ChannelAdvisor
ChannelAdvisor, now part of Rithum, is a multichannel e-commerce platform that helps brands and retailers list products, manage inventory and orders, and run marketplace ads on channels such as eBay, Amazon, Walmart and Google Shopping.
ChannelAdvisor is a multichannel e-commerce platform that helps brands and retailers list products, manage inventory and orders, and run marketplace ads on channels such as eBay, Amazon, Walmart and Google Shopping. CommerceHub completed its acquisition of ChannelAdvisor in November 2022. On December 12, 2023, CommerceHub, ChannelAdvisor and Dsco were combined under a new name, Rithum. The ChannelAdvisor platform is part of Rithum's offering for brands, with its own login at complete.channeladvisor.com, and support requests are raised through Rithum's knowledge center. Rithum does not publish prices; it sells through demos and custom quotes, and reviewers report a monthly fee plus a share of revenue.
Key features
- Marketplace listings and product data mapping across many channels
- Inventory and order management for brands
- Retail media campaign management, including eBay Promoted Listings Advanced support
- Paid search, shopping ads and product feeds
- Commerce insights and reporting
FAQ
ChannelAdvisor is part of Rithum. CommerceHub acquired ChannelAdvisor in 2022, and on December 12, 2023, CommerceHub announced that it, ChannelAdvisor and Dsco would operate under one name, Rithum. The combined business serves a network of more than 40,000 brands, retailers and suppliers. The ChannelAdvisor name is used for a product within Rithum rather than as a separate company.
Rithum for Brands is the name Rithum uses for the ChannelAdvisor platform. Users log in at complete.channeladvisor.com, and support requests for this product are raised through Rithum's knowledge center, which requires a login. New customers sign up through Rithum's sales team rather than a ChannelAdvisor-branded signup. The platform covers marketplace listings, inventory and order management, retail media and product feeds.
Rithum describes itself as a commerce operations platform for listing, marketing and selling products across channels. For brands it offers marketplace listings, inventory management, order management, retail media advertising, paid search and shopping ads, product feeds and reporting. For retailers it offers dropship, private marketplaces and shipping tools. ChannelAdvisor, Dsco, OrderStream and DemandStream are named as products under the Rithum brand.
Rithum does not publish prices for the ChannelAdvisor platform. Its website asks buyers to request a demo, and Capterra lists the product as 'contact vendor for pricing'. Reviewers on Capterra describe monthly fees of more than $2,000 plus a revenue share of about 2-3%, and some mention setup costs. Treat these as user reports: actual pricing depends on your sales volume, channels and contract.
Capterra lists no free trial and no free version for Rithum, the platform formerly called ChannelAdvisor. Rithum's website directs new customers to request a demo or contact sales, and pricing is set through a quote. If you want to test the software before committing, ask the sales team during the demo whether a pilot or limited-scope start is possible for your account.
ChannelAdvisor support is now handled by Rithum. On Rithum's contact page, users of Rithum for Brands (formerly ChannelAdvisor) raise a support request through the knowledge center, which requires a login. Retailer products formerly under CommerceHub and Dsco have phone support at 1-844-HUB-HELP in the US and Canada and 0800 048 8122 in the UK and Europe. Sales questions go through the contact form.
In the platform, go to Inventory > Products > All products and tick the products you want, or tick the top box to select all. Click Export and choose Custom, pick a file format such as .xlsx, then choose the export fields you need, for example SKU, title, dimensions, weight and retail price. Run the export and download the file from the export report links, using the timestamp to find it.
Yes. eBay has long been one of the selling channels integrated with ChannelAdvisor. In September 2021 ChannelAdvisor announced support for eBay Promoted Listings Advanced, then in beta, so users could create, monitor and manage eBay ad campaigns alongside other retail media from one platform. The same announcement described eBay as one of nearly 200 channels connected to the platform at that time.
There are no public self-serve cancellation steps. ChannelAdvisor, now part of Rithum, is sold under contract, so cancellation follows the term and notice period in your agreement. Raise a request through the Rithum knowledge center or speak to your account manager, and check your renewal date so notice is given in time. Export your product and order data before your access ends.
Businesses comparing ChannelAdvisor with other platforms often consider ChannelEngine, Linnworks, Feedonomics, Productsup, CedCommerce, Sellbrite and ChannelGrabber for multichannel listing, inventory and order management. Sellers focused mainly on eBay also look at eBay-specific tools such as 3Dsellers. Enterprise brands often shortlist based on channel coverage and pricing model, since Rithum combines a subscription with a revenue share.
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