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eBay Listing Errors
Error
21920317

eBay Error 21920317

Shipping Policy
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When listing an item with Refurbished condition, free postage must be provided.

Refurbished listings must offer free domestic shipping. Assign a free-shipping policy or change the condition.

Why this happens

Listings in eBay's Refurbished condition must offer free domestic shipping. The shipping policy attached to the listing charges for shipping. Why eBay enforces this: eBay requires free domestic shipping on Refurbished listings as part of the program's buyer promise. When it usually happens: It usually appears when refurbished items use the general shipping policy.

Example Wrong Settings

Condition is "Certified Refurbished" with a shipping policy that charges 5.99.

How to fix it

  1. In 3Dsellers, assign a shipping policy with free domestic shipping to the listing, or change the condition away from Refurbished.
  2. Publish again.

How to prevent it

Create a free-shipping policy for refurbished items and assign it through a rule.

Example Correct Settings

Refurbished listing with a shipping policy that offers free domestic shipping.

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Related Errors

Error -
21920311
Seller is not eligible to use Refurbished item condition in this Category.
Your account is not approved for the Refurbished condition in this category. Use another condition or apply to eBay's program.
Error -
21916883
The provided condition id is invalid for the selected primary category id.
The item condition is not allowed in the selected category. Choose one of the category's conditions and republish.
Error -
19011
Please specify a shipping service and charges for this Item.
The listing has no shipping policy or its shipping details are incomplete. Assign a valid shipping policy and republish.
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