Support Manager

We are an eCommerce seller software company that has provided online eBay tools (for over a decade) and are actively progressing into the world of multichannel applications. We are currently looking for a leader in SaaS and B2B user support to assist sellers across the world achieve success with 3Dsellers eCommerce tools.

‍Why be 3Dsellers Support Manager?

• You are driven to make an impact from helping others.
• You have experience with eBay or eCommerce tools and are eager to assist in the success of sellers worldwide.
• You enjoy internet technology and online business.

‍What are some of the tasks a 3Dsellers Support Manager contributes?

• Direct and assist support team
• Oversee inbox and manage workflows
• Coordinate automated customer support conversations
• Analyze support satisfaction and direct new ways to engage users

This position is perfect for you if you have/are:

• * experience leading customer support teams for B2B or SaaS
• * familiar with billing systems and specialty CRM software (i.e. Intercom)
• experience selling on eBay with third party tools (Auctiva, InkFrog, eDesk, etc.)
  

(list items with asterisks are required for this position)

We work remote through Slack—flexible time, good team.

Thank you very much and good luck!