3Dsellers eCommerce Helpdesk Packs all Your Customer Service Channels into One Powerful Software
3Dsellers Helpdesk the Ultimate Software for Automating Customer Service and Order Management.
What Makes 3Dsellers the Most Complete eCommerce Customer Service Software
Make Your Customer Service Outstanding.
Try Our Multichannel eCommerce Helpdesk:
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Easily Manage all Your eCommerce Customer Support from all Your Selling Channels
Centralize customer support from all your eCommerce stores and marketplace selling channels (like Amazon, eBay, Shopify, Etsy, and social media messages) in one, simple, eCommerce help desk.
Automate and Respond Faster with 3Dsellers Customer Service eCommerce Helpdesk
Every feature your multichannel customer service manager needs to accelerate your support team's resolution time, automate repetitive tasks, and create consistent workflow automation
Manage everything in one place
From social media support, customer queries and cases to orders from all your selling channels, 3Dsellers' e-commerce help desk enables your support agents complete control over ticket management
Your customer service agents can provide better support and a great customer experience by combining order management and support tickets on one page.
Team members will no longer need to open new browser tabs and use your selling accounts to manage customer support on multiple channels, allowing them time to boost productivity and customer satisfaction.
Create customized filter views
Customize your business' ticketing system and create personalized filters to display the right conversations fast.
Use filters and auto-assignment rules on incoming tickets to make views that prioritize your team members’ responses:
Create a filter-view for your sales team based on inquiries for particular items, a filter for logistics regarding customer shipping inquiries, and even sort by message content to prioritize ticket management for the customer service team.
Respond faster with message templates
Create customer support templates that automatically personalize their message text to the customer, order, and shipping details.
Use templates as message snippets for signatures, feedback and review links, promotion coupons, service level agreements, and other timely messages.
Your support agents can use 3Dsellers’ eCommerce help desk to insert any template into a reply in a couple of keystrokes, customize if needed, and reply fast.
Message templates can bring consistency to your brand's communication channels, automate repetitive tasks, and make customer support easier for your e-commerce business.
Full order and customer details in every ticket
Your customers expect knowledgeable support from an e-commerce company.
3Dsellers helpdesk software gives your support team the power to provide buyers with the exceptional customer experience they want by having the buyer's order and contact details on the same screen as the customer support ticket.
When you automatically pull the buyer info with current and previous order details from all your support channels into the conversation, your support team is free to provide fast, great customer service while significantly decreasing the average response time.
Automate your workflow with Auto Responder
Employ an electronic support agent to automate responses to shipping inquiries, resolve common customer queries and questions, and act as your support agents' secretary.
Make autoresponders that send direct messages to buyers for situations such as:
Assemble an entire network of unlimited automated responses (your own artificial intelligence) and boost productivity by allowing Auto Responder to lower your ticket volume.
Better and Smart Workflow Collaborative Teams Helpdesk
eCommerce businesses thrive with 3Dsellers helpdesk software.
Release more time and energy to your support team and rapidly improve customer satisfaction.
Automatically assign tickets
Automatically assign incoming tickets to team members with custom ticket conditions. When your support teams receive customer queries without waiting, you assure fast, organized responses.
Personal Inboxes for your team
Each teammate receives a personal inbox with "Active now" dots, highlighting when the support agent is online. Inboxes include a ticket count value for upkeep and a mentions filter to view tickets where teammates mentioned them.
Internal notes and mentions
Add private notes directly to the conversation that only you and your team can see.Mention your support team individually in the conversation notes to alert them to the ticket.
AI Actions
Use new AI actions to generate a summary of a ticket, rephrase your reply in a different or message length, or even create a new response from scratch.
Helpdesk Insights
Use our Insights tab to track your teammate's performance and assure maximum support coverage.
Smart Rules
Create rules to streamline and automate your CRM workflow and make sure your tickets end up assigned to the correct teammate or proper status.
Save time and take bulk actions
Increase your support teams' workflow efficiency to take bulk actions on support tickets.Select multiple tickets to mark as read, change ticket status, merge tickets, assign to teammates, star, and more.
Multichannel order management
Make actions on multichannel orders and cases with the eCommerce help desk or a full-featured orders manager. Use orders integration to issue returns, refund payments, cancel orders, add tracking, and more.
Built-in collision detection
Save time managing support tickets by easily assigning tickets to other customer support agents. Collision detection features ensure your team doesn't reply to a buyer twice by displaying when another teammate is typing.
Manage your team and permissions
Organize your customer service team with custom permissions for individual teammates. Without giving away passwords, grant access to specific marketplace accounts, tools, and certain features.
Manage multiple seller accounts
Consolidate your social media support and eCommerce business communication channels in one place.Save time and keep customers happy by receiving incoming messages from multiple channels.
Time left to reply countdowns
Improve your customer support response time with customizable "Time left to reply" countdown timers.Fast replies to support tickets generates good customer service and better ratings.
Join over 5,000+ merchants who use 3Dsellers' eBay selling manager to skyrocket sales, customer satisfaction, and brand recognition!
