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Error
21916930

eBay Error 21916930

Item Specifics & Listing Details
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The original condition value will be kept because you are revising an active listing

eBay keeps the original condition on an active listing. To change the condition, end the listing and relist it.

Why this happens

eBay will not allow you to change the condition on this listing moving forward. Why eBay enforces this: Condition is a core part of what buyers see and search for. On active listings eBay keeps the original condition, so the rest of your revision is applied but the condition is not. When it usually happens: It usually appears when condition values are corrected in bulk on live listings. On eBay's local sites this error reads as follows. German: Der ursprüngliche Zustandswert wird beibehalten, da Sie ein aktives Angebot überarbeiten.

Example Wrong Settings

Condition changed from Used to New on an active listing.

How to fix it

  1. Leave the condition unchanged on the live listing; the other fields in your revision were applied.
  2. To change the condition, end the listing and relist it from 3Dsellers with the new condition.

How to prevent it

Set the correct condition before the first publish, and relist when it has to change.

Example Correct Settings

Listing ended and relisted with condition New.

How eBay shows this error in other languages

German: Der ursprüngliche Zustandswert wird beibehalten, da Sie ein aktives Angebot überarbeiten.

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Related Errors

Error -
21916883
The provided condition id is invalid for the selected primary category id.
The item condition is not allowed in the selected category. Choose one of the category's conditions and republish.
Error -
21920350
Condition information does not exist or is not a valid condition for the category.
The condition value is not valid for this category. Choose one of the category's conditions and republish.
Error -
21919028
Portions of this listing cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.
Parts of the listing are locked while it has bids, active offers, or ends within 12 hours. Resolve offers or relist after it ends.
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