3Dsellers' customer support help desk for eBay combines eBay buyer messages from all your eBay sites and eBay stores into one ticket-based buyer support system.
Additionally, you can integrate messages from multiple other selling channels (including social media support), such as Amazon, eBay, Shopify, Facebook, and many more!
Put an end to the dozens of open browser tabs you open daily and manage your customer messages with a simplified, sales-focused workflow.
Save countless hours of your business' time by creating an organized and automated system for your service agents. 3Dsellers' eBay orders manager integration, the ability to automatically sort incoming messages can be highly customized to fit all eBay sellers’ workflow with every customer service team and fulfillment department.
When a customer query arrives, your automatic eBay ticketing CRM automatically assigns the new tickets to teammates by message text, buyer data, item info, and order data. What's more, your eBay CRM can even modify tickets before assigning them.
Set a system of autoresponder replies and answers for responding to buyers automatically based on the buyer’s message content, item inquired about, and order details, so you respond to common questions immediately without any effort. In addition, the eBay autoresponder will insert buyer and order info dynamically into your automatic eBay replies.
Not to mention, you can insert auto-personalized reply templates (and text snippets) into any reply and significantly decrease response time with a storehouse of answers, requests, and sign-offs for your support agents.
Launch your eBay business beyond a day-to-day workflow with the tools you need to create an efficient work plan for teammate and customer management.
Analyze, then organize your customer service team’s performance with user-tracking tools integrated directly with your eBay CRM system.
See ticket activity across multiple support channels, participation, and reply count data across multiple users via easy charts and CSV downloads—plus get quick access to sales data and helpful company insights!
Lessen your team's workload and manage all your orders with the same eBay helpdesk software to manage eBay messages.
Every conversation includes an efficiently organized details panel with
- order data,
- buyer history,
- item number and product info, and
- shipping and delivery status,
Taking your teammates to an even higher level of efficiency, they can even refund, cancel, and manage cases, on the same page as the customer's ticket—while all eBay cases are also manageable by your admins in a table with bulk actions and sorting.
And, eBay orders integration doesn't stop there. Your order fulfillment team can utilize a complete order management suite with bulk order processing features, including eBay filters for precise bulk messaging.