Excellent
Highly recommended
3Dsellers is working great and has been a huge help in managing even high-volume selling operations. It makes it easy to coordinate tasks with team members, streamline workflows, and stay on top of inventory across multiple platforms and regions. The interface is user-friendly, and the tools really simplify daily management.
Great value for money - lots of features that make using my eBay store so easy
I was trying to make my eBay store and listings look more professional, and interlink them. 3Dsellers makes the process simple, and it looks great. Integration with my eBay store was simple, and very useful. Listing designer makes every look much more professional
Owner/Manager
My overall experience has been great. 3Dsellers has simplified my eBay operations and helped me stay organized. The platform feels stable, support is responsive, and automation tools make daily work faster and more efficient. It’s a reliable choice for anyone managing multiple listings or stores. 3Dsellers makes it easy to manage listings, orders, and messages all in one place. The dashboard is clean, intuitive, and well-organized. The automation features — like feedback reminders and bulk listing edits — save a lot of time and reduce manual work.
Most comprehensive solution
3Dsellers is hands-down the most comprehensive eBay management platform available. We've tried multiple solutions, but nothing comes close to the feature set and reliability of 3Dsellers. The listing designer has made our products look more professional, leading to higher conversion rates. The customer support is exceptional, and the automation features have allowed us to focus on growing our business rather than getting bogged down in daily operations. Highly recommend for any eBay seller looking to streamline their workflow and increase sales.
Amazing customer service!
This is an amazingly robust app that, in a short amount of time, has become a total game changer for our online presence and this is largely due to the top notch customer service and team. Highly recommended! Customer service is top notch! Quick to respond and the people that do respond are very knowledgable.
3Dsellers for my eBay business
I've been using 3Dsellers for my eBay business and it's been a game-changer. This powerful tool has simplified my operations and significantly boosted my sales. Highly recommended for anyone looking to streamline their eBay tasks! Powerful tool has simplified my operations!
Very Helpful For Pros and SEO eBay listings
My experience has been great. It feels stable, the support team actually responds quickly, and it has genuinely helped me scale my shop. It’s a solid, professional suite for anyone who is serious about reselling. The automation features are a lifesaver. Being able to set up "turn on and forget" rules for feedback and offers has cut my manual work in half. I also love that it replaces three or four other subscriptions — I was able to ditch my separate listing designer and helpdesk tools because 3Dsellers does it all in one dashboard. It’s perfect for keeping high-volume stores organized without needing a massive team.
Make Smarter Decisions with 3Dsellers Helpdesk Built for Online Sellers
By radically simplifying your workflow, our e-commerce help desk software transforms online sellers’ view of “managing customer support” to the high-level honor of “creating customer experience.”
Increase Workflow Productivity and Save Time
Utilize our helpdesk software to automate repetitive tasks, sort incoming tickets, and transform the efficiency of your eCommerce business.Not only do you increase customer satisfaction, you provide yourself and team time to focus on growing your brand.
Secure Accounts and Manage Team Permissions
Teammates can help manage customer support without passwords to your support channels or access to social media pages.Invite them to your 3Dsellers account, and they can respond through any of the communication channels and features you allow.
Complete Customer Support Help Desk Solutions
Seller rating is a big factor for search results, so boost your feedback score and keep it high by following up with buyers and requesting feedback if satisfied.
Improve Productivity and Measure Team Performance
Access support team statistics with on-platform charts, insights, resolved ticket totals, and more.Download CSVs to make detailed reports about team performance, analyze trends and recognize opportunities to improve team productivity.
Simple Pricing. Serious Results.
Start free, scale when you're ready. No hidden fees, no long-term commitment.
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Growth
Professional
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FAQ
The Helpdesk is a unified inbox that organizes all your buyer messages from every connected sales channel in one place, helping you respond faster and manage customer service more efficiently.
The Helpdesk supports all integrations available in 3Dsellers.
eBay messages are synced directly through the eBay Live API for real-time communication, while messages from other marketplaces (such as Shopify, Amazon, TikTok Shop, and more) are handled through email forwarding, allowing you to manage every customer conversation in one unified inbox.
Yes — each message automatically includes order details, tracking, items purchased, buyer info, and history, so your team can resolve questions instantly without switching tabs.
Yes — you can automate replies, create rules, route messages to teammates, add tags, set priorities, and auto-organize conversations to reduce manual work.
Yes — you can connect your business email (Gmail, Outlook, or custom domain) so outgoing messages come directly from your brand.
Absolutely — you can assign conversations, track who replied, add internal notes, and collaborate without overlapping or missing messages.
Yes — you can create unlimited reply templates to answer common questions quickly and consistently.
Yes — you’ll see a customer’s full message history and past orders for complete context during every interaction.
Yes — automated messages appear in the conversation thread, so your team always sees what the buyer already received.
Yes — for channels like eBay, the Helpdesk lets you view and respond to cases, returns, and cancellations directly from the inbox.
The Helpdesk is available as a $19/mo per-agent add-on to your plan. You only pay for agents actively using it, with no limits on messages, channels, or stores — add or remove team members anytime as your support needs change.
Get unlimited access to 3Dsellers free of charge for 7 days!
No credit card required, cancel any time.
