How to Automatically Notify eBay Buyers About Coronavirus COVID-19 Shipping delays

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How to Automatically Notify eBay Buyers About Coronavirus COVID-19 Shipping delays

Aaron Fitch

March 27, 2020

We care about your eBay business and want to help as much as we can.
To use the ‘COVID-19 notify buyer’ solution below, you will need an account with us; if you do not have an account with us, please sign up for a free trial so you can notify your buyers with our software. If your business has been affected by the COVID-19 event, please reach out to us at support@3dsellers.com

How to send automatic COVID-19 update messages? Email Marketing.

Our sellers are using our tool, Email Marketing, to save time on customer support and prevent cancellations during these times.
They do this by automatically notifying buyers of COVID-19 shipping delays, sanitization guarantees, (and sending good wishes to their customers)‍

Bonus: We’ve also included the best COVID-19 message samples from some of our top sellers below, along with the best coronavirus message templates for eBay.

Screen Capture of Email Marketing Dashboard Chart

Sending eBay buyers automatic COVID-19 messages when/after an item is sold or shipped:

Below is a quick overview of how to use Email Marketing to automatically notify your buyers of coronavirus updates.

Choose to send your message after item sells, or is shipped.

When configuring an automatic coronavirus message, you can choose when you want the message to send.

Screen Capture of Email Marketing: General Message Settings

You can then choose to send an email or eBay message.

We recommend sending eBay messages to ensure your coronavirus update message reaches your buyer (and not the ‘other’ email the buyer uses for eBay).

This also verifies with eBay that you’ve reached out to your buyer.

Screen Capture of Email Marketing: Message Service Settings

The best COVID-19 Coronavirus Update Message Templates and Examples for eBay:

Below are few of the best coronavirus message examples our sellers are using for Email Marketing right now to automatically communicate with their buyers about the COVID-19 Coronavirus event.

At the bottom of each section are COVID-19 eBay message templates that combine all of the top examples.
Feel free to use them for your own Email Marketing Messages:

On/after Item Sold COVID-19 Message Update Examples:

Real automatic COVID-19 notification messages from eBay Sellers using 3Dsellers:

Regarding COVID-19, we are actively taking direction from health, local, and government authorities.Safety is our highest priority at Batcave Treasures.In regards to the valued business of our customers, as of now, we are still shipping out orders for in stock items daily but please note that delays are possible due to current and changing conditions.We hope for everyone's safety, good health, and a quick return towards normalcy. — **Seller:** **batcave-treasures**

Hello, thank you for your order. We will your order during our handling time. However we must inform that during COVID-19 quarantine it can by delivery delay. Thank you for your patience and understanding. — **Seller:** **amazing_care**

We want to inform you that many countries have taken steps in response to the coronavirus (COVID-19) pandemic that impact their postal operations and customer service. Delays in mail and package deliveries are common because of flight cancellations — **Seller:** **smzorbit**

‍

Due to the COVID-19 pandemic, your order may arrive later than expected so please allow an extra few working days for your order to arrive with you. The Royal Mail are under a heavy workload with reduced staff so they are dealing with a backlog of post. — **Seller:** **uktopbuys**

‍

We are Experiencing delays in shipping out orders due to COVID-19 Pandemic. Please Rest assured your items will ship and we will do everything in our power to provide you with a great buying experience. Our customers and employees are our #1 concern during this time. As of right now we will be still processing orders daily, however your orders will not be able to be delivered to USPS or shipped out every day. — **Seller:** **jacksonautodecal**

‍

On/after Item Sold Coronavirus Message Template for eBay:



                                Hello {buyer_name},



                                Thank you for purchasing {item_name} from us!

                                We will have your product shipped as soon as possible.



                                A Quick COVID-19 (Coronavirus) Notice:

                                1 - Our business is actively abiding by the instructions of the government and CDC/WHO to keep our customers safe. Your health is our highest priority.

                                2 - Due to the changing conditions of this global event, shipping times may be delayed for some items.



                                If you have any concerns, please contact us first and we will be happy to help.



                                Thank you for your business and patience during these times.

                                Stay safe, blessed, and we hope you enjoy your product!

‍

On/after Item Shipped COVID-19 Message Update Examples:

‍

Due to the COVID-19 situation your item may be longer than the {estimated_delivery_date} estimated delivery date. We hope you can understand during this difficult time and be patient for our staff and {courier} working hard to get your items to you. — **Seller:** **alluneed_uk**

‍

Covid-19 update please note: we are based in los angeles, the city has shut down all non essential work places - your item was shipped - we are working without 75% of our staff - please give us a couple extra days for delivery, if any issues, please message us - please do not leave us negative feedback, please message us during these incredibly hard times, we will always fix any issues - we are 24/7 on messages, and will always respond write away - god bless, and stay safe - all our items are cleaned and fulfilled in a clean bacteria free environment — **Seller:** **theperfectpart**

‍

On/after Item Shipped COVID-19 Coronavirus Message Template for eBay:



                                Hello {buyer_name},



                                Your {item_name} has shipped!



                                Courier: {courier}

                                Tracking Number: {tracking_number}

                                Est. Delivery Date: {estimated_delivery_date}



                                COVID-19 (Coronavirus) Notice:

                                1 - Due to the changing conditions of this global event, your item may arrive after your estimated delivery date of {estimated_delivery_date}. We hope you understand during this time as our team and courier work to deliver your package as soon as possible.

                                2 - Our business is actively abiding by the instructions of the government and CDC/WHO to keep our customers safe. Your health is our highest priority.



                                If you have any concerns, please contact us first and we will be happy to help.



                                Thank you for your business and patience during these times.

                                Stay safe, blessed, and we hope you enjoy your product!

More information on sending automatic COVID-19 notices to your eBay buyers

Using automatic messaging to stay in contact with your buyers already lowers cancellations and negative feedback.
With Coronavirus COVID-19 event, it can be essential to maintaining your business credibility.

For more instruction on how to use Email Marketing tool, please visit this page.
It is an overview of Email Marketing and includes links to how-to's for Email Marketing features.

If you don't have an account to use this tool, please sign up for free to use Email Marketing to notify your buyers.
If your business has been impacted by this event, please reach out to us at support@3dsellers.com