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eBay Listing Errors
Error
21917329

eBay Error 21917329

Returns & Payment Policy
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You've provided an invalid returns policy.

The return policy ID on the listing is not valid (deleted, wrong site, or mistyped in a CSV). Assign a current policy.

Why this happens

The listing is missing Return settings, or eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products) Why eBay enforces this: eBay checks that the return policy exists, is active and belongs to the listing's site. Otherwise it refuses the listing. When it usually happens: It usually appears after deleting return policies or copying listings to another site.

Example Wrong Settings

Listing copied to eBay UK still uses a return policy from eBay US.

How to fix it

  1. In 3Dsellers, refresh the eBay account's business policies.
  2. Open the listing and select a return policy from the refreshed list.
  3. For CSV imports, use the numeric policy ID from the same eBay site.
  4. Publish again.

How to prevent it

Create policies per site and refresh them in 3Dsellers before bulk publishing.

Example Correct Settings

Listing on eBay UK uses a return policy created on eBay UK.

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Related Errors

Error -
21919154
Return policy is required.
The listing has no return policy. Assign one and republish.
Error -
21916250
A return option is missing or not valid. Update your return options.
The return policy is missing or eBay rejects it for this category. Assign a valid, buyer-friendly return policy and republish.
Error -
21916328
Please specify a valid return policy.
eBay rejects the current return policy for this listing. Assign a valid policy that matches the category's requirements.
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