Exciting New Updates for May: Upgraded Order and Offers Insights, New CRM Settings, Bug Fixes, and More!

As we enter the second quarter of 2025, we're thrilled to announce an exciting batch of improvements and optimizations designed to enhance your online selling experience with 3Dsellers. We're rolling out new features, enhanced tools, and better insights to help you work more efficiently and make smarter, data-driven decisions for your business.

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New Features: Expanded Order Insights, Handy New CRM Settings, and More Offers Statistics!

At 3Dsellers, we're always working to give ecommerce sellers more control over their workflows, clarity in their insights, and customization at every turn, and our latest updates do just that. With powerful new tools across Orders, Helpdesk CRM, and Offers, you can now dive deeper into your business data, tailor your support workflows even further, and analyze Offer performance in a more customizable way. These enhancements are designed to streamline your workflows while helping you make smarter, faster decisions across every aspect of your store.

1. Expanded Order Insights!

3Dsellers' new expanded Order Insights features enable you to take your ecommerce analytics to the next level. Sellers can now view the number of orders received across a wider range of time frames—from daily trends to long-term growth metrics. The tool also highlights your top-selling items, giving you a clear view of what's driving your revenue, as well as what's taking up valuable time and shelf space. On top of that, it provides a comprehensive breakdown of returns and orders categorized by product type, offering valuable data to help you identify patterns and make better inventory decisions. From tracking performance to planning your next move, improved insights help you do it better.

2. Take Control of Your Support Workflow with 3Dsellers' Expanded Helpdesk CRM Settings

Managing customer communication just got easier with 3Dsellers' new Helpdesk CRM settings. You'll now have more control than ever over how your support team handles incoming messages and cases, so you and your team can provide faster, more consistent service across all your ecommerce channels.

With the new settings, you can now customize how updates to support cases are managed, tailoring workflows to fit your team's preferences. Want to keep reopened cases tied to their original threads, or prefer to have them flagged as new? With this new update, it's entirely up to you. This flexibility helps your team stay organized and ensures no customer message falls through the cracks. You'll also enjoy a more streamlined inbox with the newly available settings that allow you to choose which accounts' messages are shown by default, making it easy to reduce inbox clutter without missing out on anything important. Finally, you can now define precisely how new replies to old messages are classified. Decide whether they should reopen previous cases, be logged as new tickets, or follow a custom rule, giving you total control over how conversations are tracked and resolved.

Together, these new CRM settings allow you to streamline your support operations, enhance customer satisfaction, and adapt your helpdesk to work exactly the way you need it to.

3. Expanded Offers Statistics

3Dsellers' newly expanded Offers Statistics help you better analyze Offer performance and work to improve with smart, data-powered insights. In addition to viewing offer statistics across the past 7, 14, or 30 days for any connected account, you can now view custom date ranges that allow you to better analyze the performance of your sent Offers. Whether you're tracking a specific promotion, reviewing quarterly performance, or analyzing seasonal trends, this update lets you pull detailed offer data for any time period you choose. It's a flexible, data-driven way to fine-tune your sales strategy and make more informed decisions, right from your 3Dsellers dashboard.

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Functionality Improvements and Bug Fixes

In addition to the exciting feature updates above, we've rolled out some functionality improvements and bug fixes to improve your selling experience on 3Dsellers!

Functionality Improvements

🛠️ AI Prompts Improvement: Improved AI Custom Prompt functionality in the CRM to decrease undesirable responses.

🛠️ Improved Bulk Action Speed: We've added new queueing systems and limitation to ensure that bulk actions are executed faster.

🛠️ Shipping Integration Improvement: We've upgraded our Shipping Integration to allow for more control over shipping labels, including the ability to get refunds for unused labels.

🛠️ System Speed Improvement: We've made core infrastructure changes to reduce instances of the platform lagging or not loading.

Bug Fixes

🔄 Message Counter: Fixed an issue that caused message counters in the CRM to display incorrect or negative numbers.

🔄 Report Generation: Fixed an issue that was causing reports to become backed up in a queue and not generate in a timely manner.

🔄 WebInterpet: Fixed a bug where users who are using WebInterpet were seeing their duplicated listings brought into the incorrect regions.

🔄 Error Log Bug: Resolved an issue where updates were encountering errors but no error data was being displayed to users.

We're proud to continue growing with our sellers — and your feedback directly fuels every new release and fix. Keep the suggestions coming, and stay tuned for more new and exciting updates in the months ahead!