starts as soon as you create and verify your helpdesk. During the trial you can send up to 20 outbound email ticket messages a day, 150 a week and 600 in total, and you cannot create a help center. Setup work is kept when you upgrade. If you do not upgrade, Gorgias deletes the account and data after 90 days.

The account owner or an admin opens Settings, then Account, then Billing and usage. On the Helpdesk card, click Manage, then Cancel auto-renewal, and follow the prompts to pick a reason and confirm. The subscription stays active until the renewal date, and add-ons such as AI Agent, Voice and SMS end at the same time. Accounts on managed plans request cancellation through their Customer Success Manager.

The Gorgias help center says that, under its Master Subscription Agreement, Gorgias is not required to issue a refund when you cancel. You still owe any fees and overages incurred before the cancellation takes effect. Because cancellation only takes effect at your next renewal date, you can keep using the helpdesk until then. Gorgias suggests downgrading to a smaller plan if your volume or budget has dropped.

Not directly. Gorgias has no eBay integration of its own. eBay messages only come into Gorgias through ChannelReply, a third-party app with its own subscription. With it, each agent gets their own Gorgias login instead of sharing an eBay account, can start conversations with buyers who purchased, and can answer with macros filled with order details. ChannelReply also brings in eBay Resolution Center updates and messages from Amazon, Walmart, Etsy, Back Market and Newegg.