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eBay Listing Errors
Error
353

eBay Error 353

Buyer Protection, Blocked Content, Account Restrictions
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Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base href.

The description or listing template contains JavaScript, an iframe, a meta tag or cookie code, which eBay does not allow. Remove it and republish.

Why this happens

Your item description contains HTML <script> code, or the HTML elements include JavaScript code. Why eBay enforces this: eBay blocks active content in listings, including JavaScript, iframes, meta tags and cookies, to stop malware, tracking and redirects to other sites. Any of these in the description or template makes eBay refuse the listing. When it usually happens: It usually appears with old HTML templates, embedded video players, visitor counters, or code copied from a web store's product page.

Example Wrong Settings

Description template contains an iframe with a YouTube video and a script tag for a visitor counter.

How to fix it

  1. In 3Dsellers, open the listing and switch the description editor to HTML view.
  2. Search for script tags, iframe, meta, base href, ".cookie", "cookie(" and "replace(" and delete those blocks.
  3. If the listing uses a Listing Designer template, open the template and check its HTML the same way.
  4. Save and publish again.

How to prevent it

Build descriptions with the 3Dsellers Listing Designer, which produces eBay-safe HTML, and never paste code from a web store theme into a listing.

Example Correct Settings

Description uses plain HTML and CSS; the video is added through eBay's own video upload.

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Related Errors

Error -
240
The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
eBay blocked the listing because the title, description or template contains words or content that violate a policy, or the account is restricted.
Error -
10073
The length of the description has exceeded the maximum limit.
The description (including template HTML) is over eBay's size limit. Trim the template or content and republish.
Error -
5
XML Error Text: [xxxx]
eBay could not parse the request, usually because the description contains an invalid control character. Clean the text and retry.
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