3Dsellers eBay & Amazon HelpDesk Software

Your Customer Service Companion for eBay and Amazon

We will make you a support champion!

A True Timesaver:
Cut Your Customer Service Time in Half!

  • All of your customer's info in one place!
  • Simplified messaging app interface!
  • Advanced customization!
  • Template replies for fast customer support!
  • Attach tracking numbers & manage cases!
  • View customer's order or item query!

Customer support doesn't have to be complex.
We make it easy!

  • Keep better control of your support by sorting your messages into ticket types!
  • Set your tickets to snoozed, pending or resolved status - never leave an open ticket!
  • Personalize your workflow with custom tickets types!
  • Snooze tickets for later - don't forget them!
  • Maintain high response rate by automating replies.

From ticket types to teammates, we help keep your support organized!

  • Quickly assign new tickets for a teammate!
  • Attach notes to a conversation and tag your team!
  • Unlimited teammates available!
  • Sort your tickets by teammates,!
  • Snooze tickets to remind a teammate later!

View the right conversations with the click of a button.

  • Filter your tickets by type, status, date range & more!
  • Add and filter with custom tags!
  • Create custom filter views!
  • Easy navigation with organized folders!

How our CRM helpdesk looks compared to eBay

3DSellers CRM - Support Inbox

VS

eBay's Message Inbox

3DSellers CRM - Message Display

VS

eBay's Message Display

3DSellers CRM - Order Manager

VS

eBay's Order Manager

Manage your customer service at lightning speed.

(Less Than 30 Seconds Away!)

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No Credit Card Required!

Quick glance at our eBay & Amazon HelpDesk features

Message Templates

Save time answering similar questions and create custom templates for your most common replies.

Keep it personal with dynamic templates that automatically use buyer's name and order details.

Organize by Status

Keep your service easily manageable and always know where you stand with your customer support.

With just a click, you can assign New Tickets as Awaiting Reply, To-Do, Resolved, Archived, and more.

Buyer & Order Details

Each conversation with your buyers includes a detailed overview of the information you need.

View the buyer's contact information, current order or item in question, and the buyer's past purchases from you.

Teammates

Save time by utilizing teamwork! Easily add users/employees and assign them support tickets.

Provide your best service by having the right teammate reply to your buyers.

Notes & Tags

Never forget the details again. Add notes to your tickets that only you and your team can see.

Your team can also tag other users in notes for extra help, input, or reminders.

Order Management

Our eBay HelpDesk allows you to quickly find and filter all of your orders.

You can add tracking numbers, message buyers, manage returns & refunds, and easily stay on top of your game.

Ticket Types

Our eBay HelpDesk will automatically assign ticket types to new messages (Returns, Cancellations etc.)

You can also set different types, such as Lost/Defective, Spam, Shipping, Payment, Sales and more.

Tags & Star

Tag your messages with anything you'd like to help sort, find, and identify your support tickets.

You can also Star important and priority messages to be sure they are seen by you or your teammates.

Custom Filter Views

Use filters to sort your messages by ticket-type, tags, status, account, selling channel, and date range.

You can add or edit as many filters as you'd like to keep your customer support tidy and organized.

Snooze Tickets

No longer will you need to write a note, set an alarm, or remember to check in on a customer.

Our eBay HelpDesk allows you to snooze your conversations and automatically reopen them at a later date.

Automated Replies

Decrease response time and set an auto-reply to let customers know you've received their message.

You can also send an automatic vacation replies when you are out of town or taking a break.

Multi Selling Channels

Connect each of your eBay and Amazon accounts to 3Dsellers to manage every support ticket from our HelpDesk.

You can view all of your messages at once, or, switching between accounts is just a click away.

Take Your Customer Service To The Next Level - NOW!

(Less Than 30 Seconds Away!)

No fees. No credit card. No risk.

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What Our Users Think About Us?

See It For Yourself!

These reviews have been taken from the Official TrustPilot review page.

Jan
3 reviews
I love this for my ebay listings

I love this for my eBay listings. I tried several software's as I needed it to be easy to use and needed to use a bulk tool.It’s been great working with the 3dsellers Their processes are well defined and thought through. When it’s come to design they do their homework well and are open to feedback.I love this for my eBay listings. I tried several software's as I needed it to be easy to use and needed to use a bulk tool.

Jenny
3 reviews
I've been a user of 3Dsellers eBay...

I love this for my eBay listings. I tried several software's as I needed it to be easy to use and needed to use a bulk tool.It’s been great working with the 3dsellers Their processes are well defined and thought through.

Dan Med
3 reviews
Fantastic Product and very good...

I love this for my eBay listings. I tried several software's as I needed it to be easy to use and needed to use a bulk tool.It’s been great working with the 3dsellers Their processes are well defined and thought through.

KnoxSeller
3 reviews
Awesome eBay Solutions Provider & Trustworthy

I love this for my eBay listings. I tried several software's as I needed it to be easy to use and needed to use a bulk tool.It’s been great working with the 3dsellers Their processes are well defined and thought through. When it’s come to design they do their homework well and are open to feedback.

Shlkha Sharma
3 reviews
Excellent Service...

I love this for my eBay listings. I tried several software's as I needed it to be easy to use and needed to use a bulk tool.t’s been great working with the 3dsellers Their processes are well defined and thought through. When it’s come to design they do their homework well and are open to feedback.

Sam Fortenberry
3 reviews
The people are very helpful

I love this for my eBay listings. I tried several software's as I needed it to be easy to use and needed to use a bulk tool.

Prepare your store for free - NOW!

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Top Notch Solution, At Unbeatable Price!

Choose your team size:

Starter

  • 3 Connected Channels
  • 3 Teammates
  • Unlimited Tickets
  • Orders Management 

$29.99 / month

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Professional

  • 10 Connected Channels
  • 5 Teammates
  • Unlimited Tickets
  • Orders Management 

$49.99 / month

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Agency

  • Unlimited Channels
  • Unlimited Teammates
  • Unlimited Tickets
  • Orders Management 

$69.99 / month

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