Seller Info & Updates

How to Block eBay Buyers in 3 Easy Steps

Aaron Fitch

Most eBay transactions are smooth sailing with zero issues (with occasional eBay cases).

But eventually, you're bound to experience a buyer who is only costing your business time and money. To solve this, you can use eBay to block these customers from purchasing your items.

Bonus: to make it official, eBay even gives you the ability to block their messages to you (more info below). 

In this article:
What happens when you block an eBay buyer?
Why would you need to block a buyer on eBay?
How to block an eBay buyer
-Step 1: Visit the eBay Blocked Buyers page.
-Step 2: Add the username to your "blocked buyers" list.
-Step 3: Save your blocked buyers list.
-How to remove an eBay buyer from your blocked list?
Make it official: Block the buyer's eBay Messages.
How to automatically block eBay buyers
-Set eBay Buyer Requirements
Last notes

What happens when you block an eBay buyer?

After a buyer is blocked, they will still be able to view your listings. However, they won't be able to buy, bid, or make offers on any of your items. 

Why would you need to block a buyer on eBay?

Many buyers will have their ups and downs and can cause a little stress. But that's part of doing business. You don't want to block too many buyers, or else you could lose sales (more into on why in Last Notes).

But on rare occasions where the customer is harmful to your business, it is undoubtedly appropriate to block them. These are a few reasons that eBay allows for blocking buyers: 

  • Fraud
  • Not paying for items
  • The buyer is a competitor seller
  • Canceling too many bids or orders
  • If they act abusive or negatively towards you

If you have any doubts about blocking a buyer, give eBay a call and let them know the situation.

How to block an eBay buyer

Before continuing, you will need the buyer's username (eBay ID) to use during these steps. Step 1: Visit the eBay Blocked Buyers page.

Step 1: Visit the eBay Blocked Buyers page.

There are two quick ways to get to the eBay blocked buyers page

Method 1: Go through account settings

  • Click your name in the header and select Account Settings.
screenshot of ebay header name menu account settings link
  • Under the Selling section, click Selling Preferences.
screenshot of ebay account settings, arrow to selling preferences in selling section
  • Scroll down to the "Your buyers" section.
  • Click Edit next to "Blocked buyer list."
screenshot of eBay selling preferences settings at your buyers with arrow pointing to edit
screenshot of eBay buyer management page with arrow pointing to Manage Blocked Buyers List link

Method 2: Search on eBay

  • Visit help.ebay.com.
  • Search for "Block Buyer." 
  • The first search result is a page containing a link to the Blocked Buyers page.
screenshot of eBay help page with arrow pointing to "block bidders or buyers from your listings" link


Step 2: Add the username to your "blocked buyers" list.

While we hope you never have to block this many people, you can add up to 5,000 eBay usernames to your "blocked buyers" list. 

To add a new buyer, enter their username while separating multiple usernames with a comma:

screenshot of eBay block buyers from your listings page with sample buyer names and commas

Also, at the top-right of the text box, you can click the "Restore List" link to restore previously saved blocked buyer lists:

screenshot of eBay block buyers from your listings page with arrow pointing to "restore list" link

Step 3: Save your blocked buyers list.

Click Submit to reveal confirmation of the added buyers. If there were any typos in the usernames, eBay tells you which usernames you need to correct.

screenshot of eBay message that blocking a buyer list was successful

Now, the buyers on this list can no longer purchase items from you. 

How to remove an eBay buyer from your blocked list?

To remove a buyer from your blocked list, you can delete the username from the Blocked Buyers List and click Submit.

Make it official: Block the buyer's eBay Messages.

After blocking the buyer from making purchases, they will still be able to message you about items. To prevent blocked buyers from causing issues in your eBay messages inbox, 

  • head back to the Buyer Management page (as shown in How to block a buyer > Step 1), 
  • scroll down and enable "Don't allow blocked buyers to contact me." 
screenshot of ebay buyer management page "don't allow blocked buyers to contact me" setting

How to automatically block eBay buyers

Do you want to save time (and cancellations) by automatically denying orders before you have to block the buyer? 

No problem! Your eBay account and policy settings allow you to "filter" buyers before they buy your items. 

You can automatically block eBay buyers based on countries (where shipping may be too costly) or if the buyer has a history of non-payment, low feedback score, and more.

Set eBay Buyer Requirements

The eBay Buyer Requirements allow you to sell only to buyers with a good eBay history or specific account details. While this can help prevent money-costing situations, it can also affect your overall sales.  

For example, if you're selling high-end items (cars, machinery, jewelry, coins, etc.) with a lot of legwork involved in processing the orders, it may be worth the time and money to be very strict with buyer requirements. However, if you're selling "everyday goods," being laxer about your buyer requirements may provide more sales that are worth the occasional bad buyer. 

Pro Tip: After configuring the settings below, check your "blocked buyer activity log" every so often to ensure your requirements don't block too many buyers. 

To set eBay Buyer Requirements, go back to your Buyer Management page (as shown in How to block a buyer > Step 1) and scroll down to the Buyer Requirements section:

screenshot of ebay buyer requirements settings

You can automatically block buyers who: 

  • have unpaid purchases that caused cancellations,
  • has a shipping address is not your shipping location (Pro Tip: exclude countries and regions in your shipping policies)
  • has a winning bid or has purchased your items in the past ten days.

Last notes

While blocking buyers can be beneficial, blocking too many buyers can harm business revenue. Statistics show that an "eCommerce store generates 41% of its revenue from only 8% of its customers." This statistic is a product of repeat customers, which you may miss if you are too strict about who you block. 

However, if someone is showing red flags of fraud, is abusive to you and your team, is costing you too much money or has other notable exceptions for your business, it may be worth the quick few seconds to add them to your eBay Blocked Buyers list. 

Did you arrive here from above? Go back to Why would you need to block a buyer on eBay

We hope this tutorial walkthrough on blocking eBay buyers is helpful (and that you won't need to use it too often!)

About the Author

Aaron Fitch

Aaron is a 3Dsellers teammate, veteran eBay seller, website developer, media producer, and affiliate marketer, living in Texas, USA.

Fun fact: Aaron once sung the 90's hit song, "Closing Time" to police as they escorted him out of a mall for performing without a permit.

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