Freshdesk

Freshdesk has three paid plans, priced per agent per month and billed annually in USD: Growth at $19, Pro at $55 and Enterprise at $89. Annual billing saves 20% over monthly billing. All three include the first 500 Freddy AI Agent sessions, and extra sessions cost $49 per 100. Pro and Enterprise can add Freddy AI Copilot for $29 per agent per month, and day passes for occasional agents are sold separately.

Yes. Freshdesk offers a 14-day free trial. When you sign up, you get the Enterprise plan for 14 days, and Freshdesk alerts you before the trial ends. To keep using it, you pick a plan and pay by credit card. If you do not choose a plan, the account is suspended. Freshdesk accepts Visa, Mastercard, Discover and American Express, but not PayPal.

An Account Administrator goes to Admin, then Account, then Account Details, and clicks Cancel account under Account Status. After choosing a reason, click Request cancellation, and Freshdesk will reach out about the request. Export your data first, since exports can take up to 10 business days. Freshdesk deletes the account and its data 14 days after the subscription end date. You can reactivate within 14 days by emailing support@freshdesk.com.

No. Freshdesk says it is a pay-as-you-go service with no cancellation fees. You can cancel whenever you want, but the cancellation only takes effect at the end of your current term. Downgrades also happen at the end of the term, while upgrades apply right away. You change your plan from the Billing section inside your Freshdesk account.

Freshdesk has no eBay listing or order tools of its own. Sellers usually connect eBay through ChannelReply, a third-party app for Freshdesk. It brings eBay, Amazon, Walmart, Shopify, Etsy, Back Market and Newegg messages into Freshdesk tickets. Replies sent from Freshdesk show up in eBay messages, and agents can manage Resolution Center cases, issue refunds, and approve or decline cancellations and Best Offers. ChannelReply is sold separately.