Atlasmic
Atlasmic was a live chat and helpdesk tool for ecommerce websites, founded in 2020 and based in Vilnius, Lithuania.
Atlasmic was a live chat and helpdesk tool for ecommerce websites, founded in 2020 and based in Vilnius, Lithuania. It offered a website chat widget, contact forms, a shared inbox, order tracking so shoppers could check order status, visitor tracking, simple CRM records and analytics, with web and mobile apps. It connected to Shopify, WooCommerce and WordPress, and it did not connect to eBay or other marketplaces. Atlasmic has since rebranded as Superinterface, which builds AI assistants that can chat, run functions and hold voice conversations using models from OpenAI, Anthropic, Google and others. The atlasmic.com site still shows the old plans with a 2023 copyright, but its dashboard login now points to the Superinterface rebrand page.
Key features
- Live chat widget and contact form
- Order tracking for Shopify customers
- Visitor tracking and browsing history
- Shared inbox with basic CRM records
- Web and mobile apps
FAQ
Atlasmic rebranded as Superinterface. A notice addressed to Atlasmic users says the company moved to an AI-first approach, replacing standard chatbots with AI assistants that can hold conversations, perform tasks such as checking order status, and support voice chat. The notice says setup stays easy and current setups will keep working. The Atlasmic dashboard login now redirects to this notice. No date for the change is given.
The atlasmic.com pricing page, still online on 2026-09-14, lists a free Basic plan with 2 seats and 200 people reached per month, Starter at $99 a month with 5 seats, 600 people reached and live chat, Pro at $149 a month with 10 seats and 2,000 people reached, and a custom Enterprise plan. People reached counts unique visitors who contact you or engage with your messages each month.
Superinterface, the product Atlasmic became, lists Starter at $49 a month plus AI usage with up to 100 managed threads a month, Pro at $249 a month plus usage with 1,000 threads included and $0.03 for each extra thread, and a custom Enterprise plan. You bring your own API key and pay AI providers directly. A 7-day trial is offered and you can cancel anytime.
The Atlasmic FAQ says every plan comes with a free 14-day trial, and the pricing page says no credit card is required for the Starter trial. A Basic plan was also free forever. If you cancel before the trial ends, your card is not charged. Superinterface, the rebranded product, offers a shorter 7-day trial instead. It is not clear whether new Atlasmic signups are still possible.
Atlasmic's FAQ says you can cancel at any time and that any refund follows its refund policy, but it does not list steps inside the dashboard. Contact the team through live chat or at info@atlasmic.com. If you added Atlasmic through the Shopify App Store, uninstall the app from Settings and Apps in your Shopify admin to stop charges billed through Shopify.
No. Atlasmic was a chat widget for your own website. Its pricing page lists Shopify, WooCommerce and WordPress integrations plus an API, and the Shopify app shows order history inside chats. It has no connection to eBay, Amazon or other marketplaces, so it cannot pull in eBay buyer messages. Sellers who need marketplace messages in one inbox need a helpdesk built for marketplaces.
The Atlasmic FAQ says the best way to reach the team is the live chat on its website, and it also lists the email info@atlasmic.com. The Shopify App Store listing names Atlasmic as the support provider and gives an address in Vilnius, Lithuania. Since the rebrand, Superinterface says its hands-on support continues for existing users.
Other live chat and helpdesk tools for online stores include Tidio, Gorgias, LiveChat, Zendesk and Re:amaze. Tidio and LiveChat focus on website chat, while Gorgias and Zendesk add full ticketing. For eBay sellers who want buyer messages and feedback in one inbox, 3Dsellers offers a helpdesk connected to eBay. Superinterface is the direct successor if you want AI assistants instead.
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